USP Unlimited Sports/ Studio Photography

[redacted] used to do a good job. Not sure if he got too big and he forgot how to take good pictures or what! Pictures look horrible, with no attempt to fix the problem!! Send pics back and we will refund is all I got. Well this was my child's first year of football I want his picture without the horrible black shade on his face!! So after waiting 4 days to see if they can photoshop his picture, I guess I'm just going to know that I will be taking my own child's picture next year if the league hires [redacted] again. His picture stink now and he doesn't care for his customers!

HORRIBLE HORRIBLE HORRIBLE customer service and attitude on [redacted] part as a business owner. Did not receive my son's football pictures when everyone else did so the president of the league contacted [redacted] and he phoned me saying my credit card was declined. Confirmed the numbers on my card with what he had on my picture packet and they were correct. I thought his office staff maybe keyed in the numbers incorrectly. There is plenty of money in the account to cover the cost of the pictures. He said he'd have his office staff redo it the next day and call me as he doesn't know how to run the credit card machine. Never received a call back. So after about 20 calls to [redacted] and messages left on his voice mail still NEVER a call back until I told him that I'd call the league & tell them to never use him again. He finally called back and left me a voice mail saying he only remembers talking to me once and claims to never have gotten any calls from me. He also said [redacted] in his office spoke with me which is a lie. So now I'm upset and he wants to charge me $10 more plus postage. I informed him that I would not be paying the extra charges for him & his office staff dropping the ball. He in turn says that he's the president & owner of the company and he WILL NOT be printing my child's last varsity year pictures before going on to play high school ball. I'm very sad that I will not have any memories of my child's football season on film because of his unprofessionalism. Obviously he doesn't care about anyone except himself. It's too late now for me to take my own photos of my child because the season is over & we've returned his helmet and equipment to the coach.