USAUTOMAX INC.

We contacted customer and gave him a credit for what he asked forWe also gave him a direct # to contact a CSR in the future

We will refund the $to the customer on Monday July 24th,

Can the customer explain why they are canceling?

*** *** my Office Coordinator spoke with Mrs*** this morning. She stated
she had called in regarding a bill she received dated 3/21/16. She was not
happy with the CSR rep that had helped her so she had asked to speak to someone
else and that is when ***
transferred the call to me. I went over the
billing with the customer and explained she only owed $and that would
cover her thru the end of July.
We acquired this account through the *** Refuse
acquisition. She was set up with *** on a yearly bill cycle so that is
how it was set up in our system when we took over. The bill went out on
12/2/15. A past due notice was sent out on 1/5/16. Mrs***
decided since she was new to our service that she did not want to pay for a
year so she decided to short pay the invoice. The problem is, she didn’t
notify us of her decision or request to change from yearly to quarterly billing.
On 1/20/a notice went out from ***. On 1/27/a reminder call
was made and voice mail left regarding the past due account. On 3/17/
the account went into a cancelled status for non payment. She called in
the same day (3/17/16) and the CSR explained to her the account had been
cancelled. Mrs*** told the CSR that she wanted to be changed to
quarterly billing. She paid $and the account was reinstated and the
bill cycle changed to quarterly. The bill cycle ran to true up the
billing from quarterly to yearly leaving her with a balance of $which
covers her thru July 31, That is all she owes at this time. I
went over the billing change and balance with the customer
Mrs*** expressed her concern that the first CSR she
spoke with today was lacking good customer service skills. I assured her
I would check into and address her concerns. Mrs*** thanked me for
explaining everything to her and said she felt much better. She seemed
happy when we got off the phone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have refunded customer $

Account # *** has been cancelled and container per notes has been picked up I will make sure that last invoice for $will credited back to customer and account have a $balance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me. However, my records show I'm paid up until the end of FebruaryI would like some documentation from Waste Industries stating I am paid up until the end of March
Regards,
Allen Renner

I contacted customer on Monday 3-27-17. I spoke with David S[redacted] and explained to him what was going on with our recycle service. I told him that the recycle truck is a garbage truck but it only picks up recycle and it can be confused with the garbage truck but reassured him it was a recycle...

truck. I apologized for the inconvenience on the missed pick ups and explained to him that I would make sure going forward we would pick him as scheduled and offered a credit for the inconvenience we may have caused. He said his wife was handling all of it and would talk with her and get back with me. Will wait to hear back from him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution may be satisfactory pending the receipt of my next invoice. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My wife spoke with Shawn H[redacted] and explained that she saw the recycling being thrown into the same garbage truck with our trash in December. He assured her that would never happen again.
Regards,
David S[redacted]

We will credit account 1 month for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I will have cart picked up on Tuesday January 24th 2017.