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USA111 Reviews (7)

Dear Customer, I am the Manager here in the US for USAand Campus 111.incI apologize that you could not get a response for your emails I see that you received a replacement on 4/for a defective tabletPlease let me know if you are in need of further assistanceWe find that when you are having issues with Google play services there are steps we can walk you through to help you work through this issue without returning your tabletOur phone number to contact us is [redacted] If you should need further assistanceHave a great daySincerely, [redacted] Customer Service Manager US [redacted]

Dear Customer, I apologize you have experienced so many problems with this tabletWe feel our warranty is fair and justWe don't send the products back to china to sell back to the manufacturer, once we purchase and produce the tablets they are ours We would like to make this right with youSince you are out of your month warrantyWe asked that you ship the tablet back to us and pay for the return shipping back to you for $You can pay this through Paypal and email us or give us a call with your transaction ID #We will ship you out a new tablet and I will have my customer service reps do a quality check on it before it leaves our warehouseSince we are checking the tablet before shipment and we are not charging you the replacement fee, there will be no warranty on the new tabletWe feel this is the best and fairest way to satisfy you as a customerSincerely, [redacted] Customer Service Manager US [redacted]

Hello Sir, I apologize for the inconvenience that you are going throughI did contact my corporate office to refund you and to cancel your order if the order was processed through our systemIt should take 24-business hours for the refund to appear back into your paypal accountIf you have any other questions or concerns you can contact me at 614-662-8067.Sincerely,JenniferCustomer Service Manager US [redacted]

Hello Sir,Thank you for contacting Irulu with the situation that you hadBased upon the conversation that we agreed upon for the upgrade of your tablet from the Xto the Wyour $coupon will be deducted from the price of this tablet and you agreeing to pay the difference of $We appreciate your business and look forward to serving you in the futureSincerely,Jennifer Customer Service Management

It ws a mistake, I wanted to accept but clicked the wrong buttonSorry

Hello Sir,Thank you for contacting Irulu with the situation that you had with the tablet. I see that we sent you a prepaid label to assist with returning back the tablet for a refund. Once the item arrives to the warehouse and we are able to verify the return, I will then be able to contact my... corporate office so they can issue your refund. I will be in further contact with you until we can get this matter resolved. Sincerely,JenniferCustomer Service Management

Hello, Sorry to hear of the issues that you are havingI just want to respond to this email as per our phone conversationSorry the email wasn't answered as I don't believe that is an active email anymoreI will contact the corporate office to get it fixed and I thank you for bringing it to my attentionI have already requested that you receive your refund from the water hose within hoursAgain, I'm sorry for the delayThank you and have a great day! [redacted] Customer Service Manager US

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