Used Tire Warehouse Inc.

Mr. [redacted] came in to have 4 of his tires installed on rims he provided. We completed the work and roughly a week later Mr. [redacted] returned and stated we removed the sensorsfrom each rim. I told him this was not possible as sensors are bolted in the wheel and we would not remove these as it...

would take much labor to do so. He was unsure if there were sensors to begin with. Upon confirming the wheels did not have sensors Mr. [redacted]'s vehicle would not start due to the battery being dead. We helped buy using a battery pack to start the vehicle. Later in the day Mr. [redacted] called us to state he had check engine lights on. I told him we did not touch anything that would cause these lights to go. Upon receiving this complaint from the Revdex.com I also called Mr. [redacted] twice but my calls have gone unreturned.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  “All we did was let the air out of the tires”When the service tech that first informed me of the issue, I asked him if there would be a charge. I distinctly remember the tech saying that there would be no charge and that “all we did is let the air out of the tires.” This statement runs contrary to the much more extensive and detailed description of work done by a co-worker which has since been described in detail in the response to my initial Revdex.com complaint. Disposal FeeMy issue with the disposal fee is that it is not listed anywhere on the list of services and prices on the board behind the service desk.There is no reason it should not be listed as an itemized fee/charge along with all the other services.It is thus a hidden fee that applies to virtually anyone getting new tires installed who doesn't want to take their used tires back home with them. This fee amounts to an additional $12 for most customers. Customer-supplied tiresInstall of customer-supplied tires is a service that Used Tire Warehouse has offered for years. I have used them multiple times at their current and former location. Customers choosing to bring in their own tires should be treated fairly, whether or not they purchased their tires at Used Tire Warehouse. **Inspection of PartsDespite the owner/manager's claim, a rudimentary and preliminary inspection of parts is necessarily part of such a service. Such an inspection was in fact performed, although only after alleged work was done towards the full install. Such an inspection should be done before installation work begins. ConclusionI believe that rudimentary preliminary inspection is necessarily part of the install of any third party parts (i.e. will these parts fit? Etc.). While the business has said that this isn't part of the service, they did in fact conduct such an inspection, which further affirms that it is part of the service they are offering. I do not think that I was treated fairly and that I should be charged for any alleged work which had just begun according to the tech that I spoke with first. Since my car was still in their shop, it was easy for them to restate the amount of work and charge me. There was nothing I could do.e Throughout, I have been given conflicting accounts from the tech and the owner/manager about how much work was actually done after the issue was discovered (valve stems etc. as describe in the response to the initial complaint). This calls into question whether or not any work was done at all. Thus, in conclusion, I do not accept Used Tire Warehouse's response. I think the charge should be refunded. I also believe they should list an itemized disposal fee to their pricing board so that consumer's are aware that is included ahead of time, before they are at the point of finalizing their purchase
Regards,
[redacted]