USI Solutions, Inc.

May 12, 2017Dear *** ***,In *** *** complaint she states that she has been waiting for a validation letter, that she told us to stop calling, that our Customer Service Representative was rude, that we do not have the needed bond to collect in Texas and that she wants no more contact from USI
Solutions, Inc.Upon receipt of this complaint I performed an internal investigation of the account in question; we do not agree with the content of *** *** complaintWe did on several occasions email, [email protected], and mail the validation letter as requested; March & April 6, I also do not see where *** *** requested no additional calls; as if she had we would have notated the account notes and ceased all calls*** *** did have a conversation with one of our Customer Service Representatives on May and I do not see where the Representative was rude but to the point; if you took this as being rude then I do apologize as that was not the intentUSI Solutions, Inc is registered with the Texas Secretary of State and we have the required $10,bond, bond number ***We have closed the account in our office and it will be forwarded back to our client so *** *** will be receiving no additional contact from USI Solutions, Incin regard to this account.Our firm holds the Fair Debt Collection Practices Act and all other Federal and State Laws in highest regards and enforcement of those laws is a priority in our officeThe owners, management and employees of the firm take pride in providing our client’s and their customers with a good customer experience on every contactNon-compliance of laws or our standard operating procedures by any employee results in disciplinary action up to and including terminationWe do not condone harassment nor tolerate unprofessional actions by our employees.On behalf of the firm, I apologize for any inconvenience we may have caused *** *** as our goal is to always provide a good customer experience while helping assist our customers in resolving their accounts, all in accordance with the FDCPA and all other Federal and State laws and guidelines.In closing, if you have any additional questions I can be reached at ###-###-#### or ###-###-####Sincerely,Charles RChief Compliance Officer

In Ms. [redacted]’s complaint she states that she set up an original payment, her second payment came out early, she is looking for a refund as she believes we are not legit. Upon receipt of this complaint I performed an internal investigation of the account in question. Ms. [redacted]...

did set up a two part payment on her [redacted] loan from [redacted]; we are collecting on this loan on behalf of our client, we have sent her letters outlining the loan, we also sent her a payment reminder letter so I am not sure why Ms. [redacted] would question our authenticity. I was unaware of a request for a refund so I would appreciate it if Ms. [redacted] would call me so that I can get a handle on the situation and assist in resolving any issues that she may have. Our firm holds the Fair Debt Collection Practices Act and all other Federal and State Laws in highest regards and enforcement of those laws is a priority in our office. The owners, management and employees of the firm take pride in providing our client’s and their customers with a good customer experience on every contact. Non-compliance of laws or our standard operating procedures by any employee results in disciplinary action up to and including termination. We do not condone harassment nor tolerate unprofessional actions by our employees. On behalf of the firm, I apologize for any inconvenience we may have caused Ms. [redacted] as our goal is to always provide a good customer experience while helping assist our customers in resolving their accounts, all in accordance with the FDCPA and all other Federal and State laws and guidelines. In closing, if you have any additional questions I can be reached at ###-###-#### or ###-###-#### Sincerely, Charles R[redacted] Chief Compliance Officer

March 1, 2017Dear [redacted],In [redacted]’s complaint she states that the account was already paid off thru another agency and that she wants no more contact from USI Solutions, Inc.Upon receipt of this complaint I performed an internal investigation of the account in question; we take what our...

client provides us as being correct until proven differently. [redacted] had a conversation with one of our Customer Service Representatives on February 20th and stated that she paid this debt to another company, did not remember the name of the company she paid, would need time to get the payment information and would call the Representative back; at that point we placed the account on hold pending the proof that [redacted] was going to locate. [redacted] then immediately filed a complaint, when she had just informed our Representative that she needed time to locate the paid information and would call the Representative back. We had already placed the account on hold pending receipt of the information [redacted] stated she was going to locate, so there was no need to file this complaint; just provide us with the name of the company that she was able to find in time to file the complaint but not when she was talking with our Representative. We have closed the account in our office and it will be forwarded back to our client so [redacted] will be receiving no additional contact from USI Solutions, Inc. in regard to this account.Our firm holds the Fair Debt Collection Practices Act and all other Federal and State Laws in highest regards and enforcement of those laws is a priority in our office. The owners, management and employees of the firm take pride in providing our client’s and their customers with a good customer experience on every contact. Non-compliance of laws or our standard operating procedures by any employee results in disciplinary action up to and including termination. We do not condone harassment nor tolerate unprofessional actions by our employees.On behalf of the firm, I apologize for any inconvenience we may have caused [redacted] as our goal is to always provide a good customer experience while helping assist our customers in resolving their accounts, all in accordance with the FDCPA and all other Federal and State laws and guidelines.In closing, if you have any additional questions I can be reached at ###-###-#### or ###-###-####Sincerely,Charles RChief Compliance Officer

In Ms. [redacted]’s comment that she sent to you in reference to her original Revdex.com complaint, that has been resolved, she is not telling you the exact facts. Yes I did talk with Ms. [redacted] and told her we were going to send her a refund and I would send to accounting to get prepared; I did not guarantee that it would go out the next day. I ended up getting the flu and was out of work when Ms. [redacted] called back; it seems she called twice, November 29 and December 1st, and on the second call my assistant called her back to inform her of my absence and when I was expected to return. I could not follow up on the refund when I was out but when I came back on my desk there was a copy of a letter that we received from our bank. The interesting part, that is not included in her comment, is that on December 1st our bank debited the $750.00 and returned that amount to her bank. A debit request requires paperwork to be filled out and does not happen overnight so that means when Ms. [redacted] was calling me she had already filled out forms with her bank knowing that she would be receiving the $750.00. This means that there was a huge possibility that Ms. [redacted] would have received both our refund plus the $750.00 that was debited from our account if the prepared refund had gone out earlier; therefore receiving her refund twice. I am not surprised that Ms. [redacted] did not include this part in her comment. Our firm holds the Fair Debt Collection Practices Act and all other Federal and State Laws in highest regards and enforcement of those laws is a priority in our office. The owners, management and employees of the firm take pride in providing our client’s and their customers with a good customer experience on every contact. Non-compliance of laws or our standard operating procedures by any employee results in disciplinary action up to and including termination. We do not condone harassment nor tolerate unprofessional actions by our employees. On behalf of the firm, I apologize for any inconvenience we may have caused Ms. [redacted] as our goal is to always provide a good customer experience while helping assist our customers in resolving their accounts, all in accordance with the FDCPA and all other Federal and State laws and guidelines. In closing, if you have any additional questions I can be reached at ###-###-#### or ###-###-#### Sincerely, Charles R[redacted] Chief Compliance Officer