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uSwipe Reviews (56)

uSwipe takes great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customer As discussed in your conversations with our customer support team, your refund check was processed on July 27, sent via standard U.SPostal ServiceAs it was not sent certified mail, a tracking number is not availableIt is not uncommon for mail to take up to 5-business days to be deliveredIf your refund check is not received by the 10th day, we will void the original check and reissue your refund; in such a case, the replacement check would be sent via UPS to ensure delivery and trackability

uSwipe takes great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customer The fee that was incurred was not a monthly fee for having an accountThis fee was charged due to your (father’s) failure to validate the business’s PCI-DSS compliance, as required by the merchant agreementAny business with an open merchant account is required to attest to PCI-DSS compliance on an annual basis, as mandated by the card associations and the PCI Security CouncilThe due date varies depending on when you opened your Merchant AccountIn preparation for your due date, we send courtesy notifications via standard mail and email, to advise you of the approaching deadlineFailure to complete the Self Assessment Questionnaire by the due date resulted in a non-validation feeAn open Merchant Account will continue to receive the non-validation fee on a monthly basis until the compliance is completedWhen you certify your compliance with PCI-DSS, you demonstrate your commitment to Data Security, in addition to reducing your exposure to fraud and the costs associated with it Per your Program Guide and our Terms and Conditions, any fees you incur from your Merchant Account can be debited from the checking account provided to us when your uSwipe account was opened, including non-validation feesEven if you never processed a transaction through uSwipe, by having an open Merchant Account you have the ability to process a transaction and are obligated (per your agreement) to comply with all mandates set by the processing bankThis includes completing your PCI Compliance requirements Requests for refunds are taking very seriously, however there is no record of your refund request being approved for any amount while the account was opened nor anytime thereafterAs the merchant service provider, we in fact receive penalty fees for each merchant’s non-validation which is why we are only able to offer refunds for non-validation fees when they are charged in errorIn this case, the fee was not charged in error because the compliance simply was not doneThe account has been closed as of May 25,

Complaint: I am rejecting this response because: I've attempted to call again just now to resolve this and getting a continuous loop to keep pressing to reach someone and in other areas on the IVR, that the business is now closed First of all, I have not received any equipment to begin with, and have emailed [email protected] in the past with no response as to whom I need to speak to to cancel the processing service As for calling the number, it has changed since signup and did not receive any left voicemails pertaining to the account prior to the number being disconnected Regards, M [redacted] ***

uSwipe takes great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customer The fee you incurred was not related directly with the rates you were quoted with processing transactionsIn fact, the fee that you are referring to was charged due to your failure to validate your PCI-DSS compliance, as required by your merchant agreementAny business with an open merchant account is required to attest to PCI-DSS compliance on an annual basisThe due date varies depending on when you opened your Merchant Account, but new accounts are provided a 3-month window to complete their compliance before the account falls into non-validation statusIn preparation for your due date, we send courtesy notifications via standard mail and email to advise you of the approaching deadlineFailure to complete your Self Assessment Questionnaire by the due date resulted in a non-validation feeAn open Merchant Account will continue to receive the non-validation fee on a monthly basis until the compliance is completedWhen you certify your compliance with PCI-DSS, you demonstrate your commitment to Data Security, in addition to reducing your exposure to fraud and the costs associated with it Per your Program Guide and our Terms and Conditions, any fees you incur from your Merchant Account can be debited from the checking account provided to us when your uSwipe account was opened, including non-validation feesBy having an open Merchant Account you are obligated (per your agreement) to comply with all mandates set by the processing bankThis includes completing your PCI Compliance requirements Per our records, validation of your compliance for the account number provided in this inquiry was completed on June at which time the non-compliance fee was promptly removed from your accountAny fees incurred prior to validation are non-refundableOur systems show no record of a refund being approved on your account as the fees that were charged were validAdditionally, your account has been closed as of February 24, 2015, per your request

Complaint: I am rejecting this response because: I initiated a contract with Uswipe US first then yes because I was Canadian they sent me to Uswipe CanadaAfter many emails of not hearing back from Uswipe I asked for it to be canceled You may feel its invalid but when a company (First Data) is charging you fees because of Uswipe not properly communicating with their client then I feel it is Uswipes job to see that they get their money backYes I filled out a contract for First Data given to me by Uswipe, not First DataWhat kind of business doesn't convey that they sent the application awayNow two years later I am having fees taken from my accountThat is not fair! **When I filled a Revdex.com complaint I did say Uswipe and they sent me to US UswipeNot sure why, I thought they were the same company just different locations Regards, [redacted]

Complaint: I am rejecting this response because: The facts of the reply are clearly incorrect and fabricated After noticing the extra charges on my bank statement, I tried multiple times to call the customer service phone number provided on my USwipe statement Finally, being able to speak with a live representative at the USwipe number, the person to whom I was speaking, announced that she didn't work for USwipe and they handled other credit card companies as wellWho ever it was that I was speaking to did try to explain to me about "qualified and non qualified rates"I asked her why didn't they take the different percentage out prior to depositing the funds into my account instead of putting the money in and then taking it out? She couldn't answer! When I asked her how I was supposed to know what kind of card I had from the customer? She couldn't answer that eitherShe said that she didn't know anything about my account and that I would have to contact my repWhen I told her that I had just called the ###-###-#### number that was on my statement and I got her, she suggested going to the USwipe website and file electronicallyI did! with NO reply! I also tried to access through my account electronically and that is when I got the "Account deactivation notice"As far as I knew, my account was closedI opened an account with Square, a much more reliable and honest firm! The following month, in March, they started deducting $a month out of my bank accountI didn't notice until they had stolen months worth out of my bank account, that is when I had to take steps and order my bank to stop giving USwipe my moneyIt was never our agreement, to remove money from my account of to pay a monthly fee USwipe claimed that the link to my account was for deposit ONLY! In August, I sent USwipe and First Data Services the letter found belowThere was never any response, just as there was never a response to my electronic inquires back in February I tried to contact USwipe on multiple occasions and by different methodsThe claim that you never received any correspondence from me is all out fiction! I have no idea who First Data Merchant services is or how I owe them any money! Please explain why when I called your customer service phone number, I was speaking to someone that was not in your company and couldn't help me! I opened an account with USwipePlease provide me with the the signed agreement that shows that I was willing to allow you or anyone else to take a monthly fee's or any other funds out of my bank accountPlease explain why my electronic inquiry back in February was never addressedPlease explain why my letter from August that is attached, was never replied to! Regards, W [redacted]

uSwipe takes great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customer After reviewing your account, I do show that you requested a refund and that your account be closed in MarchI apologize that this request was not taken care of in a timely manner, which caused further billing to your accountWhile the $is a monthly fee associated with your account being open, uSwipe would like to offer a courtesy credit of $for the past 3-months, totaling $A check for this refund will be mailed to the address you provided in your inquiryIf you have any further questions regarding the status of your refund or your closure request, please feel free to reach out to our customer support at ###-###-####

Complaint: I am rejecting this response because: I would like to reinstate that when one of the sales person approached my dad at the convention she did not mention all this to him and even though it's all in the terms and conditions my dad does not understand English very well, she only mentioned to him it would be free as long as he didn't use it which is why he accepted it from the first placeRegardless the reason why I am not accepting this response is because this company is a complete liar because back in May when we discovered all of these charges we called uswipe & had spoken to one of the agents from uswipe regarding this matter and the agent clearly had told me to send their product back to them and they will mail a check to my father in about weeks of 99$(the total charge was 299$ that they took from us but they refused to refund the full amount back)We mailed the product waited several weeks after & never received a checkI called a few weeks after and they hung up on me, and that's when I called again about weeks ago and again one of the agents named " [redacted] " said she will speak to Jarod once he comes back from out of town to send the check outJarrod, who claims he owns half the company said he does not see anything in the records showing that I spoke to an agent back in MayThis is a complete lie because one if I didn't speak to anyone back in May how would I have known that I needed to send the product back to them and what address to send it to, jarrod even said that they received the product back in JuneSo it doesn't make sense that I would send the product out to them randomly if I hadn't spoken to an agent and they advised me of the steps I need to take to get a refund backSecondly, if the agent didn't notate the account that is not our faultThey need to check their call records in May and listen to the conversation I had with the first agentI am extremely frustrated because uswipe kept us waiting so long for this check to be sent out to us and after all this wait and phone calls [redacted] says we don't see anything on the account and we are not refunding you anything then hangs up on me Regards, [redacted]

uSwipe takes great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customer Taking the above into consideration, this merchant does not have a relationship with uSwipe, Inc located at Grande Vista DrNewbury Park, CA This merchant does have a relationship with First Data Canada and has been instructed to contact them regarding any type of disputeuSwipe does not have any record of this merchant, therefore we cannot provide the requested assistanceAll merchants that are or were at one time associated with uSwipe Canada can only be serviced through First Data CanadaRegardless, it is always the merchants responsibility to review their merchant processing agreement as well as keep record of and review the statements that they receive

Complaint: I am rejecting this response because: Clearly I did not have the ability to process any transactions as this company claims that I did I had absolutely no information about processing through the company and had no record of an account being opened I did not have a merchant number or account number I never received any communication from this company by mail or e-mail as they claim I did Since no written communication was ever received it was my understanding that an account had not been opened and did not exist.' Even after sending the e-mail to the address I was told to over the phone, I did not receive any communication of any kind from the company to confirm that they had ever received it The only written communication besides statements from this company that I received, came only after Revdex.com became involved Then the e-mail they sent me stated the account was closed and that if I didn't return the equipment to them I would be charged additional fees! I clearly do not have any equipment from this companyClearly they have terrible customer service ( as it's non-existent), and they are a fraudulent company taking advantage of small business owners and sucking us dry on a monthly basis I am continuing to demand the return of my hard earned money that USwipe had no right to take This company sure came up with a good name for themselves as they swipe the merchants money from their bank accounts without consent and refuse to issue refunds when they have taken the money that doesn't belong to themI will not rest on this matter until all of my money has been returned to me Regards, S [redacted]

uSwipe takes great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customer The fee you incurred was not an “inactivity” fee as stated in your complaintThis fee was charged due to your failure to validate your PCI-DSS compliance, as required by your merchant agreementAny business with an open merchant account is required to attest to PCI-DSS compliance on an annual basisThe due date varies depending on when you opened your Merchant Account In preparation for your due date, we send courtesy notifications via standard mail and email, to advise you of the approaching deadlineFailure to complete your Self Assessment Questionnaire by the due date resulted in a non-validation feeAn open Merchant Account will continue to receive the non-validation fee on a monthly basis until the compliance is completedWhen you certify your compliance with PCI-DSS, you demonstrate your commitment to Data Security, in addition to reducing your exposure to fraud and the costs associated with it Per your Program Guide and our Terms and Conditions, any fees you incur from your Merchant Account can be debited from the checking account provided to us when your uSwipe account was opened, including non-validation feesEven if you never processed a transaction through uSwipe, by having an open Merchant Account you have the ability to process a transaction and are obligated (per your agreement) to comply with all mandates set by the processing bankThis includes completing your PCI Compliance requirementsWhile you may not have been actively using your account, the fact remains that you still had an open Merchant Account with uSwipe as you did not notify us of your intent to close your account Unfortunately, we are unable to offer any reimbursement of the non-validation fees that you received as these were charged in accordance with the Merchant Agreement, Program Guide and Terms & Conditions that you agreed to when opening your account

uSwipe takes great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customer When we receive notification to update a bank account, we request that the account owner leave the original bank account open until the bank account change has been completed (which may take 3-business days)Your bank account was closed before we were able to make the necessary changes to your account, causing your deposits to be rejected by your original bank and stored in a ‘reject account’ by our processing bankWhen this occurs, it takes additional time to receive the funds back from your original bank account, clear the flags in the account and change the necessary deposit indicators back to their original stateWe are working with the processing bank to have the rejection flags cleared and your funds releasedThis case has been escalated to management at the processing bank and we anticipate this being completed within 2-business days

uSwipe takes great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchants, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customer When you opened your account, the pricing program you selected included a qualified rate of 1.69%The way credit card processing service work is that there is a qualified rate that applies to most transactions (regular debit and credit cards); however there are also mid- and non-qualified rates that vary depending on the method you used to enter a transaction (i.ekey-entering instead of swiping the card) and the type of card it is (i.ebusiness, government or special rewards-type credit cards) There are multiple ways that you could have contacted our uSwipe office to discuss rates In fact, the notes in First Data Merchant Services database reflect that they provided you with our contact information so you could reach us directly; however we have no record of you contacting the uSwipe office for assistance in understanding your bill or how the charges workAdditionally, the charges that you began incurring could surely have been resolved by the First Data customer service helpdesk as they address billing inquiries on a daily basis When you had your bank begin rejecting the debits to your bank account, this put your account into collectionsYour account was closed on June 7, by First Data Merchant Service due to your collections balance with themAt this point, any collections balances need to be addressed and resolved with the First Data Merchant Services collection department at ###-###-#### as we are a sales entity for First Data, we do not have access to resolve collection balances

uSwipe takes great pride in conducting business with the
highest level of service and supportWe have and continue to develop long
lasting relationships with our merchant, affiliates, and business partners; we
regret any time we receive a response from an unsatisfied
customer
The fee you incurred was not a monthly fee for having an
accountThis fee was charged due to your failure to validate your PCI-DSS
compliance, as required by your merchant agreementAny business with an open
merchant account is required to attest to PCI-DSS compliance on an annual
basisThe due date varies depending on when you opened your Merchant Account
In preparation for your due date, we send courtesy notifications via standard
mail and email, to advise you of the approaching deadlineFailure to complete
your Self Assessment Questionnaire by the due date resulted in a non-validation
feeAn open Merchant Account will continue to receive the non-validation fee
on a monthly basis until the compliance is completedWhen you certify your
compliance with PCI-DSS, you demonstrate your commitment to Data Security, in
addition to reducing your exposure to fraud and the costs associated with it
Per your Program Guide and our Terms and Conditions, any
fees you incur from your Merchant Account can be debited from the checking
account provided to us when your uSwipe account was opened, including
non-validation feesEven if you never processed a transaction through uSwipe,
by having an open Merchant Account you have the ability to process a
transaction and are obligated (per your agreement) to comply with all mandates
set by the processing bankThis includes completing your PCI Compliance
requirements
Per our records, we had spoke with you on several occasions
by phone reminding you that your compliance needed to be completed by the 25th
of February and it was notYou were also provided the direct number to our
office so that you could call in and check to make sure that your compliance
was completed and you did notAny fees incurred prior to validation are
non-refundableOur systems show no record of a refund being approved on your
account as the fees that were charged were validAdditionally, your account is
still open and will not be closed until we receive the equipmentAccording to
our records, you were sent a return label to send back the equipment on March
4,
In regards to you not signing the application; we would not
have sent you a credit card processing device without your signatureYou
accepted the device and used it to process transactionsIf you had not signed
an application for this service then that should have been a concern brought to
our attention immediatelyNot after three months of using the service
Referencing the fees that you are requesting to be refunded,
you were only actually charged the $PCI non-validation fee in the month
of MarchIn the months of December-February, you were billed for processing
fees from the transactions you ran, your monthly statement fee of $9.95, an
annual fee of $in January and a monthly minimum of $in the months
you did not process any transactionsAll of these fees were agreed upon the
signing of your merchant application and are non-refundable

uSwipe takes great pride in conducting business with the
highest level of service and supportWe have and continue to develop long
lasting relationships with our merchant, affiliates, and business partners; we
regret any time we receive a response from an unsatisfied
customer
We attempted to contact you on nearly a weekly basis to
verify your shipping address and the equipment that you would like to receiveEach
time, one of our technicians would leave a voicemail requesting you to call us
back regarding the deployment of your equipment
The fee you incurred, however, is completely unrelated to
the deployment of your equipmentThis fee was charged due to your failure to
validate your PCI-DSS compliance, as required by your merchant agreementAny
business with an open merchant account is required to attest to PCI-DSS
compliance on an annual basisThe due date varies depending on when you opened
your Merchant AccountIn preparation for your due date, we send courtesy
notifications via standard mail and email, to advise you of the approaching
deadlineFailure to complete your Self Assessment Questionnaire by the due
date resulted in a non-validation feeAn open Merchant Account will continue
to receive the non-validation fee on a monthly basis until the compliance is
completedWhen you certify your compliance with PCI-DSS, you demonstrate your
commitment to Data Security, in addition to reducing your exposure to fraud and
the costs associated with it
Per your Program Guide and our Terms and Conditions, any
fees you incur from your Merchant Account can be debited from the checking
account provided to us when your uSwipe account was opened, including
non-validation feesEven if you never processed a transaction through uSwipe,
by having an open Merchant Account you have the ability to process a
transaction and are obligated (per your agreement) to comply with all mandates
set by the processing bankThis includes completing your PCI Compliance
requirements
The first communication we received from you was on
September 14th at which point you were advised to send your account
cancellation request to the email address providedThe emailed request was
received on September 18th and your account was promptly closed on September 22nd
Unfortunately, you do not qualify for a refund as the fee(s) you incurred were
not charged in error

We apologize for any miscommunication the merchant may be experiencingHowever, there are numerous ways to contact our organizationOur primary business information is listed in various areas including the Revdex.com record in which this merchant accessed to submit this complaintIn addition, the
monthly statements that are mailed to the merchant contain our contact information as wellUpon calling our corporate office, there is an option to speak to hour support in the event a call is received after hoursWe can also be reached via various social media platformsuSwipe, Inc has been diligently attempting to reach this merchant over the course of the last nine monthsThere are documented email correspondence as well as outbound telephone calls to the merchant that have gone unansweredIn order to terminate your account, a merchant is required to return the equipment provided to themPlease contact our office at ###-###-#### or [email protected] so we may provide return instructions and a prepaid label so you may return your equipmentIn addition to returning your equipment, we require a written request by the principal signer of an account to terminate itAgain, we apologize for any discouragement or miscommunication and look forward to diligently resolving your matter

Complaint:
I am rejecting this response because:
This last response from Uswipe is precisely why I moved on to another CC processor. AGAIN Uswipe fails to address the previous contract that I have mentioned in every response and every phone call to Uswipe (and now with the Revdex.com). They now call me a liar and claim there is no proof that I ever called about the OVERCHARGES. Uswipe PLEASE provide for all of us the previous contract for MILLENNIUM ENTERPRISES (I can and will if asked) Then please explain after months of my reliance on you to DO what you SAID you would DO and provide me with the SAME pricing structure as the MILLENNIUM ENTERPRISES contract, WHY you defame and slander me in your handling of this matter. I acted in good faith and believed this company when they claimed they would fix the problem. I was never instructed to file a written complaint about the charges. I was simply told they would fix the problem. NOW after months they CHANGE their storyThey claim all of my calls were “not documented and are therefore are speculation and hearsay”. How convenient!! This is not true. I can if needed supply all documented dates of the calls made to customer service to resolve this pricing problem. I can also supply ALL of the previous bills(from 7/2014-10/2015) to MILLENNIUM ENTERPRISES. AGAIN I continued to use Uswipe in good faith believing they would follow through with the promises made to me by their customer service departmentObviously the way Uswipe handles customer complaints of “overcharging” is first to ignore and deny the problem (while enriching their pockets) then make promises to fix the problem (while enriching their pockets) Then finally SLANDER and ATTACK the client (while enriching their pockets). They now claim I am unable to understand the “complexities” of the rates charged by merchant processorsFunny how for the first year and half that I did business (with Uswipe)as Millennium Enterprises I was ABLE to understand and APPROVE of the charges from Uswipe I am now OUT over $and they now are attempting to justify their actions by claiming my numerous complaints are only a figment of my imagination. Uswipes claims of great pride in customer service is absolute NONSENCE. This company’s integrity represents an all-time LOW from my experience with customer serviceI would highly recommend to anyone considering doing business with this company DO NOT DO BUSINESS WITH USWIPE
Regards,
L*** ***

uSwipe takes great pride in conducting business with the
highest level of service and support. We have and continue to develop long
lasting relationships with our merchant, affiliates, and business partners; we
regret any time we receive a response from an unsatisfied...

customer.
The fee that was incurred was not a monthly fee for having
an account. This fee was charged due to your (father’s) failure to validate the
business’s PCI-DSS compliance, as required by the merchant agreement. Any
business with an open merchant account is required to attest to PCI-DSS
compliance on an annual basis, as mandated by the card associations and the PCI
Security Council. The due date varies depending on when you opened your
Merchant Account. In preparation for your due date, we send courtesy
notifications via standard mail and email, to advise you of the approaching
deadline. Failure to complete the Self Assessment Questionnaire by the due date
resulted in a non-validation fee. An open Merchant Account will continue to
receive the non-validation fee on a monthly basis until the compliance is
completed. When you certify your compliance with PCI-DSS, you demonstrate your
commitment to Data Security, in addition to reducing your exposure to fraud and
the costs associated with it.
Per your Program Guide and our Terms and Conditions, any
fees you incur from your Merchant Account can be debited from the checking
account provided to us when your uSwipe account was opened, including
non-validation fees. Even if you never processed a transaction through uSwipe,
by having an open Merchant Account you have the ability to process a transaction and are obligated (per your
agreement) to comply with all mandates set by the processing bank. This
includes completing your PCI Compliance requirements.
Requests for refunds are taking very seriously, however there
is no record of your refund request being approved for any amount while the
account was opened nor anytime thereafter. As the merchant service provider, we
in fact receive penalty fees for each merchant’s non-validation which is why we
are only able to offer refunds for non-validation fees when they are charged in
error. In this case, the fee was not charged in error because the compliance
simply was not done. The account has been closed as of May 25, 2015.

Complaint: 11474867
I am rejecting this response because: I initiated a contract with Uswipe US first then yes because I was Canadian they sent me to Uswipe Canada. After many emails of not hearing back from Uswipe I asked for it to be canceled.
You may feel its invalid but when a company (First Data) is charging you fees because of Uswipe not properly communicating with their client then I feel it is Uswipes job to see that they get their money back. Yes I filled out a contract for First Data given to me by Uswipe, not First Data. What kind of business doesn't convey that they sent the application away. Now two years later I am having fees taken from my account. That is not fair!
**When I filled a Revdex.com complaint I did say Uswipe and they sent me to US Uswipe. Not sure why, I thought they were the same company just different locations.
Regards,
[redacted]

uSwipe takes great pride in conducting business with the
highest level of service and support. We have and continue to develop long
lasting relationships with our merchant, affiliates, and business partners; we
regret any time we receive a response from an unsatisfied...

customer.
When we receive notification to update a bank account, we
request that the account owner leave the original bank account open until the
bank account change has been completed (which may take 3-7 business days). Your
bank account was closed before we were able to make the necessary changes to
your account, causing your deposits to be rejected by your original bank and
stored in a ‘reject account’ by our processing bank. When this occurs, it takes
additional time to receive the funds back from your original bank account, clear the flags in the account and change the necessary deposit indicators
back to their original state. We are
working with the processing bank to have the rejection flags cleared and your
funds released. This case has been escalated to management at the processing
bank and we anticipate this being completed within 2-5 business days.

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Description: CREDIT CARD PROCESSING SERVICE, CREDIT CARDS & PLANS - EQUIPMENT & SUPPLIES

Address: 3305 Grande Vista Dr, Newbury Park, California, United States, 91320

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