Dear Customer, We apologize for any inconvenience this may have causedWe here at Irulu Incdo our best to help the customers any way we possibly can When customers purchase from us it is stated on our website of our policyOur policy is within days of purchase you receive a replacement or refundAfter the days and up to year there is a limited year warranty of a 50% restocking feeThis includes us paying for the shipping to and from andhaving a new tablet sent to the customerI will get with our finance department to issue you the full refund of the purchase price and what you have paid towards the restocking feePlease allow 8-business days for it to show upin your Paypal accountWe would like to verify your Paypal email address so that we can assure that it makes it to the right destinationAgain we apologize for an inconvenience this may had caused and we look forward to your verification of your email.Sincerely,Customer Service Manager US
I reviewed the response made by the business in reference to complaint [redacted] and find the resolution is satisfactory to me I want to thank you again for your quick response and was very pleased when I spoke with your representative Regards, [redacted] ***
Revdex.com: I reviewed the response made by the business in reference to complaint [redacted] , and find the resolution is satisfactory to me The issue was incompetent customer service in Asia and does not reflect upon the peoplevat campus
Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI'd still like to receive the phone if that is still possible? Please let me know if I can or if there's anything else I need to do.Regards, [redacted] ***
Re: Id# [redacted] January 29, [redacted] ***Hello I have sent the tablet back to iRulu using the shipping label theyemailed me a week ago todayI tracked the package and they received itWednesday morningI still have not received any refund and I emailed themand got no replyPlease help [redacted] Attachments: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to meI will just take the $as long as they give me til next week to ship the device back to them with their provided shipping labelThey can refund me back to my PayPal account [redacted] that they should already have on file- not the debit card used for purchase as that card is no longer valid [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me The company has requested that I verify my email address so they can deposit my full refund into the correct PayPal accountMy email address is as follows: [redacted] This is the email address of my Paypal accountThank you for your help in resolving this ongoing, stressful issueI sincerely appreciate the cooperation of iRulu, Incand the expediency demonstrated by the Revdex.com in remedying this matter
Dear Customer, I apologize you have had so many issues with our tablets and have not yet received the results you have hoped forI will check into this to see how we can further assist youI am showing you had a Paypalcase open against usLet me investigate into this if they have issued any refunds of any kind in your favorOnce I get all the information we need then we can proceed from thereIf I can get a copy of the emailswhere you had 1st contacted our company ( [redacted] )? this will help us to get you results fasterThank you for your patience and your time in this matterSincerely, [redacted] Customer Service Manager Us [redacted]
Hello Mr [redacted] , I apologize for the inconvenience, I'm showing they cancelled the UPS label because it was going to take too long for you to receive the product, so they created another labelThe new tracking number is [redacted] I'm showing this left our warehouse on Dec8th and is expected to be delivered on Thursday DecI apologize for any inconvenience this may have causedWishing you and yours a very Holiday SeasonSincerely, [redacted] Customer Service Manager US [redacted] [redacted]
Dear Customer, We apologize for any inconvenience this may have causedWe here at Irulu Incdo our best to help the customers any way we possibly can When customers purchase from us it is stated on our website of our policyOur policy is within days of purchase you receive a replacement or refundAfter the days and up to year there is a limited year warranty of a 50% restocking feeThis includes us paying for the shipping to and from andhaving a new tablet sent to the customerI will get with our finance department to issue you the full refund of the purchase price and what you have paid towards the restocking feePlease allow 8-business days for it to show upin your Paypal accountWe would like to verify your Paypal email address so that we can assure that it makes it to the right destinationAgain we apologize for an inconvenience this may had caused and we look forward to your verification of your email.Sincerely,Customer Service Manager US
I reviewed the response made by the business in reference to complaint [redacted] and find the resolution is satisfactory to me I want to thank you again for your quick response and was very pleased when I spoke with your representative Regards, [redacted] ***
Revdex.com: I reviewed the response made by the business in reference to complaint [redacted] , and find the resolution is satisfactory to me The issue was incompetent customer service in Asia and does not reflect upon the peoplevat campus
Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI'd still like to receive the phone if that is still possible? Please let me know if I can or if there's anything else I need to do.Regards, [redacted] ***
Re: Id# [redacted] January 29, [redacted] ***Hello I have sent the tablet back to iRulu using the shipping label theyemailed me a week ago todayI tracked the package and they received itWednesday morningI still have not received any refund and I emailed themand got no replyPlease help [redacted] Attachments: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to meI will just take the $as long as they give me til next week to ship the device back to them with their provided shipping labelThey can refund me back to my PayPal account [redacted] that they should already have on file- not the debit card used for purchase as that card is no longer valid [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me The company has requested that I verify my email address so they can deposit my full refund into the correct PayPal accountMy email address is as follows: [redacted] This is the email address of my Paypal accountThank you for your help in resolving this ongoing, stressful issueI sincerely appreciate the cooperation of iRulu, Incand the expediency demonstrated by the Revdex.com in remedying this matter
Dear Customer, I apologize you have had so many issues with our tablets and have not yet received the results you have hoped forI will check into this to see how we can further assist youI am showing you had a Paypalcase open against usLet me investigate into this if they have issued any refunds of any kind in your favorOnce I get all the information we need then we can proceed from thereIf I can get a copy of the emailswhere you had 1st contacted our company ( [redacted] )? this will help us to get you results fasterThank you for your patience and your time in this matterSincerely, [redacted] Customer Service Manager Us [redacted]
Hello Mr [redacted] , I apologize for the inconvenience, I'm showing they cancelled the UPS label because it was going to take too long for you to receive the product, so they created another labelThe new tracking number is [redacted] I'm showing this left our warehouse on Dec8th and is expected to be delivered on Thursday DecI apologize for any inconvenience this may have causedWishing you and yours a very Holiday SeasonSincerely, [redacted] Customer Service Manager US [redacted] [redacted]