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USI Wireless Reviews (3)

? I am rejecting this response because: USI Wireless has been offering these explanations since last MayI reject their "up to 6Mbps" reply because if their product could only guarantee up to 1Mbps they would not have been offering two options for service one for 1Mbps and another for 6Mbps.? I reject their responseI have been a customer for many years and other than intermittent disruptions I have enjoyed average speeds as high as 5MbpsNever had less than 2Mbps unless there was a special circumstanceSince last May something on their network has gone bad and they are unwilling to fix itTo reinforce the above pointAs per the communication with USI Wireless support in July, they have admitted that the problem is technical and the current architecture of their network does not allow for good service on my locationThey had said that a "patch" link will be established to bring the signal to my street access point from a different directionNone of this work happenedSee attachedI reject their explanation because I do agree that wireless connectivity has issues which is the reason why the City of Minneapolis contracted a company to provide internet access as a service and not just hire a contractor to install equipmentFor the service to be maintained it requires adjustments, updates, and general maintenanceUSI Wireless has been doing its job in several areas of the cityNorth Minneapolis has not been on their list for service maintenanceWhy? Because we are a poor mostly Black neighborhoodI don't know how many other subscribers they have in my immediate locationTheir contract with the City of Minneapolis who funded their business with tax payer money, requested the same quality of service to all areas of the city regardless of location and local issues.I would like to read the exact language of the service contract and see if I have grounds for legal actionI do not intent to cancel my service.?

Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ We would like to sincerely apologize to this user for the delay in activating her phone serviceThere was an unforeseen delay in the hardware required resulting in this unfortunate delayI did receive emails from miss [redacted] and asked that she contact our Customer Care team for the most timely responseAlthough I was unable to contact her directly I did work behind the scenes to resolve this situation and instructed staff to contact her on my behalfWe have now been able to activate the service and again are very sorry for the delay this has causedOf course Miss [redacted] has not been charged for time the services were unavailable but feel it is fair to offer a credit for the frustration and inconvenience caused by this delayWe have applied a credit in the amount of $to the account offering a free days of both home Internet and Phone service Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

USI Wireless offers no contract but does offer a discount when paying for service annuallyThis customer has chosen an annual package but can cancel at any time without penaltyThe service package the customer subscribes to is an "up to" MBPS service meaning that they can get up to that speed That being said our terms of service explain that due to the unpredictability of wireless technology and connections, we are unable to guarantee speeds of more than MBPSIt is note worthy that on wireless networks speeds vary greatly and depend on time of day and the amount of wireless interference in a given area at that particular timeThe customer does receive speeds faster than MBPS on a regular basisWe can refund the amount in question if the customer would like to be reduced to the MBPS package but that will effect their Internet experience

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Address: 12450 Wayzata Blvd Ste 315, Minnetonka, Minnesota, United States, 55305-1907

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