USPS-Consumer Affairs Office

December 7, 2015[redacted]

Dear [redacted]This responds to your letter to the Revdex.com.  Your correspondence was referred to this office for investigation and response.Regrettably,...

the Postal Service’s claims department in St. Louis, MO is not affiliated with my office.  They operate independently from any Post Office, so it will be necessary that you contact them for further information.  They may be reached at ([redacted] and an employee there will be able to provide you with specific details.  I appreciate the opportunity to provide this information and hope it will be beneficial to you.  Please accept the Postal Service’s apology for the inconvenience and frustration you experienced as a result of this matter.  Sincerely,Jacqueline G[redacted]Consumer & Industry ContactRef:  [redacted]

Dear Mr. [redacted]:This replies to a letter you sent to the Revdex.com regarding a package you were mailed from CT.This package was mailed to your former address on N[redacted]  The letter carrier at your prior address sent the package to Phoenix to be forwarded....

 It arrived back at the Surprise Post Office on December 9th.  However, it was not given to your current letter carrier; instead, it was erroneously returned to sender by an employee in the Surprise Post Office.The package arrived back in CT on December 16th.  It appears the sender routed it back to AZ for delivery.  It arrived back at the Surprise Post Office on December 22nd.  The Surprise Post Office was contacted the afternoon of December 22nd, and they were able to locate the item.  The package was given to your letter carrier, and I noted that it was scanned “Delivered” on December 23rd.  It was placed into a parcel locker in your community mailbox.Please accept my apology for the delay in getting this package to you and for the rude treatment you received from an employee in the Surprise Post Office.  I appreciate your taking the time to write.Sincerely,Jacqueline G[redacted] ManagerConsumer & Industry Contact

August 19, 2015[redacted]Piscataway, NJ  08854-5670Dear Mr. [redacted]When you mailed your book at a New Jersey Post Office on May 26th, the Postal Service did not offer free tracking for Media Mail packages.  Free tracking went into effect May 31st, 2015.  If you wished to have a tracking number, you would have had to pay for it.  The Postal Service cannot refund you for the value of the contents because the book was not insured at the time of mailing.  A claim for loss may be filed only if the package was insured at the time of mailing.I apologize again for the loss of your book.  Sincerely,[redacted]Consumer & Industry Contactcc:  Revdex.com       Phoenix, AZ  85014-4585   Ref:  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Mr. [redacted]This  replies  to your  letter  to the RevDex.com  regarding a package you mailed to Phoenix  on May 26111.    Your correspondence was referred to this office  for investigationand response.Free...

 tracking   is  not  provided for  packages mailed at  the  Media  Mail  rate.   Tracking is available,  but  for a fee.   Only  Priority Mail and  Priority  Express Mail  offer  a free  tracking number.l apologize for the loss of your book.   The  Postal Service  refunds  for the value of contents when  the  mail is insured at  the  time  of mailing.    If the book was  not  insured when  you mailed  it. then we cannot offer the opportunity to file a claim for reimbursement.l regret  I am unable to provide you with a more favorable response.  Thank  you for writing.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They state that: "Free tracking is not provided for packages mailed at the Media Mail rate. Tracking is available, but for a fee". This is totally wrong! As stated on USPS website news and also confirmed by their representative in my local post office, free tracking is included with any Media Mail package following their change of rates and services in May. I believe this manager may have overlooked their own new policies. The issue is that they did not give me this tracking number as advertised under their service, which lead to loss of my book. I am a student and cannot afford such unexpected expenses.Please contact the Consumer & Industry Contact at USPS and convey my message. I hope they resolve this and reimburse me quickly before I take action in a different way.Regards,

Dear Mr. [redacted]This is in response to your letter to the Revdex.com.It is my understanding that there are several houses at [redacted]  There is a house in the front and then several others in the back.  
When mail arrives at the Yuma Post...

Office addressed to [redacted] the letter carrier delivers it as addressed into the mailbox belonging to the house in the front.  If mail arrives addressed to a specific unit number, then the carrier delivers the mail into the corresponding mailbox at one of the homes in the back.If you wish your mail delivered only into your mailbox, I recommend you consider contacting your correspondents and providing them with your unit number.  The regular carrier who delivers the mail most days of the week has been delivering the route for a little over a year.  The substitute who delivers the route when the regular letter carrier is not on duty has been delivering mail on this route for years.  Neither carrier is new.  I appreciate the opportunity to provide this information and address your concerns.  Thank you for taking the time to write.  If you have any further questions, you may call a supervisor at the Yuma Post Office named Matt at ([redacted]  He is committed to exceptional customer service and will be able to assist you.Sincerely,Jacqueline G[redacted] ManagerConsumer and Industry Contact

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ms. [redacted]Dear Ms. [redacted]This replies to your letter to the Revdex.com regarding a package that was mailed to you from [redacted]n February 10th.  The package was sent to you via...

Priority Mail, which is typically delivered within two or three days from the date of mailing.According to our records, your package was delivered to you on February 17th.  Certainly, seven days is not within our two-to-three day delivery standard for Priority Mail.  Although Priority Mail is not a refundable service, I would like you to accept the enclosed stamps as a one-time customer service gesture.Please accept the Postal Service’s apology for the inconvenience and frustration you experienced as a result of this delay.  Thank you for taking the time to write.  I appreciate the opportunity to address your concerns.Sincerely,Jacqueline [redacted] ManagerConsumer & Industry Contact

October 20,  2015Revdex.com4428  N. 1ih St.Phoenix, AZ  85014-4507Dear I am in receipt of your letter dated October 12, 2015  written on behalf  of Mr. J[redacted]  of A[redacted]   Mr....

[redacted] contacted the Postal Regulatory  Commission  in August stating that no mail had been delivered  to him for more  than two weeks beginning  July 31st_    The Albuquerque Manager of Customer Services at the Manzano station was contacted.  She, in turn, spoke with the letter carrier who informed her that Mr. [redacted]  receives very little mail, but he delivers whatever arrives for him. She was informed that most of the mail the letter carrier receives addressed to Mr. [redacted]  is bulk advertising  mail.   Based upon this information, the enclosed letter was mailed to Mr. [redacted] on August 31st.The  Albuquerque  station  was  contacted  again  on behalf  of Mr.  [redacted]  once his October  1ih email to you was received by my office.   We were informed that Mr. [redacted] recently met with the letter  carrier  at the mailboxes  and complimented  him  on the great  job he was doing  since  the previous letter carrier was no longer delivering the mail.  The letter carrier informed him that he has been the only letter carrier delivering the route since he took it over in June.  The carrier reiterated to my office  that the majority  of mail Mr. [redacted]  receives is bulk advertising  mail,  and he only sees one or two pieces of First-Class  Mail per week  for Mr. [redacted].    All mail received  for Mr. [redacted] is delivered.I apologize  if Mr. [redacted]  perceived  the letter he was mailed  August 31st  to be condescending. That was not Mr. [redacted]s intention.  I appreciate the opportunity to respond to your customer.Sincerely,