Usana Health Sciences | Veronica Villascusa De Noriega

Complaint: [redacted] I am rejecting this response because:As you can see in the attached photos that Indigo yes indeed do a repairHowever, they used hose clamps and a cheap hoseIt was only a matter of time before this said repair would failNow, why would a general contractor do a repair like this is beyond our and two different plumbers comprehensionThese are main plumbing lines not just water hoses in a car! The Park has stepped up and had a plumber come out and do the repair the correct way due to Indigo's lack of response and follow throughAs for Indigo digging these boxes up multiple times I find it hard to believe as maintenance at the Park dug these up and sank pumps in awaiting for a response from Indigo as wellThis leak began before the landscapers started using a compactor it only became incredibly worse as time went onIndigo has had a habit of placing the blame elsewhere but as you can clearly see by the first repair job that Indigo agrees they did that it would never last!The Park has stepped up and had a plumber come out and do the repair the correct way due to Indigo's lack of response and follow throughSo, in essence the repairs are now fixed and fixed the correct way so there is little if any chance they will failThe pictures attached show the hose clamp repair and then the correct repair

Subject: Re: Revdex.com COMPLAINT # [redacted] VS INDIGO ENTERPRISES, LLCWhen the leak was discovered in March, we repaired it We confirmed that the leak was corrected by confirming the water usage with the parkThere was no over usage.After this repair was made, the neighbor started a construction project using a compactor that vibrated the groundConstruction lasted for months and it had vibrated loose the water connection for their home as well as our clients home We repaired the loose connection that was due to vibration from the mechanical equipment and have since re- inspected the area as well as the water meter We have incurred all of the cost for the multiple repairs, including digging out the water box to inspect it several timesOur client has not incurred any of these expensesAt this time, the park is re-doing the the area around the water box for our client and his neighbors water boxesThe ground is open around the water box and there are no observed leaks at this time

Complaint: [redacted] I am rejecting this response because Peter has made statementsI am working with the county to get accurate dates as well as other information then I will get back to you

Revdex.com July 28, 2017Attn:n *** *** PO Box 1000DuPont, WA 98327Re: Revdex.com ID No* ***To Whom It May Concern:In March *** *** hired me conduct the site work, permitting and engineering necessary to install a manufactured home and to build an attached garage In March I quoted the foundation/site work to cost $38,and the attached garage to cost $34,*** *** signed the quote/contract on March 26, Per the contract, $3,was received upon signing and the remainder was to be paid as the work was completedThe home was installed and finalized in October of and the homeowner moved in that same month At that time he instructed us to move forward with building the garage.Work on the attached garage was initially delayed due to permitting issuesIt took several months to obtain all the necessary permits for the garage, and once the final permit was obtained on January 4, 2017, I could not pour the concrete slab for the garage until there was a sufficient break in the rain and freezing temperaturesWestern Washington received record rainfall and cold in the winter of 2016-Progress on the job was further impeded by *** *** refusal to provide me with a key to the property or install a key box on siteThe complaint alleges that *** and his relatives were inconvenienced and forced to take off work to allow my staff and I access to the property, but that is a consequence of ***’ decision to not make a key readily available.The complaint also states that several items needed to be fixed before *** was willing to submit paymentThe work that I have performed at ***’ property has undergone and passed all county and bank inspectionsIn addition, our office attended two walk through inspections with the client and created punch listsWe made all repairs as requested per the punch lists The following is a list of invoiced amounts submitted to ***.Invoice *** July 6, 2016: $24,246.38Invoice ***, August 8, 2016: $6,740.91Invoice ***, May 5, 2017: $35,065.80As of today’s date I have received payment in full from *** and the construction lien I recorded against the property has been releasedFurthermore, I have provided Mr*** with all keys to the garage by leaving them at the property for his retrieval.Sincerely, Peter K***Indigo Enterprises LLC

In response to the new message; As the pictures will show, we installed a PSI Black Poly pipe using stainless steel clamps on each endA Ford fitting could have been used but it is not the industry standard. There has been no cost incurred by this client at these times

I own the property and am the one that always took time off work to meet with Indigo employees. I have communicated and met with Peter several times so he knows very well who I am and how I fit in. My son had a new manufactured house put on the property as well
as a garage built. His response is below. Hello,Please note that everything submitted in the original complaint is exactly what happened and I am in agreement with what is requested for the outcome. Also, Peter still has keys to my garage that need to be given to me. He states he left them on the property however there were only three on the property and with two sets of locks there is a minimum of four keys. Please let me know if you need anything further from me.Thank you,*** ***

This is not our customer

Complaint: [redacted]
I am rejecting this response because:As you can see in the attached photos that Indigo yes indeed do a repair. However, they used hose clamps and a cheap hose. It was only a matter of time before this said repair would fail. Now, why would a general contractor do a repair like this is beyond our and two different plumbers comprehension. These are main plumbing lines not just water hoses in a car! The Park has stepped up and had a plumber come out and do the repair the correct way due to Indigo's lack of response and follow through. As for Indigo digging these boxes up multiple times I find it hard to believe as maintenance at the Park dug these up and sank pumps in awaiting for a response from Indigo as well. This leak began before the landscapers started using a compactor it only became incredibly worse as time went on. Indigo has had a habit of placing the blame elsewhere but as you can clearly see by the first repair job that Indigo agrees they did that it would never last!The Park has stepped up and had a plumber come out and do the repair the correct way due to Indigo's lack of response and follow through. So, in essence the repairs are now fixed and fixed the correct way so there is little if any chance they will fail. The pictures attached show the hose clamp repair and then the correct repair.

Subject: Re: Revdex.com COMPLAINT # [redacted] VS INDIGO ENTERPRISES, LLCWhen the leak was discovered in March, we repaired it.  We confirmed that the leak was corrected by confirming the water usage with the park. There was no over usage.After this repair was made, the neighbor started a...

construction project using a compactor that vibrated the ground. Construction lasted for 2 months and it had vibrated loose the water connection for their home as well as our clients home.   We repaired the loose connection that was due to vibration from the mechanical equipment and have since re- inspected the area as well as the water meter.  We have incurred all of the cost for the multiple repairs, including digging out the water box to inspect it several times. Our client has not incurred any of these expenses. At this time, the park is re-doing the the area around the water box for our client and his neighbors water boxes. The ground is open around the water box and there are no observed leaks at this time.

Complaint: [redacted]
I am rejecting this response because Peter has made false statements. I am working with the county to get accurate dates as well as other information then I will get back to you.