Utah Fence Warehouse

After I talked with [redacted] last she informed me she would call me the following week we have been patiently waiting for her to call us to finalize details of the installShe has not informed us of three posts being taken or cement being left on the job site we offered a service to haul away and dispose of existing wood fence for $I believe that is a fair value and was intended to offer her a service to help her remove of the wood it only covered the labor and disposal fees there was no monetary gain involved at that priceHomeowner took down their own fence when a homeowner does their own teardown it is up to the homeowner to fully remove any balls of concrete they leave in the ground that will be in the way installation when we showed up to the job site this was not done and we offered to do it as a convenience to the homeowner.We have adjusted the invoice accordingly and will remove any construction debris left by our company on the job site due to installation of the fence

We cannot and will not guarantee dates of installation we will do our best to make it by the initial scheduled dates in the event of adverse weather conditions it will change the schedule accordinglyWe did call the customer letting them know of the delay and did our best to to get the job done in a timely manner on this job we were days behind the initial scheduled date due to adverse weather conditions.The customers neighbor had agreed to split the shared cost of the fence between the neighbors when she came in she put $down (overpaying the shared fence line by $62.00) towards the fence line the following week she asked us to give her a quote as well for her remaining fence and we used the deposit to pay towards her total fence purchase as is our standard business practice we will not charge one customer more than another customer for the same fence line unless instructed to do so by the customer paying the additional amount (as this would be an unethical and immoral business practice).When the work was finished and the balance came due our customer asked over the phone that we look over her bill and that we had overcharged herWe looked it over notice a discrepancy on our part and readjusted the invoice accordingly when discussing the remaining $difference that she felt her neighbor should have paid over and above the half shared price for their line of fence she did not fully understand and I asked that if she still did not understand to come in to the office or call and I would discuss the difference.The following day the customer showed up at the office while I was on a phone call payed the remaining balance to the secretary at the front desk stated that she was unhappy about paying the amount but did not wait for me to finish the phone call I was on or call back to discuss the difference.I believe what she feels our company should do is take care of the $owed towards her and her neighbors fence then invoice her neighbor for the $difference in essence her neighbor would be paying more than the agreed upon split price.Instead we will refund her the $and write it off as a loss in order to keep our customers happy I just wish she had waited to talk to me on the day she came in or called and this could have been avoided

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Tricia B***