Used Car World of West Liberty Avenue, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I was told by two of their sale-men that the CAR has no MAJOR problemsI ask the sale man repeatedly is there any problem with this car and he kept on saying NO! Used Car world of west Liberty more likely do not inspect their cars when they purchases from other buyers, if so, then they shouldn't have sold me this car with this "MAJOR BAD PROBLEM" that could put me and my family life in dangerNO, I didn't get a "HIGHLY DISCOUNTED" from them because I had to pay the $back to them in cash because I used my credit card when I purchase the vehicleThe only thing I have to say is that, BEFORE YOU PURCHASE a car from this dealership... Make sure you don't make the same mistake I did and have your car INSPECTED immediately or bring a mechanic WITH YOU!!!! It's a shame the owner couldn't show any generosity on mine behave when his car sale man sold me a dangerous car without telling about this MAJOR DANGEROUS PROBLEMIt's my lost and their gain.:(:(:(:(:(

RE: Complain ID *** *** ***Ms*** purchased a Mitsubishi Endeavor VIN: *** on February 11th, She was provided with a day/4,Mile Power Train Service ContractOur Power Train Service Contract covers only the main components of the engine and transmission
(See Attached "Powertrain Service Contract") The warranty goes into item specific detail about covered componentsExpressly excluded from coverage as listed on "Terms and Conditions", page 2, item "E" is diagnostics, and any item not expressly listed under covered componentsThis included check engine indication lights and any diagnostics to the vehicle.On or about February 21st, Ms*** called our dealership to inform us that her check engine light illuminated indicating a problem with the vehicleShe did not report any mechanical symptoms other than the check engine lightWe advised her to bring the car to the dealership so that we could have a licensed mechanic station diagnose the vehicleThe repair station performed repairs in an effort to correct the engine light.Contrary to popular belief, a check engine light is not a precise indication for a specific item to be repaired on a vehicleIt is a signal that there may be a problem with a specific system within the vehicle that could be made up of a multitude of componentsSome check engine lights are more specific to a part, and a mechanic can repair the part in question and the system will no longer indicate a repair is neededSome indication codes can require multiple repairs until the mechanic pin points the item triggering the error.Shortly after Ms*** retook possession of her vehicle, she called to report that the check engine light had been triggered againWe asked her to bring the vehicle back to our dealership again so that we could have the mechanic further investigate the potential problemThe mechanic performed additional repairs to correct the engine light.All in all the mechanic performed the following repairs to the vehicle (Invoice attached):• Replaced right and left valve cover gaskets• Replaced spark plugs• Replaced throttle body• Replaced canister purge valve• Replaced vent control solenoid• Replaced ignition coilsShortly after the third round of investigation and repairs, Ms*** called to report that her check engine light had been triggered againWe again requested that she bring her vehicle back to our dealership so that we could have the problem investigated further.While we did proceed to have repairs made to MsBrown's vehicle and continued to assist Ms*** with the investigation of her check engine indication, we were not required to do so under any part of our agreementWe had no obligation whatsoever to have Ms***'s check engine indication investigated or repairedWe did so at great expense to our dealership out of good faith and our commitment to customer service.In the interim of reporting her check engine light on the third occasion and bringing the vehicle back to the dealership as we instructed for repairs, we were notified that Ms*** had reported our dealership to the Revdex.com and Attorney General's OfficeDue to the fact that Ms*** was seeking reimbursement through these channels, we were advised that making any more attempts to assist Ms*** outside of the covered components on her warranty agreement could leave us vulnerable legallyWe are no longer willing to repair any items that are outside of Ms***'s covered components.As a settlement, we offer to provide Ms*** with the investigation already completed by our mechanic so that she can use this information to have her own mechanic avoid the cost we incurred already eliminating possible items that were triggering the check engine light in questionAlso, if Ms*** has any items determined to be caused by covered components, we would happily assist in the repair of these items as agreed in her warranty contractMs*** would have to agree to settle both cases with the Attorney General and Revdex.com through the official settlement process.Bob F*Owner/Operator

RE: Complain ID *** *** ***Ms*** purchased a Mitsubishi Endeavor VIN: *** on February 11th, She was provided with a day/4,Mile Power Train Service ContractOur Power Train Service Contract covers only the main components of the engine and transmission
(See Attached "Powertrain Service Contract") The warranty goes into item specific detail about covered componentsExpressly excluded from coverage as listed on "Terms and Conditions", page 2, item "E" is diagnostics, and any item not expressly listed under covered componentsThis included check engine indication lights and any diagnostics to the vehicle.On or about February 21st, Ms*** called our dealership to inform us that her check engine light illuminated indicating a problem with the vehicleShe did not report any mechanical symptoms other than the check engine lightWe advised her to bring the car to the dealership so that we could have a licensed mechanic station diagnose the vehicleThe repair station performed repairs in an effort to correct the engine light.Contrary to popular belief, a check engine light is not a precise indication for a specific item to be repaired on a vehicleIt is a signal that there may be a problem with a specific system within the vehicle that could be made up of a multitude of componentsSome check engine lights are more specific to a part, and a mechanic can repair the part in question and the system will no longer indicate a repair is neededSome indication codes can require multiple repairs until the mechanic pin points the item triggering the error.Shortly after Ms*** retook possession of her vehicle, she called to report that the check engine light had been triggered againWe asked her to bring the vehicle back to our dealership again so that we could have the mechanic further investigate the potential problemThe mechanic performed additional repairs to correct the engine light.All in all the mechanic performed the following repairs to the vehicle (Invoice attached):• Replaced right and left valve cover gaskets• Replaced spark plugs• Replaced throttle body• Replaced canister purge valve• Replaced vent control solenoid• Replaced ignition coilsShortly after the third round of investigation and repairs, Ms*** called to report that her check engine light had been triggered againWe again requested that she bring her vehicle back to our dealership so that we could have the problem investigated further.While we did proceed to have repairs made to MsBrown's vehicle and continued to assist Ms*** with the investigation of her check engine indication, we were not required to do so under any part of our agreementWe had no obligation whatsoever to have Ms***'s check engine indication investigated or repairedWe did so at great expense to our dealership out of good faith and our commitment to customer service.In the interim of reporting her check engine light on the third occasion and bringing the vehicle back to the dealership as we instructed for repairs, we were notified that Ms*** had reported our dealership to the Revdex.com and Attorney General's OfficeDue to the fact that Ms*** was seeking reimbursement through these channels, we were advised that making any more attempts to assist Ms*** outside of the covered components on her warranty agreement could leave us vulnerable legallyWe are no longer willing to repair any items that are outside of Ms***'s covered components.As a settlement, we offer to provide Ms*** with the investigation already completed by our mechanic so that she can use this information to have her own mechanic avoid the cost we incurred already eliminating possible items that were triggering the check engine light in questionAlso, if Ms*** has any items determined to be caused by covered components, we would happily assist in the repair of these items as agreed in her warranty contractMs*** would have to agree to settle both cases with the Attorney General and Revdex.com through the official settlement process.Bob F*Owner/Operator

IN REFERENCE: *** *** (Complaint: ***To Whom It May Concern:This letter is in response to a complaint submitted to the Revdex.com against our dealership, Used Car World of West LibertyMr*** purchased a Mazda (V1N: ***) at our dealership on
September 10th, (Attachment 1-Bill of Sale) Mr*** also received a Day Limited 50/warranty at the time of sale(Attachment 2-Buyers Guide)Prior to sale, the vehicle was inspected at a licensed inspection station and found to be in working order and passed all required inspection and emission tests(Attachment 3-Dependable Brakes Invoice) This specific inspection station will also safety check the vehicle and notify our dealership with any actionable repair items that they believe may occur in the future or safety items that are beginning to wearAs noted on the invoice, the only item that the station indicated as beginning to wear were the rotorsIf there were engine items identified such as leaks or damage, it would have been noted on the invoiceMr*** was satisfied that no additional work was needed as indicated on his "We Owe" form which he signed at the time of sale(Attachment 4-We Owe)By his own account, on the same day Mr*** purchased his vehicle, he was involved in a motor vehicle accident that resulted in severe front end damage which included body, engine, suspension and radiator damage(Attachment 5-*** *** *** of *** Invoice) Also by his own account, Mr*** took possession of the vehicle from the repair station where it was deemed "undriveable" and continued to drive the vehicle until the engine seized completely and was unrepairable.It is agreed that a specific part of the engine involved in containing and dispensing oil was damaged and caused a severe oil leakWe believe this part was damaged in his accidentThe vehicle did not have an oil leak prior to the sale as indicated by our dealership, a licensedinspection station and the customer himselfEven if the part was damaged prior to sale as Mr*** contends, the engine was not unrepairable at the time that Mr*** took possession from the repair facility and it was his continued driving of the vehicle that caused damage to the extent that the engine needed replaced in whole.Aside from the circumstance regarding Mr***'s accident, Mr*** states his engine failed and he notified our dealership on October 14th, which is days out of his original Limited 50/warranty period.Mr*** was out of warranty at the time of his engine failure and the engine failure he is seeking reimbursement for is a direct result of his driving a vehicle that was deemed "undriveable" by his own repair facility.Despite the fact that we have no obligation to repair his vehicle in any way, we are willing to make a good faith offer through the proper Revdex.com channels and honor the expired Limited 50/warrantyWe have received an estimate to repair the engine on the vehicle for the amount of $2,We are offering to reimburse Mr*** a total of $1,Mr*** can use the repair facility that provided us with the estimate, or he can have his vehicle repaired at the station of his choice.Mr***'s girlfriend, *** *** who is not a party on the sale has went to great lengths to damage our business reputation including threats, emails and using multiple parties that have never purchased from our dealership to place erroneous reviews on multiple internet sites and social media{Attachment 6-Email from *** ***) We ask that as a condition to the settlement, she remove the erroneous reviews.Sincerely,Bob F*

RE: Complain ID *** *** ***Ms*** purchased a Mitsubishi Endeavor VIN: *** on February 11th, She was provided with a day/4,Mile Power Train Service ContractOur Power Train Service Contract covers only the main components of the engine and
transmission(See Attached "Powertrain Service Contract") The warranty goes into item specific detail about covered componentsExpressly excluded from coverage as listed on "Terms and Conditions", page 2, item "E" is diagnostics, and any item not expressly listed under covered componentsThis included check engine indication lights and any diagnostics to the vehicle.On or about February 21st, Ms*** called our dealership to inform us that her check engine light illuminated indicating a problem with the vehicleShe did not report any mechanical symptoms other than the check engine lightWe advised her to bring the car to the dealership so that we could have a licensed mechanic station diagnose the vehicleThe repair station performed repairs in an effort to correct the engine light.Contrary to popular belief, a check engine light is not a precise indication for a specific item to be repaired on a vehicleIt is a signal that there may be a problem with a specific system within the vehicle that could be made up of a multitude of componentsSome check engine lights are more specific to a part, and a mechanic can repair the part in question and the system will no longer indicate a repair is neededSome indication codes can require multiple repairs until the mechanic pin points the item triggering the error.Shortly after Ms*** retook possession of her vehicle, she called to report that the check engine light had been triggered againWe asked her to bring the vehicle back to our dealership again so that we could have the mechanic further investigate the potential problemThe mechanic performed additional repairs to correct the engine light.All in all the mechanic performed the following repairs to the vehicle (Invoice attached):• Replaced right and left valve cover gaskets• Replaced spark plugs• Replaced throttle body• Replaced canister purge valve• Replaced vent control solenoid• Replaced ignition coils
Shortly after the third round of investigation and repairs, Ms*** called to report that her check engine light had been triggered againWe again requested that she bring her vehicle back to our dealership so that we could have the problem investigated further.While we did proceed to have repairs made to MsBrown's vehicle and continued to assist Ms*** with the investigation of her check engine indication, we were not required to do so under any part of our agreementWe had no obligation whatsoever to have Ms***'s check engine indication investigated or repairedWe did so at great expense to our dealership out of good faith and our commitment to customer service.In the interim of reporting her check engine light on the third occasion and bringing the vehicle back to the dealership as we instructed for repairs, we were notified that Ms*** had reported our dealership to the Revdex.com and Attorney General's OfficeDue to the fact that Ms*** was seeking reimbursement through these channels, we were advised that making any more attempts to assist Ms*** outside of the covered components on her warranty agreement could leave us vulnerable legallyWe are no longer willing to repair any items that are outside of Ms***'s covered components.As a settlement, we offer to provide Ms*** with the investigation already completed by our mechanic so that she can use this information to have her own mechanic avoid the cost we incurred already eliminating possible items that were triggering the check engine light in questionAlso, if Ms*** has any items determined to be caused by covered components, we would happily assist in the repair of these items as agreed in her warranty contractMs*** would have to agree to settle both cases with the Attorney General and Revdex.com through the official settlement processBob F*Owner/Operator

RE: Complain ID *** *** ***Mr *** purchased a LINCOLN TOWN CAR (VIN ***) from our dealership on July 3rd, for $2,(Sales Agreement Attached) Mr*** purchased the vehicle "AS-IS" as stated by the Warranty Disclaimer (Attached) and Buyers Guide
(Attached)He also signed a "We Owe" form *attached stating that he was satisfied with the vehicle and there were no additional repairsMr*** then drove the vehicle without incident for monthsWe are not sure why Mr*** would hold us responsible for a 19-year-old car that he drove without incident for nine months and purchased "AS-IS" without warranty for $2,395.00.Unfortunately, as stated by his contract his vehicle could have been purchased with a multitude of issues as stated on the Buyers GuideUnder no circumstances are we responsible for a vehicle purchased "AS-IS", but we would have been more amicable to assisting Mr*** in repairing his vehicle had he not waited so long to inform us of an issue.We have no way to anticipate with any level of certainty the wear and tear that can happen to a 19-year-old vehicle in nine months of driving, even if he had not purchased the vehicle "AS-IS".Mr *** also received a highly discounted price to purchase the vehicle "AS-IS" and did not purchase a warranty.While we cannot offer to repair Mr***'s vehicle, we will offer assistance to have his vehicle repaired at his expenseAs an official settlement, we offer to assist Mr*** in procuring parts and service at our discounted dealer rateThis is provided Mr*** officially settles his claim with the Revdex.com though the official process, and removes the negative online reviews that he has submitted.Sincerely,Bob F* Owner/Operator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.$1,does not come close to compensating for the expenses and months without a vehicleI have lost my job due to not having a vehicle to get to and from job sitesAs you see from the attached receipts, not only was the engine bad but the clutch was as wellIf you need further documentation, the mechanics at *** *** and *** are willing to write up a packet strengthening my caseIf a less insulting offer is made and paid out in a timely manner we will gladly remove bad reviews and other media, if not it will continue but worse.? Regards,*** ***

IN REFERENCE: [redacted] (Complaint: [redacted]To Whom It May Concern:This letter is in response to a complaint submitted to the Revdex.com against our dealership, Used Car World of West Liberty. Mr. [redacted] purchased a 2006 Mazda 3 (V1N: [redacted])...

at our dealership on September 10th, 2015. (Attachment 1-Bill of Sale) Mr. [redacted] also received a 30 Day Limited 50/50 warranty at the time of sale. (Attachment 2-Buyers Guide)Prior to sale, the vehicle was inspected at a licensed inspection station and found to be in working order and passed all required inspection and emission tests. (Attachment 3-Dependable Brakes Invoice) This specific inspection station will also safety check the vehicle and notify our dealership with any actionable repair items that they believe may occur in the future or safety items that are beginning to wear. As noted on the invoice, the only item that the station indicated as beginning to wear were the rotors. If there were engine items identified such as leaks or damage, it would have been noted on the invoice. Mr. [redacted] was satisfied that no additional work was needed as indicated on his "We Owe" form which he signed at the time of sale. (Attachment 4-We Owe)By his own account, on the same day Mr. [redacted] purchased his vehicle, he was involved in a motor vehicle accident that resulted in severe front end damage which included body, engine, suspension and radiator damage. (Attachment 5-[redacted] of [redacted] Invoice) Also by his own account, Mr. [redacted] took possession of the vehicle from the repair station where it was deemed "undriveable" and continued to drive the vehicle until the engine seized completely and was unrepairable.It is agreed that a specific part of the engine involved in containing and dispensing oil was damaged and caused a severe oil leak. We believe this part was damaged in his accident. The vehicle did not have an oil leak prior to the sale as indicated by our dealership, a licensedinspection station and the customer himself. Even if the part was damaged prior to sale as Mr. [redacted] contends, the engine was not unrepairable at the time that Mr. [redacted] took possession from the repair facility and it was his continued driving of the vehicle that caused damage to the extent that the engine needed replaced in whole.Aside from the circumstance regarding Mr. [redacted]'s accident, Mr. [redacted] states his engine failed and he notified our dealership on October 14th, 2015 which is 4 days out of his original Limited 50/50 warranty period.Mr. [redacted] was out of warranty at the time of his engine failure and the engine failure he is seeking reimbursement for is a direct result of his driving a vehicle that was deemed "undriveable" by his own repair facility.Despite the fact that we have no obligation to repair his vehicle in any way, we are willing to make a good faith offer through the proper Revdex.com channels and honor the expired Limited 50/50 warranty. We have received an estimate to repair the engine on the vehicle for the amount of $2,200.00. We are offering to reimburse Mr. [redacted] a total of $1,100.00. Mr. [redacted] can use the repair facility that provided us with the estimate, or he can have his vehicle repaired at the station of his choice.Mr. [redacted]'s girlfriend, [redacted] who is not a party on the sale has went to great lengths to damage our business reputation including threats, emails and using multiple parties that have never purchased from our dealership to place erroneous reviews on multiple internet sites and social media. {Attachment 6-Email from [redacted]) We ask that as a condition to the settlement, she remove the erroneous reviews.
Sincerely,
Bob F[redacted]

RE: Complain ID [redacted]Mr [redacted] purchased a 1997 LINCOLN TOWN CAR (VIN [redacted]) from our dealership on July 3rd, 2015 for $2,395.00. (Sales Agreement Attached) Mr. [redacted] purchased the vehicle "AS-IS" as stated by the Warranty Disclaimer (Attached) and Buyers Guide...

(Attached). He also signed a "We Owe" form *attached stating that he was satisfied with the vehicle and there were no additional repairsMr. [redacted] then drove the vehicle without incident for 9 months. We are not sure why Mr. [redacted] would hold us responsible for a 19-year-old car that he drove without incident for nine months and purchased "AS-IS" without warranty for $2,395.00.Unfortunately, as stated by his contract his vehicle could have been purchased with a multitude of issues as stated on the Buyers Guide. Under no circumstances are we responsible for a vehicle purchased "AS-IS", but we would have been more amicable to assisting Mr. [redacted] in repairing his vehicle had he not waited so long to inform us of an issue.We have no way to anticipate with any level of certainty the wear and tear that can happen to a 19-year-old vehicle in nine months of driving, even if he had not purchased the vehicle "AS-IS".Mr [redacted] also received a highly discounted price to purchase the vehicle "AS-IS" and did not purchase a warranty.While we cannot offer to repair Mr. [redacted]'s vehicle, we will offer assistance to have his vehicle repaired at his expense. As an official settlement, we offer to assist Mr. [redacted] in procuring parts and service at our discounted dealer rate. This is provided Mr. [redacted] officially settles his claim with the Revdex.com though the official process, and removes the negative online reviews that he has submitted.Sincerely,Bob F[redacted] Owner/Operator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.$1,100 does not come close to compensating for the expenses and months without a vehicle. I have lost my job due to not having a vehicle to get to and from job sites. As you see from the attached receipts, not only was the engine bad but the clutch was as well. If you need further documentation, the mechanics at [redacted] and [redacted] are willing to write up a packet strengthening my case. If a less insulting offer is made and paid out in a timely manner we will gladly remove bad reviews and other media, if not it will continue but worse. Regards,[redacted]

IN REFERENCE: [redacted] (Complaint: [redacted]To Whom It May Concern:This letter is in response to a complaint submitted to the Revdex.com against our dealership, Used Car World of West Liberty. Mr. [redacted] purchased a 2006 Mazda 3 (V1N: [redacted]) at our dealership on...

September 10th, 2015. (Attachment 1-Bill of Sale) Mr. [redacted] also received a 30 Day Limited 50/50 warranty at the time of sale. (Attachment 2-Buyers Guide)Prior to sale, the vehicle was inspected at a licensed inspection station and found to be in working order and passed all required inspection and emission tests. (Attachment 3-Dependable Brakes Invoice) This specific inspection station will also safety check the vehicle and notify our dealership with any actionable repair items that they believe may occur in the future or safety items that are beginning to wear. As noted on the invoice, the only item that the station indicated as beginning to wear were the rotors. If there were engine items identified such as leaks or damage, it would have been noted on the invoice. Mr. [redacted] was satisfied that no additional work was needed as indicated on his "We Owe" form which he signed at the time of sale. (Attachment 4-We Owe)By his own account, on the same day Mr. [redacted] purchased his vehicle, he was involved in a motor vehicle accident that resulted in severe front end damage which included body, engine, suspension and radiator damage. (Attachment 5-[redacted] of [redacted] Invoice) Also by his own account, Mr. [redacted] took possession of the vehicle from the repair station where it was deemed "undriveable" and continued to drive the vehicle until the engine seized completely and was unrepairable.It is agreed that a specific part of the engine involved in containing and dispensing oil was damaged and caused a severe oil leak. We believe this part was damaged in his accident. The vehicle did not have an oil leak prior to the sale as indicated by our dealership, a licensedinspection station and the customer himself. Even if the part was damaged prior to sale as Mr. [redacted] contends, the engine was not unrepairable at the time that Mr. [redacted] took possession from the repair facility and it was his continued driving of the vehicle that caused damage to the extent that the engine needed replaced in whole.Aside from the circumstance regarding Mr. [redacted]'s accident, Mr. [redacted] states his engine failed and he notified our dealership on October 14th, 2015 which is 4 days out of his original Limited 50/50 warranty period.Mr. [redacted] was out of warranty at the time of his engine failure and the engine failure he is seeking reimbursement for is a direct result of his driving a vehicle that was deemed "undriveable" by his own repair facility.Despite the fact that we have no obligation to repair his vehicle in any way, we are willing to make a good faith offer through the proper Revdex.com channels and honor the expired Limited 50/50 warranty. We have received an estimate to repair the engine on the vehicle for the amount of $2,200.00. We are offering to reimburse Mr. [redacted] a total of $1,100.00. Mr. [redacted] can use the repair facility that provided us with the estimate, or he can have his vehicle repaired at the station of his choice.Mr. [redacted]'s girlfriend, [redacted] who is not a party on the sale has went to great lengths to damage our business reputation including threats, emails and using multiple parties that have never purchased from our dealership to place erroneous reviews on multiple internet sites and social media. {Attachment 6-Email from [redacted]) We ask that as a condition to the settlement, she remove the erroneous reviews.Sincerely,Bob F[redacted]

RE: Complain ID [redacted]Mr [redacted] purchased a 1997 LINCOLN TOWN CAR (VIN [redacted]) from our dealership on July 3rd, 2015 for $2,395.00. (Sales Agreement Attached) Mr. [redacted] purchased the vehicle "AS-IS" as stated by the Warranty Disclaimer (Attached) and...

Buyers Guide (Attached). He also signed a "We Owe" form *attached stating that he was satisfied with the vehicle and there were no additional repairsMr. [redacted] then drove the vehicle without incident for 9 months. We are not sure why Mr. [redacted] would hold us responsible for a 19-year-old car that he drove without incident for nine months and purchased "AS-IS" without warranty for $2,395.00.
Unfortunately, as stated by his contract his vehicle could have been purchased with a multitude of issues as stated on the Buyers Guide. Under no circumstances are we responsible for a vehicle purchased "AS-IS", but we would have been more amicable to assisting Mr. [redacted] in repairing his vehicle had he not waited so long to inform us of an issue.We have no way to anticipate with any level of certainty the wear and tear that can happen to a 19-year-old vehicle in nine months of driving, even if he had not purchased the vehicle "AS-IS".Mr [redacted] also received a highly discounted price to purchase the vehicle "AS-IS" and did not purchase a warranty.While we cannot offer to repair Mr. [redacted]'s vehicle, we will offer assistance to have his vehicle repaired at his expense. As an official settlement, we offer to assist Mr. [redacted] in procuring parts and service at our discounted dealer rate. This is provided Mr. [redacted] officially settles his claim with the Revdex.com though the official process, and removes the negative online reviews that he has submitted.
Sincerely,Bob F[redacted] Owner/Operator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I was told by two of their sale-men that the CAR has no MAJOR problems. I ask the sale man repeatedly is there any problem with this car and he kept on saying NO! Used Car world of west Liberty more likely do not inspect their cars when they purchases from other buyers, if so, then they shouldn't have sold me this car with this "MAJOR BAD PROBLEM" that could put me and my family life in danger. NO, I didn't get a "HIGHLY DISCOUNTED" from them because I had to pay the $100 back to them in cash because I used my credit card when I purchase the vehicle. The only thing I have to say is that, BEFORE YOU PURCHASE a car from this dealership...  Make sure you don't make the same mistake I did and have your car INSPECTED  immediately or bring a mechanic WITH YOU!!!! It's a shame the owner couldn't show any generosity on mine behave when his car sale man sold me a dangerous car without telling about this MAJOR DANGEROUS PROBLEM. It's my lost and their gain.:(:(:(:(:(

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
$1,100 does not come close to compensating for the expenses and months without a vehicle. I have lost my job due to not having a vehicle to get to and from job sites. As you see from the attached receipts, not only was the engine bad but the clutch was as well. If you need further documentation, the mechanics at [redacted] and [redacted] are willing to write up a packet strengthening my case. If a less insulting offer is made and paid out in a timely manner we will gladly remove bad reviews and other media, if not it will continue but worse. 
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
I was told by two of their sale-men that the CAR has no MAJOR problems. I ask the sale man repeatedly is there any problem with this car and he kept on saying NO! Used Car world of west Liberty more likely do not inspect their cars when they purchases from other buyers, if so, then they shouldn't have sold me this car with this "MAJOR BAD PROBLEM" that could put me and my family life in danger. NO, I didn't get a "HIGHLY DISCOUNTED" from them because I had to pay the $100 back to them in cash because I used my credit card when I purchase the vehicle. The only thing I have to say is that, BEFORE YOU PURCHASE a car from this dealership...  Make sure you don't make the same mistake I did and have your car INSPECTED  immediately or bring a mechanic WITH YOU!!!! It's a shame the owner couldn't show any generosity on mine behave when his car sale man sold me a dangerous car without telling about this MAJOR DANGEROUS PROBLEM. It's my lost and their gain.:(:(:(:(:(

Review: I brought a 2007 mitsibishi endeveour on feb 12 2016 drove off the lot check engine light came on then gasket went called dealer to try to get a trade or refund did not have the car for 30 days only a week andit broke down.Desired Settlement: Refund or trade for better car

Business

Response:

RE: Complain ID [redacted]Ms. [redacted] purchased a 2007 Mitsubishi Endeavor VIN: [redacted] on February 11th, 2016. She was provided with a 90 day/4,500 Mile Power Train Service Contract. Our Power Train Service Contract covers only the main components of the engine and transmission. (See Attached "Powertrain Service Contract") The warranty goes into item specific detail about covered components. Expressly excluded from coverage as listed on "Terms and Conditions", page 2, item "E" is diagnostics, and any item not expressly listed under covered components. This included check engine indication lights and any diagnostics to the vehicle.On or about February 21st, 2016 Ms. [redacted] called our dealership to inform us that her check engine light illuminated indicating a problem with the vehicle. She did not report any mechanical symptoms other than the check engine light. We advised her to bring the car to the dealership so that we could have a licensed mechanic station diagnose the vehicle. The repair station performed repairs in an effort to correct the engine light.Contrary to popular belief, a check engine light is not a precise indication for a specific item to be repaired on a vehicle. It is a signal that there may be a problem with a specific system within the vehicle that could be made up of a multitude of components. Some check engine lights are more specific to a part, and a mechanic can repair the part in question and the system will no longer indicate a repair is needed. Some indication codes can require multiple repairs until the mechanic pin points the item triggering the error.Shortly after Ms. [redacted] retook possession of her vehicle, she called to report that the check engine light had been triggered again. We asked her to bring the vehicle back to our dealership again so that we could have the mechanic further investigate the potential problem. The mechanic performed additional repairs to correct the engine light.All in all the mechanic performed the following repairs to the vehicle (Invoice attached):• Replaced right and left valve cover gaskets• Replaced spark plugs• Replaced throttle body• Replaced canister purge valve• Replaced vent control solenoid• Replaced ignition coils

Review: On 9/10 we purchased a mazda3 from used car world. that evening a tractor trailer hit it while parked. It was all body work but once it was taken to [redacted] of [redacted] it was discovered that the car wasn't driveable due to preexisting damage. We had to pay out of pocket for that. Once we got the car back we drove it to and from work for a little over a week and the engine blew. there was a 30 day, 1000 mile warranty on it. It was towed to [redacted] on [redacted] where the technicians explained that this was due to prior damage and that the dealership sold us a lemon and that the entire engine needed replaced. The dealership had it towed back to [redacted] in hopes that they could place the blame on the insurance company from the accident. Rob the general manager looked it over and got multiple other men to look it over, once again they all agree that the dealership sold us a dangerous faulty vehicle. The car has 10/16 inspection stickers so someone needs to look into whomever put new inspection stickers on a dangerous car that was deemed undrivable. The accident put a wrench in all of this but if it wasn't for the accident, we could have died in this car due to the condition it was in when they sold it to us. The dealership will not cooperate or stand by the warranty. We have missed many days of work, close to losing our jobs, the stress is causing health issues and interfering with all aspects of our life. Please help us!!!!!Desired Settlement: We would love all of our money back but we will settle for the cost of repair to be paid in full by the dealership asap at a shop of our choosing since we can't trust the dealership or anyone they work with.

Business

Response:

IN REFERENCE: [redacted] (Review: [redacted]To Whom It May Concern:This letter is in response to a complaint submitted to the Revdex.com against our dealership, Used Car World of West Liberty. Mr. [redacted] purchased a 2006 Mazda 3 (V1N: [redacted]) at our dealership on September 10th, 2015. (Attachment 1-Bill of Sale) Mr. [redacted] also received a 30 Day Limited 50/50 warranty at the time of sale. (Attachment 2-Buyers Guide)Prior to sale, the vehicle was inspected at a licensed inspection station and found to be in working order and passed all required inspection and emission tests. (Attachment 3-Dependable Brakes Invoice) This specific inspection station will also safety check the vehicle and notify our dealership with any actionable repair items that they believe may occur in the future or safety items that are beginning to wear. As noted on the invoice, the only item that the station indicated as beginning to wear were the rotors. If there were engine items identified such as leaks or damage, it would have been noted on the invoice. Mr. [redacted] was satisfied that no additional work was needed as indicated on his "We Owe" form which he signed at the time of sale. (Attachment 4-We Owe)By his own account, on the same day Mr. [redacted] purchased his vehicle, he was involved in a motor vehicle accident that resulted in severe front end damage which included body, engine, suspension and radiator damage. (Attachment 5-[redacted] of [redacted] Invoice) Also by his own account, Mr. [redacted] took possession of the vehicle from the repair station where it was deemed "undriveable" and continued to drive the vehicle until the engine seized completely and was unrepairable.It is agreed that a specific part of the engine involved in containing and dispensing oil was damaged and caused a severe oil leak. We believe this part was damaged in his accident. The vehicle did not have an oil leak prior to the sale as indicated by our dealership, a licensedinspection station and the customer himself. Even if the part was damaged prior to sale as Mr. [redacted] contends, the engine was not unrepairable at the time that Mr. [redacted] took possession from the repair facility and it was his continued driving of the vehicle that caused damage to the extent that the engine needed replaced in whole.Aside from the circumstance regarding Mr. [redacted]'s accident, Mr. [redacted] states his engine failed and he notified our dealership on October 14th, 2015 which is 4 days out of his original Limited 50/50 warranty period.Mr. [redacted] was out of warranty at the time of his engine failure and the engine failure he is seeking reimbursement for is a direct result of his driving a vehicle that was deemed "undriveable" by his own repair facility.Despite the fact that we have no obligation to repair his vehicle in any way, we are willing to make a good faith offer through the proper Revdex.com channels and honor the expired Limited 50/50 warranty. We have received an estimate to repair the engine on the vehicle for the amount of $2,200.00. We are offering to reimburse Mr. [redacted] a total of $1,100.00. Mr. [redacted] can use the repair facility that provided us with the estimate, or he can have his vehicle repaired at the station of his choice.Mr. [redacted]'s girlfriend, [redacted] who is not a party on the sale has went to great lengths to damage our business reputation including threats, emails and using multiple parties that have never purchased from our dealership to place erroneous reviews on multiple internet sites and social media. {Attachment 6-Email from [redacted]) We ask that as a condition to the settlement, she remove the erroneous reviews.Sincerely,Bob F[redacted]

Review: I bought a 97 Lincoln town car 9 months ago and was told the car has NO problems! When the car was due for inspection, I was told the car shouldn't been sold to me because of the lower control arm mount frame has a "BIG ROTTED HOLE" and dangerous to drive because if I hit a "BIG POT HOLE" the whole right side of the car wheel could fall off, NOW THAT IS SCARY. The rear spring perch on the rear axle of the car is ROTTED too. I gave the owner a call and his response to me was "it's your problem" and there's nothing they could do about it. I'm stuck with this car and this MAJOR problem!Desired Settlement: I just want them to resolve the problem because "NO BUYER" should have to deal with a UNSAFE CAR with a rotted arm mount, which is the "frame" of the car!

Business

Response:

RE: Complain ID [redacted]Mr [redacted] purchased a 1997 LINCOLN TOWN CAR (VIN [redacted]) from our dealership on July 3rd, 2015 for $2,395.00. (Sales Agreement Attached) Mr. [redacted] purchased the vehicle "AS-IS" as stated by the Warranty Disclaimer (Attached) and Buyers Guide (Attached). He also signed a "We Owe" form *attached stating that he was satisfied with the vehicle and there were no additional repairsMr. [redacted] then drove the vehicle without incident for 9 months. We are not sure why Mr. [redacted] would hold us responsible for a 19-year-old car that he drove without incident for nine months and purchased "AS-IS" without warranty for $2,395.00.Unfortunately, as stated by his contract his vehicle could have been purchased with a multitude of issues as stated on the Buyers Guide. Under no circumstances are we responsible for a vehicle purchased "AS-IS", but we would have been more amicable to assisting Mr. [redacted] in repairing his vehicle had he not waited so long to inform us of an issue.We have no way to anticipate with any level of certainty the wear and tear that can happen to a 19-year-old vehicle in nine months of driving, even if he had not purchased the vehicle "AS-IS".Mr [redacted] also received a highly discounted price to purchase the vehicle "AS-IS" and did not purchase a warranty.While we cannot offer to repair Mr. [redacted]'s vehicle, we will offer assistance to have his vehicle repaired at his expense. As an official settlement, we offer to assist Mr. [redacted] in procuring parts and service at our discounted dealer rate. This is provided Mr. [redacted] officially settles his claim with the Revdex.com though the official process, and removes the negative online reviews that he has submitted.Sincerely,Bob F[redacted] Owner/Operator