Usps

Review: I have multiple very disappointing encounter with my delivery with USPS.1. Package thrown on the front door of my house.(I have made the post of that delivery person on this site 2. Package with confirm signature not deliver to the front door for signing and instead they just left a packaging slip to notify that they have missed me.3. My news paper pages ripped and being stuff in my mailbox.4. I wrote a slip with package #, my signature and name written on the paper to notify the USPS delivery guy to put the package at my front door and to take the paper as proof of delivery. yet, nothing is done. he just wrote the paper and notify they have missed me.I cannot fully describe how helpless and frustrated I am dealing with this kind of service from my local USPS. I have submitted numerous complains and talked with the delivery annex and yet every time new things keep happening. I am at loss at what I should do to make them do their job right.Desired Settlement: I just want them to be able to do their job and not have to be stressed out every single time by things that they supposed to do but are not done. I also wanted to speak directly with their branch manager/person in charge and receive his word that this thing will not be repeated again.

Review: I was supposed to receive a package on approximately April 11, 2015. As of today, September 28, 2015 I have not received this package. I had the package replaced but I am out the cost of the package and delivery in the amount of $40.88. I feel that the Post Office should pay for the cost of this lost package. I have been in contact with a Customer Service Supervisor many times since April by phone and email. My package could not be located. Mr. A suggested I contact the Office of the Inspector General. He stated in an email to me that I make sure that I let them know it had arrived in Coeur d Alene and was lost. Unfortunately, the OIG responded that they don't deal with cases like mine. I have been in recent contact, yet again, with Mr. A requesting payment for this lost package. Mr. A emailed me two weeks ago asking for the tracking number as he hadn't kept a record of it. I haven't heard from him since. I have sent two more emails letting him know that I would be filing a complaint with the Revdex.com if I didn't hear from him and receive a check. I am only requesting $40.88. I believe this is well within my right to request repayment for a package that the post office lost.Desired Settlement: I just want the $40.88 that I paid.

Business

Response:

Dear Ms. [redacted], My apologies for the delay in responding to the above referenced case number as I have been absent for an extended period due to personal reasons. In response to Ms. [redacted]’s complaint, the USPS policies on refund for services not rendered specific to postage paid can be found within the USPS Postal Operations Manual. As referenced below and available to the public by visiting USPS.COM 145.3 Refund Application for Retail Services Application for refund of fees collected for retail services must be initiated by the customer on PS Form 3533. Applications are processed as follows: a. The application and any supporting papers are reviewed by an authorized Postal Service employee. If the mailer is due a refund for services not rendered (as stated in DMM P014.2.0), the Postal Service employee completes and witnesses the approval part of PS Form 3533. PS Form 3533 is then returned to the mailer for submission to the retail services section for payment. b. The refund is issued under the provisions of Handbook F-1, 730. c. If the application is not approved, it is returned to the applicant with the supporting papers and an explanatory statement. d. When the amount due the Postal Service because of faulty postage meter mechanical operation is less than $1, it is not collected. When the amount due the customer is less than $1, it is refunded only on request. Exhibit 146.11 (p. 2) General Instructions for Filing Claims B.Evidence of Value (at least one): 1. Sales receipt, invoice or bill of sale, or statement of value from a reputable dealer. 2. For items valued up to $100, the customer’s own statement describing the lost or damaged article and including the date and place of purchase, the amount paid, and whether new or used (only if a sales receipt or invoice is not available). If the article mailed is a hobby, craft, or similar handmade item, the statement must include the cost of the materials used in making the item. The statement must describe the article in sufficient detail to determine whether the value claimed is accurate. 3. Picture from a catalog showing the value of a similar article (only if a sales receipt, invoice, or statement of value from a reputable dealer is not available). The date and place of purchase must be included. 4. Paid repair bills; if the claim is for partial damage, estimates of repair costs or appraisals from a reputable dealer. Repair costs may not exceed the original purchase price. 5. Receipt or invoice for the costs incurred to buy a surety bond required to reissue a lost item. 6. Receipt or invoice of costs incurred for the reconstruction of nonnegotiable documents. 7. copy of a canceled check, money order receipt, credit card statement, or other documentation including the amount paid. For Internet purchases, a copy of the front and back of the canceled check, money order, or a copy of the credit card billing statement is required. 8. or Internet transactions conducted through a Web-based payment network that offers payment services through a stored value account, a computer printout of an online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed. The printout must clearly identify the Web-based payment network provider through which the Internet transaction was conducted. C.Proof of Loss (required for unnumbered Insured Mail only): The mailer must provide proof of loss for unnumbered Insured Mail items only. Proof of loss is not required for numbered Insured Mail, Registered Mail, COD, or Express Mail claims. The mailer must present written and signed documentation from the addressee (such as a letter), dated at least 21 days after the date of mailing, stating that the addressee did not receive the article. Note: The documentation or a copy of it must be attached to the claim. On the back of the mailing receipt, write “claim filed,” round date stamp, photocopy for the file, and return to customer, except unnumbered Insured Mail and Express Mail receipts. Instruct the customer to keep the original receipts until the claim is settled. Unfortunately, the USPS cannot replace or refund Ms. [redacted] for the cost of the contents of the parcel as it was not insured and we currently do not know the disposition of the parcel. However, we most assuredly will and can refund the cost of any and all postage fees suffered by Ms. [redacted] specific to this transaction as already communicated to Ms. [redacted] by following the procedures referenced above. As the USPS strives to provide the best possible service to every customer, irregularities in mail processing do sometimes occur resulting in recourse to the above referenced USPS rules and regulations. We apologize to Ms. [redacted] for the inconvenience and frustration this transaction may have caused her and will strive to further improve our service to her in the future. Sincerely, [redacted] Postmaster [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that I seem to have no choice but to accept this response. I am not happy at being out $40.88. I found the response and post office guidelines confusing and I am upset that the post office accepted responsibilty in losing my package via email yet they don't have to pay their customer back. This package is part of a monthly subscription and is charged and sent to me automatically. I don't believe insurance is an option. I actually shouldn't have to take out insurance because it should be automatic that the customer is made right in the event their package is lost.

Regards,