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USATickets.com Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ I am responding to the complaint sent by your office, on [redacted] behalf, in regard to a job done by my company for [redacted] We moved [redacted] from [redacted] on November 26th, 2016, not November 28th as stated by the customer in her complaintDuring the move, every piece of furniture was wrapped with moving blankets and any marks, scratches, dents, and cracks were brought to [redacted] 's attention before wrappingWhen my employees arrived at her new apartment, [redacted] stood over ***, [redacted] , and [redacted] and inspected every piece of furniture as it was unwrappedUpon completion of the job, [redacted] told me that my guys had done a great job but one guy talked too much and she wanted a minute reduction off of the total billI refused to reduce the bill as he was working while he talked [redacted] called me on Dec 15t, requesting that her receipt be sent out and also told me she had noticed one of the legs of the kitchen chairs had a crack in itI told her that I would have it picked up to take it back to my shop to see if it was a factory defect and to see if we could help her out, out of good faith,with a quick fixI did not accept responsibility for it, as it had been checked before wrapping and transporting and each piece, again, inspected by [redacted] and my guys after it had been unwrappedI told her I had a job the next day at [redacted] and would drop off her receipt then, as well as pick up the chairNo indication was made that it would not be a suitable time for her On Dec 2nd, we arrived at her building and called [redacted] There was no answerWe did get into the building via another tenant and left my card, so [redacted] knew we had been thereShe did say she saw the card but we had come and gone by thenSurely, knowing we had arrived as promised but had not connected, would have prompted [redacted] to call and actually make arrangements, but, after several calls and attempts to pick up the chair by me or my employees, she waited until Dec 8th to get in touch with meShe demanded that I fix her chair and give her her receiptI then told her we had been by or times and no one was thereHer schedule was not mentioned until her call on the 8thI called again, after the 8th , times to arrange to give her the receipt and pick up the chair; again, no answer On Dec 23, [redacted] called at 8:PM, [redacted] her legal right to have a receipt, (despite my several attempts to make arrangements to give it to her, personally), and that she was going to take legal action [redacted] we had tried on numerous occasions to deliver her receipt (that had been sitting in my truck these last weeks) and pick up the chairI also told her it was Christmas and my business was closed down but she would get her receiptI sent it out that night [redacted] received her receipt a few days after Christmas and I told her to never call me againI had planned to at least look at the crack to try to help her out, given that a customer had done something very nice for me that day and I was in a great mood when [redacted] called on Dec 1st, so I would take a look at it for her; but, after all the attempts I made to drop off her receipt and pick up her chair, she did not call once to actually set up a time or arrange to have someone there at a specific timeWhere [redacted] inspected all of the furniture after it was unwrapped, standing over my guys and watching every move they made, we are not responsible for the crack she noticed days later and will not pay for or fix the damage she has claimed Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/18) */ I was not apprised by the company that I only had days to get something fixedI want my my chair fixed as it was damaged in the move [redacted] He gives nothing in writing and when you pay cash he is legally bound to give me a receipt upon paymentHis sugar coated response is not satisfactoryI want a new receipt and my chair fixedHe has to set up as time that is conducive to my work schedule as he just can not drop byI am gainfully employed and I told him soI also gave him my work schedule which was [redacted] He refused to complyMy table set was purchased in July so it is not oldHe can't say that it is a well used set because it is notJust get my chair fixed and a legal receipt to me Final Business Response / [redacted] (4000, 9, 2016/01/25) */ I am replying to [redacted] 's response to my letter, dated on January 12', I stand by my first letter where I stated we are not responsible for [redacted] 's chair leg as she had scrutinized every piece of furniture as it was unwrapped and said everything was goodAs far as the receipt goes, again I will say, every receipt I send out that has been paid I put a line through it, indicating that it has been "taken care of' or PAIDThese are the legal receipts I have sent to businesses (with a line through them) and No One has ever in years complained or said they were "null and void"If [redacted] insists that I write up another receipt, she will have to send me the first receipt to have for my records, to show the reason for a second receipt being issued, and, a new receipt without a line through it will be rpailed to her Final Consumer Response / [redacted] (4200, 12, 2016/02/01) */ I will return the original receipt BUT I WANT HIM TO FIX MY CHAIR [redacted] I inspected them before they were wrapped so get it fixed!!!

Initial Business Response /* (1000, 5, 2016/01/15) */
I am responding to the complaint sent by your office, on [redacted] behalf, in regard to a job done by my company for[redacted]. We moved [redacted] from[redacted] on November 26th, 2016, not
November 28th as...

stated by the customer in her complaint. During the move, every piece of furniture was wrapped with moving blankets and any marks, scratches, dents, and cracks were brought to[redacted]'s attention before wrapping. When my employees arrived at her new apartment,[redacted] stood over [redacted], and [redacted] and inspected every piece of furniture as it was unwrapped. Upon completion of the job,[redacted] told me that my guys had done a great job but one guy talked too much and she wanted a 45 minute reduction off of the total bill. I refused to reduce the bill as he was working while he talked.
[redacted] called me on Dec 15t, requesting that her receipt be sent out and also told me she had noticed one of the legs of the kitchen chairs had a crack in it. I
told her that I would have it picked up to take it back to my shop to see if it was a factory defect and to see if we could help her out, out of good faith,with a quick fix. I did not accept responsibility for it, as it had been checked before wrapping and transporting and each piece, again, inspected by[redacted] and my guys after it had been unwrapped. I told her I had a job the next day at [redacted] and would drop off her receipt then, as well as pick up the chair. No indication was made that it would not be a suitable time for her.
On Dec 2nd, we arrived at her building and called[redacted]. There was no answer. We did get into the building via another tenant and left my card, so[redacted] knew we had been there. She did say she saw the card but we had come and gone by then. Surely, knowing we had arrived as promised but had not connected, would have prompted[redacted] to call and actually make arrangements, but, after several calls and attempts to pick up the chair by me or

my employees, she waited until Dec 8th to get in touch with me. She demanded that I fix her chair and give her her receipt. I then told her we had been by 5 or 6 times and no one was there. Her schedule was not mentioned until her call on the
8th. I called again, after the 8th , 3 times to arrange to give her the receipt and pick up the chair; again, no answer.
On Dec 23,[redacted] called at 8:30 PM, [redacted] her legal right to have a receipt, (despite my several attempts to make arrangements to give it to her, personally), and that she was going to take legal action. [redacted] we had tried on numerous occasions to deliver her receipt (that had been sitting in my truck these last 3 weeks) and pick up the chair. I also told her it was Christmas and my business was closed down but she would get her receipt. I sent it out that night.
[redacted] received her receipt a few days after Christmas and I told her to never call me again. I had planned to at least look at the crack to try to help her out, given that a customer had done something very nice for me that day and I was
in a great mood when[redacted] called on Dec 1st, so I would take a look at it for her; but, after all the attempts I made to drop off her receipt and pick up her chair, she did not call once to actually set up a time or arrange to have someone there at a specific time. Where [redacted] inspected all of the furniture after it was unwrapped, standing over my guys and watching every move they made, we are not responsible for the crack she noticed 5 days later and will not pay for or fix the damage she has claimed.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/18) */
I was not apprised by the company that I only had 5 days to get something fixed. I want my my chair fixed as it was damaged in the move [redacted]. He gives nothing in writing and when you pay cash he is legally bound to give me a receipt upon payment. His sugar coated response is not satisfactory. I want a new receipt and my chair fixed. He has to set up as time that is conducive to my work schedule as he just can not drop by. I am gainfully employed and I told him so. I also gave him my work schedule which was [redacted]. He refused to comply. My table set was purchased in July so it is not old. He can't say that it is a well used set because it is not. Just get my chair fixed and a legal receipt to me.
Final Business Response /* (4000, 9, 2016/01/25) */
I am replying to[redacted]'s response to my letter, dated on January 12', 2016 I stand by my first letter where I stated we are not responsible for[redacted]'s chair leg as she had scrutinized every piece of furniture as it was unwrapped and said everything was good. As far as the receipt goes, again I will say, every receipt I send out that has been paid I put a line through it, indicating that it has been "taken care of' or PAID. These are the legal receipts I have sent to businesses (with a line through them) and No One has ever in 17 years complained or said they were "null and void". If[redacted] insists that I write up another receipt, she will have to send me the first receipt to have for my records, to show the reason for a second receipt being issued, and, a new receipt without a line through it will be rpailed to her.
Final Consumer Response /* (4200, 12, 2016/02/01) */
I will return the original receipt BUT I WANT HIM TO FIX MY CHAIR[redacted]I inspected them before they were wrapped so get it fixed!!!

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