USI Solutions

In Ms [redacted] ’s comment that she sent to you in reference to her original Revdex.com complaint, that has been resolved, she is not telling you the exact factsYes I did talk with Ms [redacted] and told her we were going to send her a refund and I would send to accounting to get prepared; I did not guarantee that it would go out the next dayI ended up getting the flu and was out of work when Ms [redacted] called back; it seems she called twice, November and December 1st, and on the second call my assistant called her back to inform her of my absence and when I was expected to returnI could not follow up on the refund when I was out but when I came back on my desk there was a copy of a letter that we received from our bankThe interesting part, that is not included in her comment, is that on December 1st our bank debited the $and returned that amount to her bankA debit request requires paperwork to be filled out and does not happen overnight so that means when Ms [redacted] was calling me she had already filled out forms with her bank knowing that she would be receiving the $This means that there was a huge possibility that Ms [redacted] would have received both our refund plus the $that was debited from our account if the prepared refund had gone out earlier; therefore receiving her refund twiceI am not surprised that Ms [redacted] did not include this part in her commentOur firm holds the Fair Debt Collection Practices Act and all other Federal and State Laws in highest regards and enforcement of those laws is a priority in our officeThe owners, management and employees of the firm take pride in providing our client’s and their customers with a good customer experience on every contactNon-compliance of laws or our standard operating procedures by any employee results in disciplinary action up to and including terminationWe do not condone harassment nor tolerate unprofessional actions by our employeesOn behalf of the firm, I apologize for any inconvenience we may have caused Ms [redacted] as our goal is to always provide a good customer experience while helping assist our customers in resolving their accounts, all in accordance with the FDCPA and all other Federal and State laws and guidelinesIn closing, if you have any additional questions I can be reached at ###-###-#### or ###-###-#### Sincerely, Charles R*** Chief Compliance Officer