Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] overley has over streached the truthI feel as he should revamp his statement and apologizeI was most certainly not trying to get something for nothingI did not hit a potholeI hit a section of the road that was cut out about ft that should of had a plate, or a sign to notify people of the areaIf I might add the [redacted] offered to cover my repairs and asked me to take to a reputable shopI choose this shop without looking at reviewIt was also close to workWhen I went in he asked questions and I told him my concernsAfter hitting said ditch with both front tires evenly my driveway was filled with a leakI would never defraud someoneI also didn't call several times I called the once to tell him to start, another to ask if he heeded to fax the invoice as the [redacted] asked (I was unaware in the relation to the tech and [redacted] ***)Then again at to make sureHe never stated pmWe close before 5pmHe told me at 10am it was a hour jobHe didn't quote me 450, he quoted me But put a different amount on the invoiceI did go back the next business day as it had rained on Sunday when I turned my wipers on the left one went over my entire window about inI immediately told my husband and he lookedBut he didn't touch anythingWe had left as isAnd I was going to take back on mondayI was going to be very nice and simply ask to adjust it backThey had obviously been taken off to get to the rear of the engineThe wipers have no linkage only pivitoning pinWhen they pulled my van back obviously they were doing something because they had it back for minutesWhen they brought around to rudely show me and Mr overly argue with meThe tech immediately picked up a screw driver that was left lay And walked off when [redacted] started acting very arrogant and unprofessionalI then asked him what is your problem? I simply am asking you to put back the wipers in adjustmentHe screamed at me saying "what's right is right and what's wrong is wrong"He was very upset feeling I had taken advantage of the ***I did say if I can delay payment I certainly will I called the [redacted] office and spoke with him directlyI told him my issueI wanted him to not pay until he put my van back the way he took it apartHe said as a [redacted] officials he wasn't able to do that because he had promised payment mondayBut said he was very disappointed and wished me luckI thanked him for all his help and understood his positionIt was not his job to decide fault, it was his job to diagnose the leak and fixLittle does he know the construction company who is actually at fault is covering the billMy husband was called and He walked I to be screamed at by ***My husband told him "you will not scream at me" [redacted] apologized and they discussed the issue [redacted] came out when he noticed and felt ***s mind was made up that they are not going to take any ownership of even "looking at the part" Once I got home from work my husband set out to fix itIt took a hour to find the issue and it was that the drivers wiper had been removed and just put back down and tightenedIt wasn't put back and adjusted to stop at a certain pointMy wipers are working like they were before I visited his shopI don't appreciate his rudness, unprofessional behavior as a shop ownerI will make it a point to let everyone know my experience with [redacted] overly automotive Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] overley has over streached the truthI feel as he should revamp his statement and apologizeI was most certainly not trying to get something for nothingI did not hit a potholeI hit a section of the road that was cut out about ft that should of had a plate, or a sign to notify people of the areaIf I might add the [redacted] offered to cover my repairs and asked me to take to a reputable shopI choose this shop without looking at reviewIt was also close to workWhen I went in he asked questions and I told him my concernsAfter hitting said ditch with both front tires evenly my driveway was filled with a leakI would never defraud someoneI also didn't call several times I called the once to tell him to start, another to ask if he heeded to fax the invoice as the [redacted] asked (I was unaware in the relation to the tech and [redacted] ***)Then again at to make sureHe never stated pmWe close before 5pmHe told me at 10am it was a hour jobHe didn't quote me 450, he quoted me But put a different amount on the invoiceI did go back the next business day as it had rained on Sunday when I turned my wipers on the left one went over my entire window about inI immediately told my husband and he lookedBut he didn't touch anythingWe had left as isAnd I was going to take back on mondayI was going to be very nice and simply ask to adjust it backThey had obviously been taken off to get to the rear of the engineThe wipers have no linkage only pivitoning pinWhen they pulled my van back obviously they were doing something because they had it back for minutesWhen they brought around to rudely show me and Mr overly argue with meThe tech immediately picked up a screw driver that was left lay And walked off when [redacted] started acting very arrogant and unprofessionalI then asked him what is your problem? I simply am asking you to put back the wipers in adjustmentHe screamed at me saying "what's right is right and what's wrong is wrong"He was very upset feeling I had taken advantage of the ***I did say if I can delay payment I certainly will I called the [redacted] office and spoke with him directlyI told him my issueI wanted him to not pay until he put my van back the way he took it apartHe said as a [redacted] officials he wasn't able to do that because he had promised payment mondayBut said he was very disappointed and wished me luckI thanked him for all his help and understood his positionIt was not his job to decide fault, it was his job to diagnose the leak and fixLittle does he know the construction company who is actually at fault is covering the billMy husband was called and He walked I to be screamed at by ***My husband told him "you will not scream at me" [redacted] apologized and they discussed the issue [redacted] came out when he noticed and felt ***s mind was made up that they are not going to take any ownership of even "looking at the part" Once I got home from work my husband set out to fix itIt took a hour to find the issue and it was that the drivers wiper had been removed and just put back down and tightenedIt wasn't put back and adjusted to stop at a certain pointMy wipers are working like they were before I visited his shopI don't appreciate his rudness, unprofessional behavior as a shop ownerI will make it a point to let everyone know my experience with [redacted] overly automotive Regards, [redacted]