Utility Billing West, L.L.C.

Complaint: ***
I am rejecting this response because: This information was previously provided and deemed incompleteIt did not address my actual request, which was for a printout of how the amounts on my utility bill would be arrived atThis would look something like: X amount billed / Y # of units on "master meter" = Z share for each unitI cannot determine if my utility charges are appropriate if I do not have sufficient information on how the number was reachedProviding a copy of my lease language and a general formula absent actual numbers from a specified date range does not give me the information I need for my records or to confirm or dispute charges. UB West certainly has data applicable to this requestHow else do they arrive at the numbers they provide their customers? If I cannot see a breakdown of the charges, how am I to know the charges are correct? Hiding this information seems incredibly suspect to me, especially when the amounts on my utility bill do not match the amounts on record with the city of Sacramento (the amounts the city shows as being billed to our unit). I will need more information from UB West for both the month of 12/and of course for 1/and any other month for which I am being billed for utilities, as I must be able to confirm that the charges are correct
Sincerely,
*** ***

Hello [redacted], We have been asked to reach out to you via email regarding the utility bill you received this month at Woodbridge Duplexes.  Thank you for supplying the information from the City of Sacramento.  We have some information we believe will be helpful.  As the lease...

states this communities utility costs are billed per an allocation method to each resident, this is not a sub-metered community.  The lease covers the Utilities portion on page. 7  V.  All of the items are billed based off option B) using the allocation methods listed below:      V. UTILITIES. RESIDENT shall pay all utilities including water, sewer, storm water, trash, gas and electric, and all service charges, deposits, taxes, fees and costsrelated to the provision and billing of these utility services to RESIDENT and the Premises (collectively referred to as “Utility Services”) for the full period of timethat RESIDENT is living in, occupying, in possession of, or responsible for payment of rent or utility charges for the Premises. When the Agreement terminates,RESIDENT will be responsible for all Utility Services charges for the period of time up until LANDLORD regains possession of the Premises. A. UTILITIES BILLED DIRECTLY TO RESIDENT BY LOCAL UTILITY: Gas and electric utility services are individually metered for the Premises and RESIDENT shallcontact the local utility company directly to arrange and pay for gas and electric service. RESIDENT will incur a $25 administrative charge per billing cycle ifany utility services are not transferred into RESIDENT’s name by the date of move-in, in addition to any gas and electric consumption billed to LANDLORDfor the Premises.B. UTILITIES BILLED DIRECTLY BY THE LANDLORD OR THE LANDLORD’S UTILITY BILLING COMPANY: RESIDENT shall reimburse LANDLORD for the followingUtility Services. The Utility Services shall be billed by the LANDLORD or the LANDLORD’s utility billing company directly to RESIDENT based on either a submeterapplication or an allocation formula as generally described below. 1) Sewer service. All sewer related charges assessed to the LANDLORD may be used to calculate the amount charged to RESIDENT. These may include,but not be limited to, sewer related charges contained on tax bills, and all charges contained on the utility bills received from the local sewerproviders.A) Individual Meter: At communities that are separately metered for water consumption, each unit is charged for sewer usage at the rate chargedby the utility provider when these amounts are based on the amount of water consumption.B) Master Meter: At communities that are master-metered for water, consumption-based sewer charges are allocated among the units based onthe number of authorized occupants per unit after deducting the portion reasonably attributed by LANDLORD to the common area, if any(which deduction amount may be revised from time to time in LANDLORD’s reasonable discretion).-          Per Unit -Each unit is billed equally regardless of number of occupants or square feet, this item does pro rate based on move in date. 2) Trash collection.A) Flat Rate: Communities charged a per unit flat rate for trash service will be passed on to RESIDENT.B) Master Billing: Communities charged a flat rate for the entire community will be divided equally among the number of units.-          Per Unit -Each unit is billed equally regardless of number of occupants or square feet, this item does pro rate based on move in date. 3) Water. Per-unit fixed charges billed to LANDLORD by the utility provider are charged to each unit. Other flat-rate charges, if any, billed to LANDLORDby the utility provider are divided equally among the units. RESIDENT additionally must pay usage charges at the rate charged by the utility provider.A) Individual Meter: Premises that are separately metered for water consumption will be billed by consumption.B) Master Meter: At communities that are master-metered for water, water charges are allocated among the units based on the number ofauthorized occupants per unit after deducting the portion reasonably attributed by LANDLORD to the common area, if any (which deductionamount may be revised from time to time in LANDLORD’s reasonable discretion).-          Per Occupant 60/30 – A similar billing to Per Occupant but it takes a ratio of the occupants into account.  The first occupant in any unit equals 1 occupant; the 2nd occupant in any unit counts as 0.60 of an occupant; any unit with a 3rd occupant or more, each occupant will count as 0.30 of an occupant.o    1 Occ = 1 Occ   -  2 Occs = 1.60 Occs  -  3 Occs = 1.90 Occs  -  4 Occs = 2.20 Occs  -  5 Occs = 2.50 Occs  -  6 Occs = 2.80 Occs  -  7 Occs = 3.10 Occs We understand you may be concerned of the fluctuation of utilities as well so we have provided a 12 month average of the trending cost for 3 occupants at this particular community. 12 Month Trend - 3 Occupants1/1/20162/1/20163/1/20164/1/20165/1/20166/1/20167/1/20168/1/20169/1/201...⇄ Average$137.76$164.23$150.06$141.88$139.28$149.29$134.99$129.67$131.12$135.22$13...⇄ goal is to always convey that conservation is key to keeping cost low at a community that shares the cost of utilities.  We have provided some conservations tips below that we have found helpful.  Energy Conservation -Ratio Utility Billing Systems (RUBS) are setup in an effort to promote energy conservation at any given community.  If each resident helps in the sites conservation goals, the savings will be directly reflected in the cost billed each month to the residents. Water and Sewer Conservation:Household water conservation not only saves water, it also saves energy needed to heat water and to run appliances. Any conservations efforts you make to save water resources will help to protect the environment.Dishwasher: Most dishwashers use about 12 gallons per wash. Avoid running the dishwasher if it is not fully loaded.  Avoid washing dishes with the water running. Fill one sink with washing water and use the other sink for rinsing.Toilet:Some toilets use on average 7 gallons per flush. There are two ways to reduce water usage:Avoid flushing tissue, instead try to always throw them in a waste basket.Reduce the water consumption per flush with a low flow toilet; most toilets use more water than necessary.  Also report any leaky toilets immediately to stop continuously running water. Check the toilet for hidden leaks. Leaks can occur when parts are old or when the toilet is out of adjustment. You may check for hidden leaks by adding food coloring to the tank. If, without flushing, the color begins to appear in the bowl, you have a leak that should be repaired.Showers/Baths:Most showers use between 2.5 to 10 gallons of water per minute.  A partially filled tub uses far less water than a long shower, while a short shower uses less than a full tub.  Install water-saving shower heads or flow restrictions.Shaving/Brushing Teeth:Water taps run at about 5 gallons per minute. Do not leave the water running during activities such as shaving and brushing teeth.Laundry:Most washing machines use 40 or more gallons of water per load, whether it’s a full or small load. Wash in full loads only, or change the setting of your machine for half loads if possible. If you are planning to buy a new machine, make sure you buy the one that saves energy and water. Please feel free to reach back out to us if you have any further questions or concerns.  I have also copied Trent our President of Operations on this email.  Thank you,  Melissa S[redacted]Trent H[redacted]Senior Account Executive  President of Operations801-676-1647Phone801-676-1656Phone888-676-1566Toll Free801-676-1656Fax801-318-8944Cell888-676-1566Toll Free801-951-5215Fax800-317-2497Toll Free Fax