U.S.A. Tires, Inc.

CUSTOMER BOUGHT THE HERE A COUPLE OF YEARS AGO AND HE WAS RUNNING THE TIRE WITH LOW AIR PRESSURE AND DAMAGED THE SIDE WALL AND VALVE STEM BROKE FROM RUNNING LOW AIR PRESSUE,WHEN HE CAME TO THE SHOP I TOLD HIM IT DON’T COVER  ROAD HAZARD ONLY MANUFACTURED DEFECTS,SO I TOLD HIM ILL GIVE HIM MY...

COST FOR NEW TIRES ,HE WANTED FREE TIRES SO I TOLD HIM I CANT DO THAT CAUSE ITS NOT A DEFECT.

I have spoken to the owner he had me on hold for a while . He said he was speaking to you . He is now helping us out and resolving the issue . His being great about it . So I would like to disregard the complaint . Thank you

I am rejecting this response because the owner only knew about the stripped bolt after the fact, when the mechanic had already stripped the bolt. One of the secondary managers tried to explain the situation to me before he showed me the actual mistake. When I saw the actual mechanic who stripped the bolt he was shaken and he knew it was his mistake. I came in there with two perfectly reasonable bolts, but I left with one stripped bolt. The owner Ali then tried to charge me the full price for an alignment that is until I refused, I was upset that he was trying to charge me for a FULL alignment price when he only did half, and not only that but his mechanic stripped my bolt. He followed by trying to make me "happy" by dropping the price of the alignment by 10.00 and he insisted I come back when the stripped bolt had been replaced. I returned with a receipt from pick-n-pull. I then showed Ali the receipt for the damage and we argued who was responsible and I insisted  that it was his responsibility because it was his mechanic in his shop while he maintained that it was a rusty bolt. While I was there for my second alignment, the shop owner behaved defensive and had even fired the mechanic who stripped the bolt that same day. I don't want to pay for the mistake of your mechanic.

I am rejecting this response because: I do not agree with many of the things that the owner is saying. I was told by a secondary manager that the owner had fired the culprit mechanic on the same day it happened and I witnessed it. The mechanic did in fact strip my bolt, my car might have been rusty but there was no stripped bolts. I have been employed for the last three years by a sub-contractor of [redacted], and I want to be reimbursed because your mechanic stripped my bolt, in your shop. If you refuse to reimburse me, this will have to go unresolved.Thank You.

Review: In the spring of 2016 I brought in my vehicle to U.S.A. Tires for a front and rear wheel alignment. I had many similar alignments done to the same vehicle in the past but I bought the tires from this specific shop earlier in the year and I thought it would be best to have them do an alignment. I was told that the adjusting bolt for the rear right lower control arm was too rusted/tight and so the mechanic ended up stripping the bolt. I was told that the rear alignment was not performed and that I had to come back once I repaired the stripped bolt. I consider myself a car guy and I know how to swing a wrench so I took it upon myself to cut the bolt as there was no other way of removing it from the assembly, which ultimately damaged the lower control arm assembly. I then went to a [redacted] to purchase the lower control arm assembly which cost me time, effort, and money. I planned on passing on the expense the the owner upon my return since it was his mechanic that caused the problem, and I even was able to loosen the opposite side bolt with no issues. I insisted that the shop owner pay for the part that cost me 90.16 but he refused and blamed it on a rusty bolt. I told him that I was a poor college student and not at fault. I am not responsible for his mechanic and if it was too rusted to work on then maybe he should have not attempted to over tighten the bolt. I pleaded with the shop owner but he insisted that it was not his financial responsibility, but why should it have to be mine? If it was too rusted then he should have only done the front alignment which is really what I needed and left well enough alone, now I am stuck with a bill and I feel disgruntled and mistreated.Desired Settlement: I am not asking for my time and effort, just for a refund of the part that was ruined when cutting a stripped bolt. I have receipts and pictures.

Business

Response:

responding to case #[redacted] customer came in for a 4 wheel alignment, his car requires a 4 wheel alignment so we started looking at the car, in the rear toe bolt we noticed it was very rusted, so I told the customer he had to change the bolt first in order to continue the alignment. so I told him fix it and come back to finish the alignment, then he came back in a week and I fixed his alignment for free. at first when we told him his bolt was rusted and hard to open.when I showed him the rusted bolt he complained that we striped his bolt but we didn't even start the alignment we showed him the rusted bolt before we started the alignment.

Consumer

Response:

I am rejecting this response because the owner only knew about the stripped bolt after the fact, when the mechanic had already stripped the bolt. One of the secondary managers tried to explain the situation to me before he showed me the actual mistake. When I saw the actual mechanic who stripped the bolt he was shaken and he knew it was his mistake. I came in there with two perfectly reasonable bolts, but I left with one stripped bolt. The owner Ali then tried to charge me the full price for an alignment that is until I refused, I was upset that he was trying to charge me for a FULL alignment price when he only did half, and not only that but his mechanic stripped my bolt. He followed by trying to make me "happy" by dropping the price of the alignment by 10.00 and he insisted I come back when the stripped bolt had been replaced. I returned with a receipt from pick-n-pull. I then showed Ali the receipt for the damage and we argued who was responsible and I insisted that it was his responsibility because it was his mechanic in his shop while he maintained that it was a rusty bolt. While I was there for my second alignment, the shop owner behaved defensive and had even fired the mechanic who stripped the bolt that same day. I don't want to pay for the mistake of your mechanic.

Business

Response:

we showed the customer that the bolt was rusted before so we told him we cant open it cause its rusted and it will brake, so we told him to change the bolt and then bring it back to finish the alignment. so I gave him a $10 off the alignment to make him happy. its not my our responsibility that the bolt was rusted, The car looked like it came from snowy area so the bottom of the car was mostly rusty. he changed the bolt and came back and we did fix his alignment like we promised. and now the customer keeps asking for his money back cause he says he has no job or money.but that's not our responsibility,we finished our job correct and his alignment was good. and he saying that we fired our mechanic the same day but we didn't.

Consumer

Response:

I am rejecting this response because: I do not agree with many of the things that the owner is saying. I was told by a secondary manager that the owner had fired the culprit mechanic on the same day it happened and I witnessed it. The mechanic did in fact strip my bolt, my car might have been rusty but there was no stripped bolts. I have been employed for the last three years by a sub-contractor of [redacted], and I want to be reimbursed because your mechanic stripped my bolt, in your shop. If you refuse to reimburse me, this will have to go unresolved.Thank You.

damage air pressure sensor when mounting new tires on vehicle

on 1/4/ 2013 I and my son, we stopped in U.S.A Tires business to buy a new set of tires for 2006 Mazda tribute licence plate #[redacted].all system and sensors and warning lights in the dash board was working perfect,,went the person receive my car,he said to us go to the office and wait there,,after few minutes he come to us and said one of the air pressure sensor is missing and I told the person I don`t know about the missing sensor, but all my system was working perfect,,went the air in tire come lower, the warning light turn on and I take my car to Les Schwab tire center in main st. woodland ca. and they check the air pressure and went the air pressure go up to the specific inflation in the tires, the light warning for the low air turn off,,so,,the air pressure system in this car working perfect,,after this person done the replace the old tires and put the new tires,,the warning light for the air sensors were on,,I told to this person about with this problem, and I told about the light was off when I came in and now the light is on,,this happen now went he change the tires,,I told if he damage,,broken or take off the sensor and he said no and he told us to go cross street to car quest auto parts to buy the sensor and he told the person there to made the purchase on the name of his business for try to help us with no charge taxes and got some discount but the receipt come on his name and this is not good practice because a need the receipt on my name for my records and the receipt come on the hes business name,,so, I paid and he used the receipt look like he paid and I believe for his expenses business and I paid no hem ! so,,I buy anyway ,,he put the sensor and the light stay on,,he try to reset up the system but he can`t and he said he can`t do nothing alse,,so we get out from there and I drive to Sacramento dealer and the mechanic ask me if all sensor are the same,,I told not,,mine are blue color and the person on u.s.a. tire bought a black sensor,,the mechanic in the dealer said,,this a wrong sensor,,so,,we drive against to woodland to u.s.a. tires,,I told the person about that he bought the wrong sensor and he dismounting the tire,,I return the part to the auto-parts and I drive to America`s tire ,on 1820 e. main St. in woodland ca. there put a new sensor and now working perfect,,I believe the person on u.s.a. broken the sensor and he told us it did not come in the tire,,he made me lose all my day and 64.95 dollars more to buy the correct sensor and my gasoline drive to Sacramento and stress me allot, I got all the receipt if need for. thank you ,have a great day.