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Used Tires R Us

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Used Tires R Us Reviews (3)

I am rejecting this response because: the tire size was not the issue it was the fact that they were bulged and patched in multiple places as to why nobody would install them

The tires the customer purchased were not his correct tire size. I explained to the customer that he would have trouble getting a installation garage to install the tires because of the size difference. The customer insisted on buying the tires anyway and thought he would have no trouble getting...

them installed on his own. Used Tires R Us does not install tires we just sell them. Each tire we sell has been air tested and guaranteed to be free of sidewall defects and bulges in the tire, we also guarantee that each tire holds air, it's written on the customer receipt. We don't guarantee who will install them. The customer had trouble getting anyone to install the tires and wanted a refund. We explained our warranty and outlined what we guarantee to the customer but that was unacceptable even though it was written on the receipt.Used Tires R Us offered the customer 2 additional tires in hope to make peace, the customer refused. We are willing to give the customer 2 exchange tires if and when we have his size in stock which is frequently. We are not obligated to exchange anything if you refer to our receipt, only refunds given are for the defects we warranty. Because the customer is unhappy we would like to make him happy again with 2 replacement tires.Thank you

The customer inspected and purchased on his own will. If there were any patches or defects the customer could have chose not to purchase the tires. I am willing to give the customer two replacement tires to resolve this matter.Thanks

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Address: 2806 W Broadway Avenue North, Minneapolis, Minnesota, United States, 55411

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