Initial Business Response /* (1000, 9, 2016/05/31) */
We apologize to Mr***, but we do not have a contract with him to build new basement steps, we informed him we would try to find a carpenter to give him a quote, which we didApparently the carpenter has not called him yetI will try to
contact him again to call Mr ***I had thought Mr *** was getting quotes from other carpenters, apparently this is not the caseAgain we apologize for any inconvienance to Mr***
Initial Consumer Rebuttal /* (2000, 11, 2016/06/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I talk with the owner of the company we came to a satisfactory agreement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me. USA waterproofing did contact me on Thursday and Friday morning they sent works to my home and they did fix my problem and when it rained on Saturday my basement was dry so I am very pleased with how they handled it, thank you for your help
I will check into this and come up with a solution asap. I apologize for the delay. I was unaware this was happening, thank you for bringing it to my attention!--Jim /USATell us why here...
Initial Business Response /* (1000, 9, 2016/05/31) */
We apologize to Mr***, but we do not have a contract with him to build new basement steps, we informed him we would try to find a carpenter to give him a quote, which we didApparently the carpenter has not called him yetI will try to
contact him again to call Mr ***I had thought Mr *** was getting quotes from other carpenters, apparently this is not the caseAgain we apologize for any inconvienance to Mr***
Initial Consumer Rebuttal /* (2000, 11, 2016/06/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I talk with the owner of the company we came to a satisfactory agreement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me. USA waterproofing did contact me on Thursday and Friday morning they sent works to my home and they did fix my problem and when it rained on Saturday my basement was dry so I am very pleased with how they handled it, thank you for your help
I will check into this and come up with a solution asap. I apologize for the delay. I was unaware this was happening, thank you for bringing it to my attention!--Jim /USATell us why here...