Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I wholeheartedly reject [redacted] ***'s response Immediately, he begins by being defensive and accusatory, and ends by poking fun at the situation I WAS his customer, I made a purchase and received an unsatisfactory product Is it my fault? I, as his former customer, apparently have no recourse when a product he offers for sale is just plain awful I had purchased two (2) large liter bottles of [redacted] Coconut Rum (which was a favorite of mine) I am not a heavy drinker and like to keep some liquor on hand at all times, without having to make multiple trips to the liquor store (hence the large purchase) If [redacted] checks his records, he will see that I WAS a consistent and regular customer, who made pretty much the same purchases, time and time again I was at his mercy I made a purchase from his establishment and the result was unsatisfactory What am I supposed to do, eat the loss, and he gain? I am not concerned with his explanation of "a lot of people trying to get over on us." I bought what was represented as [redacted] Coconut Rum and was hugely disappointed If I purchase spoiled milk from the supermarket, I bring it back Apparently, if I purchase apparent counterfeit alcohol from his liquor store, I eat the loss That's not right I would love to have this product tested to see what the heck is in the bottle that was sold to me (I still possess the virtually full bottle), but don't know how to go about that I am worried about what I'd consumed out of that bottle After I was told by [redacted] that there was nothing he could do for me, that I'd have to take up the issue with [redacted] , I did just that I immediately filed a complaint via e-mail with [redacted] , but, as of his writing, have heard no response I will NEVER patronize Utica Wines and Spirits/Liquors, ever again I will tell everyone I know about this incident and my concerns, as well as how I was treated upon complaining about the product [redacted] is welcome to "have what Hes Drinking." I doubt he'd do so, but he should have a taste of what his establishment sold to me I will try my best to have this establishment investigated by the proper authorities The thought of consuming possibly adulterated product is DISGUSTING and SICKENING! And, unfortunately, I will not purchase [redacted] Coconut from any establishment, because this incident has soured me to the product The sickening taste of the liquid that remains in the bottle that I'd purchased from Utica Wines and Liquors/Spirits sticks forever in my brain and is associated with that brand In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I wholeheartedly reject [redacted] ***'s response Immediately, he begins by being defensive and accusatory, and ends by poking fun at the situation I WAS his customer, I made a purchase and received an unsatisfactory product Is it my fault? I, as his former customer, apparently have no recourse when a product he offers for sale is just plain awful I had purchased two (2) large liter bottles of [redacted] Coconut Rum (which was a favorite of mine) I am not a heavy drinker and like to keep some liquor on hand at all times, without having to make multiple trips to the liquor store (hence the large purchase) If [redacted] checks his records, he will see that I WAS a consistent and regular customer, who made pretty much the same purchases, time and time again I was at his mercy I made a purchase from his establishment and the result was unsatisfactory What am I supposed to do, eat the loss, and he gain? I am not concerned with his explanation of "a lot of people trying to get over on us." I bought what was represented as [redacted] Coconut Rum and was hugely disappointed If I purchase spoiled milk from the supermarket, I bring it back Apparently, if I purchase apparent counterfeit alcohol from his liquor store, I eat the loss That's not right I would love to have this product tested to see what the heck is in the bottle that was sold to me (I still possess the virtually full bottle), but don't know how to go about that I am worried about what I'd consumed out of that bottle After I was told by [redacted] that there was nothing he could do for me, that I'd have to take up the issue with [redacted] , I did just that I immediately filed a complaint via e-mail with [redacted] , but, as of his writing, have heard no response I will NEVER patronize Utica Wines and Spirits/Liquors, ever again I will tell everyone I know about this incident and my concerns, as well as how I was treated upon complaining about the product [redacted] is welcome to "have what Hes Drinking." I doubt he'd do so, but he should have a taste of what his establishment sold to me I will try my best to have this establishment investigated by the proper authorities The thought of consuming possibly adulterated product is DISGUSTING and SICKENING! And, unfortunately, I will not purchase [redacted] Coconut from any establishment, because this incident has soured me to the product The sickening taste of the liquid that remains in the bottle that I'd purchased from Utica Wines and Liquors/Spirits sticks forever in my brain and is associated with that brand In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***