SORRY we have not responded to this complaint got past us, a formal response to the complaint will be sent next week, no one ever told the consumer we would delete from her credit, she knew she had the debt and waited over days to make payment from the date we mailed our notice to her informing her that if the debt\ was not paid with in days it would be reported to her credit, she failed to pay with in those days, thanks [redacted] PresidentU.SCollections West, Inc[redacted] Phoenix, AZ 85029###-###-####toll free ###-###-####
On 3-31-15, Mr [redacted] called me wanting information on his account placed for collectionsMr [redacted] refused to identify the nature of his call other than he wanted informationI could not confirm who he was so I did not state the name of our firm, but I did identify myselfI did have to get a supervisor to assist in verifying his identityMr [redacted] claims I said I would not send documents on this accountI did not because he would not give his address informationI mentioned a few possible addresses that I located, including [redacted] Corona, CA He said "yeah, there" even though it was verified that the address is his mother's address.Mr [redacted] claimed I offered $to stop proceedings, this is incorrectMy supervisor made the offer to pull the file from being forwarded to our finalization department if he committed to a voluntary paymentAgain, he refusedNo mention of any garnishment was made prior to obtaining suit authorization from our clientOnly once suit authorization was obtained, I did make a final call to Mr [redacted] to inform him his account would be forwarded to a newly assigned representative in our finalization department to execute on the judgment if no agreement was reachedHe would not commit.The call terminated, the account was submitted to the finalization department"Attached is an e-mail obtained from Mr [redacted] to the newly assigned representative, Richard Bryant, indicating he had changed his perspective on our company and has agreed to the terms
Our first contact with [redacted] and his mother [redacted] was on 11/14/when she and [redacted] called our office [redacted] gave us verbal permission to speak with his mom in regards to this accountAt this point in time they were trying to make the case that [redacted] had signed a roommate release form and should not be on the accountThey were going to contact [redacted] (***'s roommate) about the roommate release form [redacted] never produced the roommate release form and on 1/13/we received a call from our client ( [redacted] ) that both [redacted] and his mother have been repeatedly calling them about the accountOur client would simply refer them back to US Collections West IncLater in the day on 1/13/our General manager [redacted] received a voice mail from [redacted] This message was forwarded to me ( [redacted] ) on 1/13/as about 4:30pmI made a call to [redacted] and left a voice mailShe returned the call at about 5:30pm [redacted] wanted to know if they could obtain a single party release for [redacted] if they paid half of the balance dueOn 1/14/I contact our client ( [redacted] ) and they refused to give a single party release to Mr [redacted] I then contacted [redacted] at about 9:55am and informed her that our client refused to do a single party releaseI told her that we could do a credit card payment for the balance due of $to clear the account today, but that [redacted] and [redacted] still had an outstanding account with [redacted] for a security deposit for $they took out which still has a balance due [redacted] did not seem concerned about this at allA zero balance letter was sent to [redacted] on 1/15/and we did not hear back from him until 8/11/ [redacted] requested another zero balance letter be sent to him at: [redacted] **., Tampa, FL That letter was sent on 8/12/and returned to us on 8/27/as a bad addressWe did not hear back from [redacted] again until 11/19/when he filed this complaintSince it appears that I did not make it completely clear that there were two accounts, one with " [redacted] " and with " [redacted] " (for a security deposit at [redacted] ) we are going to close the second account as settled in full to amend the error we made with this account and report it to the credit bureaus as suchIn the complaint [redacted] says that we promised to remove this from his credit reportIt is company policy that we never use the term "remove" in regards to an individual's credit reportWe can only update the status of their account as ({paid in full" or ({settled in full" [redacted] also claims that his credit report still shows his account as unpaidAgain, [redacted] and [redacted] had two accounts, one with " [redacted] " and " [redacted] "The credit bureaus will still be reporting the [redacted] account as in collections as it has never been paid and again we are going to close that account as settled in full.Sincerely, [redacted] - SrRecovery Specialist US Collections West Inc
SORRY we have not responded to this complaint got past us, a formal response to the complaint will be sent next week, no one ever told the consumer we would delete from her credit, she knew she had the debt and waited over days to make payment from the date we mailed our notice to her informing her that if the debt\ was not paid with in days it would be reported to her credit, she failed to pay with in those days, thanks [redacted] PresidentU.SCollections West, Inc[redacted] Phoenix, AZ 85029###-###-####toll free ###-###-####
On 3-31-15, Mr [redacted] called me wanting information on his account placed for collectionsMr [redacted] refused to identify the nature of his call other than he wanted informationI could not confirm who he was so I did not state the name of our firm, but I did identify myselfI did have to get a supervisor to assist in verifying his identityMr [redacted] claims I said I would not send documents on this accountI did not because he would not give his address informationI mentioned a few possible addresses that I located, including [redacted] Corona, CA He said "yeah, there" even though it was verified that the address is his mother's address.Mr [redacted] claimed I offered $to stop proceedings, this is incorrectMy supervisor made the offer to pull the file from being forwarded to our finalization department if he committed to a voluntary paymentAgain, he refusedNo mention of any garnishment was made prior to obtaining suit authorization from our clientOnly once suit authorization was obtained, I did make a final call to Mr [redacted] to inform him his account would be forwarded to a newly assigned representative in our finalization department to execute on the judgment if no agreement was reachedHe would not commit.The call terminated, the account was submitted to the finalization department"Attached is an e-mail obtained from Mr [redacted] to the newly assigned representative, Richard Bryant, indicating he had changed his perspective on our company and has agreed to the terms
Our first contact with [redacted] and his mother [redacted] was on 11/14/when she and [redacted] called our office [redacted] gave us verbal permission to speak with his mom in regards to this accountAt this point in time they were trying to make the case that [redacted] had signed a roommate release form and should not be on the accountThey were going to contact [redacted] (***'s roommate) about the roommate release form [redacted] never produced the roommate release form and on 1/13/we received a call from our client ( [redacted] ) that both [redacted] and his mother have been repeatedly calling them about the accountOur client would simply refer them back to US Collections West IncLater in the day on 1/13/our General manager [redacted] received a voice mail from [redacted] This message was forwarded to me ( [redacted] ) on 1/13/as about 4:30pmI made a call to [redacted] and left a voice mailShe returned the call at about 5:30pm [redacted] wanted to know if they could obtain a single party release for [redacted] if they paid half of the balance dueOn 1/14/I contact our client ( [redacted] ) and they refused to give a single party release to Mr [redacted] I then contacted [redacted] at about 9:55am and informed her that our client refused to do a single party releaseI told her that we could do a credit card payment for the balance due of $to clear the account today, but that [redacted] and [redacted] still had an outstanding account with [redacted] for a security deposit for $they took out which still has a balance due [redacted] did not seem concerned about this at allA zero balance letter was sent to [redacted] on 1/15/and we did not hear back from him until 8/11/ [redacted] requested another zero balance letter be sent to him at: [redacted] **., Tampa, FL That letter was sent on 8/12/and returned to us on 8/27/as a bad addressWe did not hear back from [redacted] again until 11/19/when he filed this complaintSince it appears that I did not make it completely clear that there were two accounts, one with " [redacted] " and with " [redacted] " (for a security deposit at [redacted] ) we are going to close the second account as settled in full to amend the error we made with this account and report it to the credit bureaus as suchIn the complaint [redacted] says that we promised to remove this from his credit reportIt is company policy that we never use the term "remove" in regards to an individual's credit reportWe can only update the status of their account as ({paid in full" or ({settled in full" [redacted] also claims that his credit report still shows his account as unpaidAgain, [redacted] and [redacted] had two accounts, one with " [redacted] " and " [redacted] "The credit bureaus will still be reporting the [redacted] account as in collections as it has never been paid and again we are going to close that account as settled in full.Sincerely, [redacted] - SrRecovery Specialist US Collections West Inc