Used Eye Equipment

Hi [redacted] The check was mailed out on Friday to [redacted] Thanks [redacted] ***

Visionar / [redacted] Style Definitions */ Dear Dr [redacted] We understand you are disappointed because of the delay in delivering the equipmentand so are we that we could not get it to you sooner.We do deeply apologize for thatWe have an outstanding reputation with the quality of our reconditioned equipment we sell including lasers We recently heard from a Dr [redacted] , Bulhead City AZ that purchased a reconditioned yag laser from us over a year and told us that he was very satisfied with the machine and has no regrets on the purchase A doctor from Australia shipped his laser to us to have it repaired over three years ago and still working perfectly We are very trusted by Doctors all over the worldEquipment sold to Iceland, Greece, Mexico, Russia and Romania and and hundreds of thousands of dollars to Centers in the Philippines The purchase was for a Humphrey GDX, Lumenis SLT II laser and a Humphrey atlas topographer Because you were referred by a happy customer that had their laser repaired by us, we gave you a great discount and included installation at no chargeThe installation for this equipment is normally around $1, The Price of the SLT at $14,normally sell for around $20,was at a savings of about $6k from the regular price for this type of laserWe also trouble shoot and performed an evaluation on the old retinal camera you had that was not working at no charge and no cost for shippingSince it was not repairable, we returned itWe normally charge $for this service It is standard practice in the industry that if there is a warranty on a piece of equipment, the vendor or manufacture be given an opportunity to repair it or replace itI know of occasions where a center purchased a $500,excimer and did not work properly on installationIt was reasonable based on the standard, the company be given the opportunity to repair it and they didThe customer was not given a refund That is why there is a warranty and we are one of the few pre-owned equipment companies that offer one full year like new equipment hasMost offer days Sometimes the work needed to recondition equipment is longer than depending on the availability of parts and work needed to insure the equipment is working to spec Based on all the work we did on the GDX and the laser, I am certain they do work as they should I am only asking what is standard and reasonable to complete the order as written and agreed upon on the invoiceTo replace the Tomey topographer with a Humphrey as listed on the invoice as soon as possible and complete the installation on the GDX and laser at your location