Complaint: [redacted] I am rejecting this response because:I did not authorize the second payment of $being taken out of my account And that has caused a shortage in my account I expect USEagle to put that money back into my account regardless of what Ditech does Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
July 27, Revdex.com Re: Complaint ID # [redacted] - [redacted] To whom it may concern: We are in receipt of your letter dated July 21, This letter was sent to the Compliance Department for research and review Several staff members of U.S Eagle Federal Credit Union have been working with Mr [redacted] over the past few months in regards to his monthly statements There have been multiple instances where Mr***’ monthly statement has been returned to the Credit Union from the post office as undeliverable Outside of our internal attempts to resolve we have, reached out to our statement processor who also is monitoring the mailing from their location as well as both the main and local post offices that service Mr*** Marsha M***s, who is our President/CEO, has worked with Mr [redacted] personally to resolve the issue Her response to Mr [redacted] was that we the credit union “have exhausted all avenues” trying to determine the reasoning for the return mail MrsM***s intent was never to imply that she was “tired of this concern” and could no longer help him, in fact she let him know that she shared his frustration She did however, suggest that Mr [redacted] also reach out to the Post Office in the hopes that as the recipient he might be able to learn more that could help towards resolution In the meantime, U.SEagle continues to work internally and with the Post Office to resolve this issue The Credit Union, along with our statement processor, will continue to monitor this account monthly to identify any future problems with Mr***’ statements Thank you Sincerely, Patty L [redacted] Senior Compliance Officer [redacted]
U.SEagle Federal Credit Union has researched the account in question According to our research there appeared to be a miscommunication between our member’s insurance agent and the corporate insurance office We received conflicting information from the agent and the corporate insurance carrier After our research was completed we determined that the agent was not providing the corporate office with the documentation they requested as proof of continuous coverage Once we were able to verify the information the full amount of forced insurance was refunded to the loan on April 29, As of today, U.SEagle Federal Credit Union has refunded all late charges that were charged during the time period in questionSeven $late fees were refunded for a total of $ U.SEagle Federal Credit Union all complaints seriously In no way would we ever disregard a notice and not respond This complaint was received by U.SEagle Federal Credit Union on May 20, This was the first notification we received due to an incorrect email address on file with the Revdex.com
Complaint: [redacted] I am rejecting this response because:I did not authorize the second payment of $being taken out of my account And that has caused a shortage in my account I expect USEagle to put that money back into my account regardless of what Ditech does Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
July 27, Revdex.com Re: Complaint ID # [redacted] - [redacted] To whom it may concern: We are in receipt of your letter dated July 21, This letter was sent to the Compliance Department for research and review Several staff members of U.S Eagle Federal Credit Union have been working with Mr [redacted] over the past few months in regards to his monthly statements There have been multiple instances where Mr***’ monthly statement has been returned to the Credit Union from the post office as undeliverable Outside of our internal attempts to resolve we have, reached out to our statement processor who also is monitoring the mailing from their location as well as both the main and local post offices that service Mr*** Marsha M***s, who is our President/CEO, has worked with Mr [redacted] personally to resolve the issue Her response to Mr [redacted] was that we the credit union “have exhausted all avenues” trying to determine the reasoning for the return mail MrsM***s intent was never to imply that she was “tired of this concern” and could no longer help him, in fact she let him know that she shared his frustration She did however, suggest that Mr [redacted] also reach out to the Post Office in the hopes that as the recipient he might be able to learn more that could help towards resolution In the meantime, U.SEagle continues to work internally and with the Post Office to resolve this issue The Credit Union, along with our statement processor, will continue to monitor this account monthly to identify any future problems with Mr***’ statements Thank you Sincerely, Patty L [redacted] Senior Compliance Officer [redacted]
U.SEagle Federal Credit Union has researched the account in question According to our research there appeared to be a miscommunication between our member’s insurance agent and the corporate insurance office We received conflicting information from the agent and the corporate insurance carrier After our research was completed we determined that the agent was not providing the corporate office with the documentation they requested as proof of continuous coverage Once we were able to verify the information the full amount of forced insurance was refunded to the loan on April 29, As of today, U.SEagle Federal Credit Union has refunded all late charges that were charged during the time period in questionSeven $late fees were refunded for a total of $ U.SEagle Federal Credit Union all complaints seriously In no way would we ever disregard a notice and not respond This complaint was received by U.SEagle Federal Credit Union on May 20, This was the first notification we received due to an incorrect email address on file with the Revdex.com