USAA Federal Savings Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I had this discussion with USAA before through the Consumer Financial Protection Bureau(CFPB) Case number: *** on February 16, In that case USAA acknowledged the account was out of the statue of limitations and was required to me for the debt to avoid being find by the CFPB for violating the FDCPA Will USAA authorize me to disclose that case to the Revdex.com so they can see what the CFPB did?Why does USAA understand the TX statue of limitations when dealing with the CFPB but not with the Revdex.com? Does this discussion need to be handled by the TX OAG as well so they can clarify the TX FDCPA which states the statue of limitations is years and USAA is now out of that period?
Regards,
*** ***

February 5, 2015 *** *** *** *** Complaint ID #: *** Dear *** ***: I am responding to your submission regarding online access to your deposit accounts. We understand each person has a unique financial situation and that certain life events outside of his or
her control may cause difficulties. To the extent allowed by law, our business policy prohibits doing business with a member who has caused USAA to suffer a financial loss. This policy includes restricted access to usaa.com. Our representatives are available to process transactions or assist in servicing your existing accounts. Additionally, we offer a limited view of your accounts on mobile.usaa.com, which can supplement the account information you can get by mail or telephone. Thank you for speaking with *** ***, of our staff, who explained that your bank statements and transaction history are available on the mobile site. Should you have any further questions, *** *** remains available and can be reached at *** *** *** or ###-###-####, Extension***. Thank you for allowing us to reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I attached my response in a word document
Regards,
*** ***

March 30, *** *** *** Complaint ID #: *** Dear *** ***: I am responding to your submission regarding your insurance policiesThank you for speaking with both *** *** and *** ***, of our staff, about your concernsAs *** *** advised, we were able to
discharge the balance of $which you paid and apply that payment to your current auto policyI regret any contradicting information you were provided about your accountsTo clarify our position, USAA has adopted a policy that can affect members if they do not meet certain obligations with usPlease know that account history can affect your ability to acquire products with USAAIf you have any additional questions, *** *** and *** *** remain available to assist youThank you for allowing us to reply to youSincerely, *** ***

March 20, Mr*** *** *** Complaint ID #: *** Dear Mr***: I am responding to your second submission regarding your experience with USAA the USAA Federal Savings Bank (FSB)We regret any frustration or inconvenience you experienced when you attempted to contact usSince you last contacted us, the technical issue you encountered has been resolvedAs a result, this matter has been shared with management and your feedback is being used to improve the way we do business so that others do not have a similar experience*** ***, of our FSB staff, was again unsuccessful in her attempts to reach you and resolve your concernsHowever, she sent you a detailed email explaining the aforementioned, and provided you with the contact information and hours of operation for the Property and Casualty Insurance GroupIn addition, you are able to also make payments for your credit card and insurance policies on ***, hours a day seven days a weekMs*** remains available to assist you, and she may be reached at *** *** *** ** *** *** *** *** ***Thank you for allowing us to respond to you againSincerely, *** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

May 22, *** *** *** ***, USA Complaint ID #: *** Dear *** ***: I am responding to your second submission regarding your deposit accounts with the USAA Federal Savings BankWe responded to your complaint on April 22, While we recognize that you disagree, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our positionWe appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, *** ***

March 16, Mr*** *** *** Complaint ID #: *** Dear Mr***: I am responding to your second submission regarding the My Budget Tool on ***I understand you spoke with *** ***, of our staff, who advised that the issues you experienced with the My Budget Tool are being worked based on priority; however, we cannot provide a specific timeline for completionI regret the frustration this matter caused you, which led to you no longer utilizing the toolI can assure you that your feedback is improving the way we serve all of our membersWe appreciate the opportunity to review your concerns againSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I believe the only reason I got a response from USAA was because I filed the Revdex.com complaint
Regards,
** ***

January 26, *** *** *** Complaint ID #: *** Dear *** ***: I am responding to your submission regarding your deposit accounts with the USAA Federal Savings Bank (FSB) and your USAA automobile insurance policyWe understand each of our members has a unique financial
situation and that certain life events outside of his or her control may cause difficulties*** ***, of our FSB staff, was unable to reach you to discuss your concerns; however, she thoroughly reviewed your deposit accounts and found that the activity was handled appropriatelyThe FSB acts in accordance with federal banking guidelines and with the FSB’s Depository Agreement and Disclosures; therefore, we respectfully decline your request for a refundWith regard to your automobile policy, we realize pricing plays a significant role in purchasing decisionsAlthough we recognize there will be times when we cannot offer the lowest premium, our Property and Casualty Company is committed to providing the highest quality products and services at the best rates possible consistent with prudent financial management*** ***, thank you for allowing us to respond to youShould you have any further questions about the handling of your FSB accounts, *** *** remains available, and she may be reached at *** *** *** or ###-###-####, Extension ***Sincerely, *** ***

January 16, Petty Officer Second Class *** *** ***, USN Complaint ID #: *** Dear Petty Officer ***: I am responding to your submission regarding your USAA checking account with the USAA Federal Savings Bank (FSB)Thank you for speaking with *** ***, of our staff, about your
concernsThe holds were placed on the balances in your accounts after we identified suspicious activityThese actions were in accordance with the FSB’s Depository Agreement and Disclosures (DAD), which was provided to you when you established the accounts and is available on usaa.comThe DAD specifically indicates that, “If FSB suspects that irregular, unauthorized, or unlawful activities may be involved with your account, FSB may ‘freeze’ (or place a hold on) the balance in your account and in other FSB accounts, without any liability to you, pending an investigation of such suspected activitiesIf FSB freezes your account, FSB gives any notice required by law.” In your conversation with *** ***, you confirmed that you used fictitious personal identifiers to create a USAA profile for your daughter, *** *** ***, and that you submitted account applications in her nameBased on the details of the investigation and your comments, *** *** informed you that USAA will discontinue business with you and that your accounts will be closedThank you for allowing us to reply to youSincerely, *** ***

January 13, *** *** *** Complaint ID #: *** Dear *** ***: I am responding to your submission regarding your mortgage experience with the USAA Federal Savings Bank (FSB)Our employees are expected to handle matters accurately and timely, and I regret the inconvenience and
frustration you experiencedCoaching has been provided to those involved to ensure other members do not have a similar experience*** ***, of our staff, was unsuccessful in her attempts to reach you*** *** confirmed that your loan with Wells Fargo was paid in fullAdditionally, we have reimbursed you in full for the lock extension and the processing feeThank you for allowing us to reply to youSincerely, *** ***

March 31, 2015 *** *** ***Complaint ID #: *** Dear ***
***: I am responding to your submission regarding your checking account with the USAA Federal Savings Bank (FSB). Thank you for speaking with *** ***, of our staff, who reviewed the FSB’s hold policy with you and contacted your external financial institution to verify the availability of the funds. As a courtesy, *** *** released the hold. Please know that all future deposits are subject to a hold as described in the Depository Agreement and Disclosures, which is provided when an account is opened and is available on usaa.com. However, you may utilize the alternative deposit options offered by *** *** in an effort to avoid possible holds in the future. We appreciate the opportunity to review this matter and to respond to you. Should you have any further questions, *** *** remains available Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I first wish to get my amount of money of $that was posted to the checking account from NY state unemployment Department of laborAfter such You may charge off the account where I will forward the final amount to my attorney reguarding the illegal action of the companyThank you.
Regards,
*** ***

The situation has not been resolvedUSAA insists that I made the transactions however I was not in the *** areaI still believe that my account was compromised and feel that I should get my money refunded as a result Sent from my iPhone

January 9, Complaint ID #: *** Dear *** ***: I am responding to your submission regarding your deposit account with the USAA Federal Savings Bank (FSB)We regret any frustration this matter may have caused youThank you for speaking with *** ***, of our FSB staff, about your
concernsAs she explained, a provisional credit was issued to your checking account while we investigate the withdrawals in questionIn addition, on December 29, 2014, the FSB issued two courtesy credits totaling $as reimbursement for the fees assessed to your accountShould you have any further questions, *** *** remains available to assist you, and she may be reached at (800) 531-USAA (8722), Extension ***Thank you for allowing us the opportunity to respondSincerely, *** ***

Complaint: ***
I am rejecting this response because:There was little effort in attempting to get ahold of me I returned all calls to her voicemail There was no email sent when I left my email address The online statement shows the money was available unless USAA changed it to reflect what they want Will not recommend USAA to anyone they plummeted hard and it really shows with there customer service
Regards,
*** Or *** ***

Complaint: ***
I am rejecting this response because:Anyone can sign for anything these daysAnd I don't care if they looked like me or forged my signature or whateverIT WAS NOT ME! The fact that USAA allowed any transaction to take place, much less one of that size, without informing, me is unethicalWhy was there no red flag or alertWhy was I NEVER contactedMy email and phone number has not changed. I want to see all of the evidence that was presented by AvisThis not the first time I've had this issue with either companyI asked for evidence then as wellI have yet to see any proof that Avis was in the right to take a dime or USAA to give itThere was less that $in my account and USAA allowed Avis to take $I was robbedI have never felt so violated in my lifeI am the victim of fraud and identity theftUSAA made no effort whatsoever to protect me or my moneyI have discontinued business with USAAI have check I have to take care of personallyAs for the "courtesy" NSF refunds, well, two will not cover the irreparable damages that institution has caused me and my familyI will fight and fight regardless of what one institution or business claimsAnd even if I never see another penny of what was taken from me, I will win.Regards,
*** ***

March 10, Master Sergeant *** ***, USAF (Ret.) Complaint ID #: *** Dear Sergeant ***: I am responding to your submission regarding your RV trailer loan paymentWe regret any frustration or inconvenience you experienced following your request to reverse your paymentCoaching has been
provided to those involved to ensure a similar situation does not occur in the futureThank you for speaking with *** ***, of our staff, who confirmed that the $payment was returned to your checking account on March 3, Should you have any further concerns, *** *** remains available, and she can be reached at *** *** *** or ###-###-####, Extension***Thank you for allowing us to reply to youSincerely, *** ***

March 13, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your auto loan with the USAA Federal Savings Bank (FSB)We regret any frustration or inconvenience you experienced following your request to extend your paymentAfter a thorough
review, we were unable to locate records supporting you were given incorrect information when you contacted the FSB to request a payment extensionThank you for speaking with *** ***, of our staff, who agreed to backdate the payment you made on March 4, 2015, to February 15, We respectfully decline your request to credit your loanShould you have any further concerns, Ms*** remains available, and she can be reached at *** *** *** ** *** *** *** *** Thank you for allowing us to reply to youSincerely, *** ***