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USPG Reviews (2)

Dear,
about one of the USPG at union station. We are a group of Electric taxi drivers use one of the charging stations around top level of the parking garage. My complain is when we use charging stations , the charging time is 30 minutes while charging we want use restroom but the manager of the uspG told us not to use restrooms while charging.honestly,in USA I have been almost 20 years but I have never seen such stupid ideology . If the manager doesn’t change his or her idea with in short period of time, we will go to the court.
Thanks,

Review: On May 24, 2013, I parked my park at the [redacted] station where USPG operate parking facility for profit. According to sign, first 1 hr. or fraction of it, is $1.00. I placed the ticket into the machine but rang up $8.00. I paid because I thought I will get an adjustment at the exit with the cashier. Unknown to me was that I should have gotten a validation through another machine prior to payment at the other machine. I went back and validated the ticket after the fact. The exit cashier tape indicated over payment of $7.00. The cashier and the management refused to give the computer generated receipt for the over payment as well as the refund for the $7.00. Instead, they told me is against their un-posted policy to give a refund for over-payment. All effort to plead my case was fruitless. The operation manager and supervisor refused to issue refund due to an unknown policy to the customers.

My ticket number was #[redacted], issued#[redacted]. Entered the facility at 08:31 am and exited at about 9:25 am. A hand written receipt (#[redacted]) for $8.00 was written upon demand for receipt for the bill of $1.00 and overpayment of $7.00.Desired Settlement: None was given. USPG refused to grant refund because over payment and over charging is the customer's problem.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Thanks to Revdex.com (Revdex.com) for your assistance in bringing this matter to a close. I am deeply impressed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As a first time user of your service, I am very satisfy with the manner in which my complaint was handled. Your prompt intervention has made the entity involved acted properly. I have received the check in the mail today.

No one should have to accept bad business practices when no policy is publicly available to the general population in a constructive manner. Getting them to see the problem was headache. They served me with a bad customer service. Revdex.com made them see their wrong.

Once again, thank you for bringing about the satisfactory final resolution.

Regards,

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Description: Pharmaceutical Products - Wholesale & Manufacturing

Address: 30 Massachusetts Avenue NE, Washington, District of Columbia, United States, 20002

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