Please accept our appologies for the unnecessary delays We have had the key for some time and there was an unfortunate miscommunication internally Sales Manager, [redacted] will reach out to you to make arrangements to deliver the key at a time that is convenient to you We thank you for your business and understanding
I have contacted [redacted] again on Mr [redacted] 's behalf on 5/11/and have confirmed that the account is closed and all remaining payments were waived An email from [redacted] was sent to this effect to Mr [redacted] today and this mirrors a 4/26/email that I forwarded again today to Mr [redacted] [redacted] has assured me that they have communicated to the collections agency to cease communication We have worked on the behalf of the customer to clear the issue and have all indications that it is resolved Should the issue continue, I encourage Mr [redacted] to contact [redacted] Collections directly at [redacted] [redacted] has the account noted I sincerely hope that this satisfies the complaint as I'm left without any other options at this point Best regards [redacted] , General Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am still getting calls from collection agency Regards, [redacted]
We apologize for the inconvenience and frustration this has caused All processes were followed correctly with [redacted] (***) by BMW Gallery as to the payoff and waiver of the payments in question and we have escalated the matter We look to provide a resolution to this matter within the next hours whether with the assistance of [redacted] or without Sincerely, [redacted] - General Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I am waiting to see if the calls from collection agency stop.I have spent a lot of time and effort on BMW's mishandling of this account and am being directed to contact their financial department if not resolved. I don't feel it is my obligation to chase down another department of BMW for their mistake. I expect that the location where I purchased the vehicle needs to handle this internally and not expect me to handle this.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I am still receiving emails from this company, so clearly the issues has not been resolved. Last e-mail received was on 9/28 at 7:04 pm eastern time. I have talked 2 people out of buying BMW's and 1 person from buying a Volkswagen from this company because of the harassment. At this point I would like to know: 1) why the communication has not stopped after repeated requests, 2) what will be done differently to ensure communication stops moving forward, and 3) an apology from the CEO of Gallery Group.
Regards,
[redacted]
We apologize for the inconvenience and frustration this has caused. All processes were followed correctly with [redacted]) by BMW Gallery as to the payoff and waiver of the payments in question and we have escalated the matter. We look to provide a resolution to this...
matter within the next 48 hours whether with the assistance of [redacted] or without. Sincerely, [redacted] - General Manager.
I have contacted [redacted] again on Mr. [redacted]'s behalf on 5/11/16 and have confirmed that the account is closed and all remaining payments were waived. An email from [redacted] was sent to this effect to Mr. [redacted] today and this mirrors a 4/26/16 email that I forwarded again today to Mr. [redacted]. [redacted] has assured me that they have communicated to the collections agency to cease communication. We have worked on the behalf of the customer to clear the issue and have all indications that it is resolved. Should the issue continue, I encourage Mr. [redacted] to contact [redacted] Collections directly at [redacted]. [redacted] has the account noted. I sincerely hope that this satisfies the complaint as I'm left without any other options at this point. Best regards. [redacted], General Manager
Please accept our appologies for the unnecessary delays. We have had the key for some time and there was an unfortunate miscommunication internally. Sales Manager, [redacted] will reach out to you to make arrangements to deliver the key at a time that is convenient to you. We thank you...
[redacted] was placed on the Do Not Call, email or Mail list in our CRM. 3rd parties that mail/email on our behalf have also been contacted. Changes through 3rd parties may take a few days for them to complete so it is possible that he may receive additional correspondence if there is a...
campaign already underway. His address was listed in both BMW Gallery and South Shore BMW. He has been removed from both.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . I am still getting calls from collection agency.
Regards,
[redacted]
Please accept our appologies for the unnecessary delays We have had the key for some time and there was an unfortunate miscommunication internally Sales Manager, [redacted] will reach out to you to make arrangements to deliver the key at a time that is convenient to you We thank you for your business and understanding
I have contacted [redacted] again on Mr [redacted] 's behalf on 5/11/and have confirmed that the account is closed and all remaining payments were waived An email from [redacted] was sent to this effect to Mr [redacted] today and this mirrors a 4/26/email that I forwarded again today to Mr [redacted] [redacted] has assured me that they have communicated to the collections agency to cease communication We have worked on the behalf of the customer to clear the issue and have all indications that it is resolved Should the issue continue, I encourage Mr [redacted] to contact [redacted] Collections directly at [redacted] [redacted] has the account noted I sincerely hope that this satisfies the complaint as I'm left without any other options at this point Best regards [redacted] , General Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am still getting calls from collection agency Regards, [redacted]
We apologize for the inconvenience and frustration this has caused All processes were followed correctly with [redacted] (***) by BMW Gallery as to the payoff and waiver of the payments in question and we have escalated the matter We look to provide a resolution to this matter within the next hours whether with the assistance of [redacted] or without Sincerely, [redacted] - General Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I am waiting to see if the calls from collection agency stop.I have spent a lot of time and effort on BMW's mishandling of this account and am being directed to contact their financial department if not resolved. I don't feel it is my obligation to chase down another department of BMW for their mistake. I expect that the location where I purchased the vehicle needs to handle this internally and not expect me to handle this.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I am still receiving emails from this company, so clearly the issues has not been resolved. Last e-mail received was on 9/28 at 7:04 pm eastern time. I have talked 2 people out of buying BMW's and 1 person from buying a Volkswagen from this company because of the harassment. At this point I would like to know: 1) why the communication has not stopped after repeated requests, 2) what will be done differently to ensure communication stops moving forward, and 3) an apology from the CEO of Gallery Group.
Regards,
[redacted]
We apologize for the inconvenience and frustration this has caused. All processes were followed correctly with [redacted]) by BMW Gallery as to the payoff and waiver of the payments in question and we have escalated the matter. We look to provide a resolution to this...
matter within the next 48 hours whether with the assistance of [redacted] or without. Sincerely, [redacted] - General Manager.
I have contacted [redacted] again on Mr. [redacted]'s behalf on 5/11/16 and have confirmed that the account is closed and all remaining payments were waived. An email from [redacted] was sent to this effect to Mr. [redacted] today and this mirrors a 4/26/16 email that I forwarded again today to Mr. [redacted]. [redacted] has assured me that they have communicated to the collections agency to cease communication. We have worked on the behalf of the customer to clear the issue and have all indications that it is resolved. Should the issue continue, I encourage Mr. [redacted] to contact [redacted] Collections directly at [redacted]. [redacted] has the account noted. I sincerely hope that this satisfies the complaint as I'm left without any other options at this point. Best regards. [redacted], General Manager
Please accept our appologies for the unnecessary delays. We have had the key for some time and there was an unfortunate miscommunication internally. Sales Manager, [redacted] will reach out to you to make arrangements to deliver the key at a time that is convenient to you. We thank you...
for your business and understanding.
[redacted] was placed on the Do Not Call, email or Mail list in our CRM. 3rd parties that mail/email on our behalf have also been contacted. Changes through 3rd parties may take a few days for them to complete so it is possible that he may receive additional correspondence if there is a...
campaign already underway. His address was listed in both BMW Gallery and South Shore BMW. He has been removed from both.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . I am still getting calls from collection agency.
Regards,
[redacted]