Our company was purchased by [redacted] in 2016, and we have been transitioning to a new subscription system since October 30. Unfortunately, in the transition, a number of payments made by our subscribers have been misapplied. We believe this to be the case with Mr. [redacted]’s payment. Once we were...
made aware of this issue, we asked our Corporate Finance office to determine where the payment was erroneously posted, but we haven’t done so yet. On December 16, we restarted Mr. [redacted]’s newspaper delivery. We are awaiting word from our Corporate office when they find where the payment was posted. For Mr. [redacted]’s inconvenience, we will credit him 3 months of delivery. That credit will make his expiration date 3/16/16. And, once the payment error is found, we will apply the payment to his account, which will make his renewal date 5/16/16. [redacted]Circulation Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Our company was purchased by [redacted] in 2016, and we have been transitioning to a new subscription system since October 30. Unfortunately, in the transition, a number of payments made by our subscribers have been misapplied. We believe this to be the case with Mr. [redacted]’s payment. Once we were...
made aware of this issue, we asked our Corporate Finance office to determine where the payment was erroneously posted, but we haven’t done so yet. On December 16, we restarted Mr. [redacted]’s newspaper delivery. We are awaiting word from our Corporate office when they find where the payment was posted. For Mr. [redacted]’s inconvenience, we will credit him 3 months of delivery. That credit will make his expiration date 3/16/16. And, once the payment error is found, we will apply the payment to his account, which will make his renewal date 5/16/16. [redacted]Circulation Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]