Used Tire Express

Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ The work that was ordered by the customer was completed as directed - that is not in disputeThe customer's car vibrated before and after we did our work - also not in dispute The used tires purchased were final inspected prior to installation and did not show signs of dry rot (which would not lead to a vibration anyway)Because another mechanic is of the opinion that the tires are problematic (perhaps because he wanted to sell you his new tires) is not covered by our warranty A large portion of the cost of tires is the installationWe cannot afford to change tires for no charge based on the opinion of another mechanicOur tires were balanced and had nothing that would have contributed to a vibration when they left our premisesThe fact that the car vibrated prior to the tire change indicates that the problem is not our tires We did not have the size tire (235/60) for the front so we could not do a third tire without doing a fourthIf one of the rear tires (that ended up on the front) had a broken belt we did not see itA tire with a broken belt would ride rough at any speed not just above mphBut our warranty does not and can not cover changing ones's mind for any reason including the opinion of another The customer's purchase was for a Grade B tire and was charged accordinglyWe do not have Grade A tires in that sizeWe also do not sell dry rotted tires in any grade We apologize if you feel you were treated unfairly, but we cannot perform free service work because someone else says there is a problem

Initial Business Response /* (1000, 5, 2015/11/20) */
The work that was ordered by the customer was completed as directed - that is not in dispute. The customer's car vibrated before and after we did our work - also not in dispute.
The used tires purchased were final inspected prior to...

installation and did not show signs of dry rot (which would not lead to a vibration anyway). Because another mechanic is of the opinion that the tires are problematic (perhaps because he wanted to sell you his new tires) is not covered by our warranty.
A large portion of the cost of tires is the installation. We cannot afford to change tires for no charge based on the opinion of another mechanic. Our tires were balanced and had nothing that would have contributed to a vibration when they left our premises. The fact that the car vibrated prior to the tire change indicates that the problem is not our tires.
We did not have the size tire (235/60) for the front so we could not do a third tire without doing a fourth. If one of the rear tires (that ended up on the front) had a broken belt we did not see it. A tire with a broken belt would ride rough at any speed not just above 65 mph. But our warranty does not and can not cover changing ones's mind for any reason including the opinion of another.
The customer's purchase was for a Grade B tire and was charged accordingly. We do not have Grade A tires in that size. We also do not sell dry rotted tires in any grade.
We apologize if you feel you were treated unfairly, but we cannot perform free service work because someone else says there is a problem.