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UST Logistical Systems

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UST Logistical Systems Reviews (2)

One of the worst business owners I have every dealt withHad an incident with a over 10K wedding ring missing from my home after having furniture deliveredNever heard from owner of company after one month laterConversation started out ok but ended poorly as I can see why they have a bad reputation with not only with the Revdex.com but also other reviews onlineHis driver failed a stress test executed by the detective and because he had so called "no proof" he was pretty much stating I was a liarI am a professional who is highly respected in my community and this man was not only arrogant but attempted to down play the whole incident Unfortunately, he contracts his business out to not very reputable peopleLuckily, the furniture store where I had purchased from stood behind this incident and resolved to my satisfactionHopefully, they dropped this company and found a more reputable transportation company to work with as this is not one I would want to represent my company or my families

Initial Business Response /* (1000, 8, 2017/11/03) */
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our...

14-day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, customer ordered our products (the La Joie Skin, Skincare, and the La Joie Eye, Skincare) on a 14-day trial basis back on 10/03/2017 and paid the shipping and handling fees of $4.97 and $5.97. The trial expired on 10/17/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/03/2017 $89.97 for the Avanti Skin, and $85.97 for the Avanti Eye. Due to no cancellation the autoship program took effect.
Customer had contacted our Customer Service on 10/18/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.
The customer's account has been flagged as a chargeback on 10/24/2017 for the disputed charges. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able to provide any refunds as necessary.
Please relay this message to our customer, and feel free to let us know if you should have any questions.
Initial Consumer Rebuttal /* (3000, 10, 2017/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept because I did not agree to a charge of $89.97 for skin and $85.97 for eye as stated in the company's response. Where is the trial products? I don't have them. Therefore, I want nothing to do with this company. I would like a refund for the fraudalent charge and misrepresentation of this company and their practices.
Final Consumer Response /* (4200, 14, 2017/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not select "yes" I accept until I receive the charge back (refund) on my account.
thanks
Final Business Response /* (1000, 18, 2017/11/29) */
The customer's account has been flagged as a chargeback on 10/24/2017 for the disputed charges. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able to provide any refunds as necessary.
Here is the confirmation:
CB # [redacted]

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Address: 1075 Broad Ripple Avenue #220, Indianapolis, Louisiana, United States, 46220-2034

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