Dear Ms***,Thank you for contacting WorldStrides regarding your accounts After review it does appear that there was a processing error that resulted in you not receiving the full refund amount on your accounts Due to the cancellation of this trip we are refunding you for all funds paid into your account and we have begun the immediate process of issuing those credits That refund will be provided via the method received, so all of your donors will receive their refunds directly to their credit cards.I apologize for any inconvenience and I thank you for bringing this to our attention so we could resolve We certainly hope that [redacted] is able to travel with WorldStrides in the future Should you have any further questions or concerns, please feel free to contact me directly at [redacted] We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted] ) in Richmond.Sincerely, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
WorldStrides made an exception for this customer due to their personal situation We contacted Ms [redacted] by phone on 10/25/and informed her that we would be giving her a refund minus the $**deposit She was happy with the resolution and informed us that she would close the complaint with Revdex.com Please let me know if you need more informationThanks
Dear Ms [redacted] : Thank you for your additional responseYou are correct that the $you paid in additional to the base trip price was to add an additional night to your program in order to combine with another group because the trip price would have increased due to the group having less than full-paying participantsThe trip price quoted is based on the cost of the program between participantsThe cost of the program between participantsas you can imagine, would be more substantialIn researching this matter, it does appear that after combining groups there were more than full-paying pa1ticipantsUnfortunately, due to cancellations and/or no shows the amount of participants traveling fell shortWorldStrides made an exception to the Terms & Conditions in order to minimize the small group fee charged and reduced the fee to $for each participantHowever, I do understand your frustration with this situationI have discussed this further with the Vice President of Account Management and have been authorized to waive the small group fee for all participants who traveled on this programYour refund in the amount of $will be processed and forwarded to you at the address aboveAgain, I do apologize for the dissatisfaction this situation has caused you and hope that [redacted] is in a position to travel with WorldStrides in the futureShould you have any further questions or concerns, please feel free to contact me directly at [redacted] ***-***We will be providing a copy of this correspondence as part of our response to the recent tiling you made with the Revdex.com (Case#: [redacted] ) in Richmond
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] .Good morning- I have accepted the resolution...but will accept once I receive my refund that is due to me...hope you understand...thank you! Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I want this company to be more professional I canceled 2/and did not receive a check until last week 4/It's not hard to refund electronicallyThe same way they took my money, they should have refundedI didn't receive a check a refund until after I'd gotten in touch with Revdex.comYet I'm charged $Why should I have to pay $for a Full Refund Program, when they're keeping the initial deposit of $So I'm out $and all I received is a $t-shirtTheir secretary answers the phone and connects you to someone whose never there Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Due to the fact that your face book posts show that the other groups were in the Inauguration at 10:30am show you and your tour guide are not being honest as to what happenYou still broke your contract by your tour guide leaving my son and his teacher having to call her to come backMore than once! As well as planning your tour for kids in the middle for a women's protest and exposing them the way they wereThat is not a safe and educational environment as you state so clearly in your contract! That is gross negligence! Regards, [redacted]
We have reviewed Ms [redacted] account history and communications with our Customer Service teamThe attached letter including invoices for both of her accounts were mailed to Ms [redacted] today regarding our conclusion The letter outlines her payment history and an explanation of the Full Refund Program and accrued charges We hope that Ms [redacted] and her daughter are able to travel with us in the future.Thanks
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As I stated in my original complaint, the fact that the trip was rescheduled BY THE SCHOOL was out of my controlHad the school scheduled it correctly in the first place, I would have never signed up because my child will not be available on the rescheduled dateAgain, this was out of my controlHowever, instead of cancelling the original trip and starting a new one, which would have given everyone a refund and the option to opt out of the new trip, they rescheduled the trip WITHOUT NOTICE, causing me to have to cancel my son's trip individually and lose my depositFurthermore, I was never informed that I would also lose the "full refund program" feeThe only fee that was labeled "non-refundable" was the deposit of $99.Therefore, the company's offer to refund the $handling fee does not satisfy meI am owed at least $and I really believe I should be refunded everything since the rescheduling issue was out of my control in the first place Regards, [redacted]
Dear Ms [redacted] ,Thank you for contacting WorldStrides regarding your son’s accounts It is my understanding that Michael was scheduled to accompany [redacted] on their upcoming trip to the Florida Keys on June 21st, but you had to cancel the trip.It is my understanding that after speaking with our Customer Service Manager, Amy C [redacted] , we were able to work together to resolve all outstanding concerns and you received all monies due to you through your bank Thank you also for your feedback on how we can improve clarity around out Terms & Conditions language, as this will allow us to strengthen our service to future customers We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted] ) in Richmond.Sincerely, [redacted]
Dear Ms [redacted] Thank you for contacting WorldStrides regarding your son’s account It is my understanding that [redacted] was scheduled to accompany [redacted] on their upcoming trip to Washington, D.C., but on January 12th you cancelled his account and continue to have some concerns regarding your refund On October 21st when you registered online, you were presented with and agreed to certain Terms & Conditions Those Terms & Conditions provided a detailed explanation of the cancellation policy, fees, and the refund policies, as well as the $ non-refundable deposit and information regarding the Full Refund Program Fee During the enrollment process, you enrolled in the Full Refund Program which would protect your payments and provide a refund minus the Full Refund Program fee, non refundable fees, and non-refundable deposit if you, the Program Leader, school, or school’s administration needed to cancel at any time prior to departure for any reason Full Refund Program (FRP) Benefits: If you cancel beyond the seven day grace period, the Full Refund Program protects your payments and provides a refund*, less the FRP fee and Non-Refundable Fees, if you, the Program Leader, school, or school’s administration need to cancel at any time prior to departure for any reasonEnrollment in this program can be completed during the registration process and is optionalIf elected, the additional fee for the program will be added to the trip price on your first invoiceThe FRP fee is based on the trip price stated in your trip information letter.The amount you were refunded ($239) was the amount you had paid in $minus your deposit $99, the cost of the cost full refund program $109, and a $in an account handling fees It does appear that there was a delay in processing your refund and we will provide an additional refund in the amount of $to waive the handling fee you were charged, bringing your total refund received to $245.I hope that this explanation addresses your concerns and that [redacted] is able to travel with WorldStrides in the future Should you have any further questions or concerns, please feel free to contact me directly at [redacted] We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted] ) in Richmond.Sincerely, [redacted] ***VP Customer Service
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI am still not satified with the responseI fill misled in they offer a Full Refund program, and I am not getting a full refund I understand the $and $fees even though I don't have any terms as they say I doThey want to keep $in handling fees and I don't understand what they handledI played all my payments electroniclyI have a small business and if I offered a full refund I would give it or I wouldn't be in business long because word would get out of my decptive practices Regards, [redacted] ***
Dear Ms***,Thank you for contacting WorldStrides regarding your accounts After review it does appear that there was a processing error that resulted in you not receiving the full refund amount on your accounts Due to the cancellation of this trip we are refunding you for all funds paid into your account and we have begun the immediate process of issuing those credits That refund will be provided via the method received, so all of your donors will receive their refunds directly to their credit cards.I apologize for any inconvenience and I thank you for bringing this to our attention so we could resolve We certainly hope that [redacted] is able to travel with WorldStrides in the future Should you have any further questions or concerns, please feel free to contact me directly at [redacted] We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted] ) in Richmond.Sincerely, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
WorldStrides made an exception for this customer due to their personal situation We contacted Ms [redacted] by phone on 10/25/and informed her that we would be giving her a refund minus the $**deposit She was happy with the resolution and informed us that she would close the complaint with Revdex.com Please let me know if you need more informationThanks
Dear Ms [redacted] : Thank you for your additional responseYou are correct that the $you paid in additional to the base trip price was to add an additional night to your program in order to combine with another group because the trip price would have increased due to the group having less than full-paying participantsThe trip price quoted is based on the cost of the program between participantsThe cost of the program between participantsas you can imagine, would be more substantialIn researching this matter, it does appear that after combining groups there were more than full-paying pa1ticipantsUnfortunately, due to cancellations and/or no shows the amount of participants traveling fell shortWorldStrides made an exception to the Terms & Conditions in order to minimize the small group fee charged and reduced the fee to $for each participantHowever, I do understand your frustration with this situationI have discussed this further with the Vice President of Account Management and have been authorized to waive the small group fee for all participants who traveled on this programYour refund in the amount of $will be processed and forwarded to you at the address aboveAgain, I do apologize for the dissatisfaction this situation has caused you and hope that [redacted] is in a position to travel with WorldStrides in the futureShould you have any further questions or concerns, please feel free to contact me directly at [redacted] ***-***We will be providing a copy of this correspondence as part of our response to the recent tiling you made with the Revdex.com (Case#: [redacted] ) in Richmond
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] .Good morning- I have accepted the resolution...but will accept once I receive my refund that is due to me...hope you understand...thank you! Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I want this company to be more professional I canceled 2/and did not receive a check until last week 4/It's not hard to refund electronicallyThe same way they took my money, they should have refundedI didn't receive a check a refund until after I'd gotten in touch with Revdex.comYet I'm charged $Why should I have to pay $for a Full Refund Program, when they're keeping the initial deposit of $So I'm out $and all I received is a $t-shirtTheir secretary answers the phone and connects you to someone whose never there Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Due to the fact that your face book posts show that the other groups were in the Inauguration at 10:30am show you and your tour guide are not being honest as to what happenYou still broke your contract by your tour guide leaving my son and his teacher having to call her to come backMore than once! As well as planning your tour for kids in the middle for a women's protest and exposing them the way they wereThat is not a safe and educational environment as you state so clearly in your contract! That is gross negligence! Regards, [redacted]
We have reviewed Ms [redacted] account history and communications with our Customer Service teamThe attached letter including invoices for both of her accounts were mailed to Ms [redacted] today regarding our conclusion The letter outlines her payment history and an explanation of the Full Refund Program and accrued charges We hope that Ms [redacted] and her daughter are able to travel with us in the future.Thanks
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As I stated in my original complaint, the fact that the trip was rescheduled BY THE SCHOOL was out of my controlHad the school scheduled it correctly in the first place, I would have never signed up because my child will not be available on the rescheduled dateAgain, this was out of my controlHowever, instead of cancelling the original trip and starting a new one, which would have given everyone a refund and the option to opt out of the new trip, they rescheduled the trip WITHOUT NOTICE, causing me to have to cancel my son's trip individually and lose my depositFurthermore, I was never informed that I would also lose the "full refund program" feeThe only fee that was labeled "non-refundable" was the deposit of $99.Therefore, the company's offer to refund the $handling fee does not satisfy meI am owed at least $and I really believe I should be refunded everything since the rescheduling issue was out of my control in the first place Regards, [redacted]
Dear Ms [redacted] ,Thank you for contacting WorldStrides regarding your son’s accounts It is my understanding that Michael was scheduled to accompany [redacted] on their upcoming trip to the Florida Keys on June 21st, but you had to cancel the trip.It is my understanding that after speaking with our Customer Service Manager, Amy C [redacted] , we were able to work together to resolve all outstanding concerns and you received all monies due to you through your bank Thank you also for your feedback on how we can improve clarity around out Terms & Conditions language, as this will allow us to strengthen our service to future customers We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted] ) in Richmond.Sincerely, [redacted]
Dear Ms [redacted] Thank you for contacting WorldStrides regarding your son’s account It is my understanding that [redacted] was scheduled to accompany [redacted] on their upcoming trip to Washington, D.C., but on January 12th you cancelled his account and continue to have some concerns regarding your refund On October 21st when you registered online, you were presented with and agreed to certain Terms & Conditions Those Terms & Conditions provided a detailed explanation of the cancellation policy, fees, and the refund policies, as well as the $ non-refundable deposit and information regarding the Full Refund Program Fee During the enrollment process, you enrolled in the Full Refund Program which would protect your payments and provide a refund minus the Full Refund Program fee, non refundable fees, and non-refundable deposit if you, the Program Leader, school, or school’s administration needed to cancel at any time prior to departure for any reason Full Refund Program (FRP) Benefits: If you cancel beyond the seven day grace period, the Full Refund Program protects your payments and provides a refund*, less the FRP fee and Non-Refundable Fees, if you, the Program Leader, school, or school’s administration need to cancel at any time prior to departure for any reasonEnrollment in this program can be completed during the registration process and is optionalIf elected, the additional fee for the program will be added to the trip price on your first invoiceThe FRP fee is based on the trip price stated in your trip information letter.The amount you were refunded ($239) was the amount you had paid in $minus your deposit $99, the cost of the cost full refund program $109, and a $in an account handling fees It does appear that there was a delay in processing your refund and we will provide an additional refund in the amount of $to waive the handling fee you were charged, bringing your total refund received to $245.I hope that this explanation addresses your concerns and that [redacted] is able to travel with WorldStrides in the future Should you have any further questions or concerns, please feel free to contact me directly at [redacted] We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted] ) in Richmond.Sincerely, [redacted] ***VP Customer Service
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI am still not satified with the responseI fill misled in they offer a Full Refund program, and I am not getting a full refund I understand the $and $fees even though I don't have any terms as they say I doThey want to keep $in handling fees and I don't understand what they handledI played all my payments electroniclyI have a small business and if I offered a full refund I would give it or I wouldn't be in business long because word would get out of my decptive practices Regards, [redacted] ***