Utility Expense Reduction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I was never offered a chance to listen to it, they just told me they had the recordingI want to see the signature that signed us up for this program In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I would like to see the signature on this contract and to know what phone number you supposedly called to activate this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This reply is in regards to the complaint that was filed by *** ** ***In her complaint *** *** states that her account was switched back to Utility Expense Reduction without her permissionAfter further investigation and speaking with
*** ***, Utility Expense Reduction records show that *** *** enrolled with Utility Expense Reduction November *** There is no record of the customer calling in to cancel her account with UERHowever *** *** did place a request with a new company to supply her electric and gas serviceThe new supplier never processed the order, and because of this there were no changes made to *** ***'s utility account*** *** understands that this was a mistake made by her new supplier and will withdraw the complaint filed against Utility Expense ReductionUtility Expense Reduction has returned the customer to the local utility

The UER Quality Control Review has determined that the Customer was properly enrolled with UER This reply is in regards to the compliant that was filed by *** *** ***
rgb(255, 255, 225);"> on August *** In her complaint *** *** states that Utility Expense Reduction enrolled her account without her authorizationAfter investigation Utility Expense Reduction finds that *** ***’s account was enrolled by her husband *** *** via Door Door marketing on April *** Utility Expense Reduction’s representatives came to *** ***’s home wearing Utility Expense Reduction hats, lanyards, badgesThey were also carrying Utility Expense Reduction folders with all compliant documents (contracts & consumer bill of rights)*** *** not only signed a compliant contract, but he also completed a verified TPV where he stated that he understands Utility Expense Reduction is not his local utility, and he agreed to all terms and conditions of the variable rate programUtility Expense Reduction also completed a welcome call to *** *** on April *** at 2:pm to confirm the enrollmentUtility Expense Reduction has returned her to the utility on August *** and advised of the timeframe of that removalUER will also as a courtesy refund the account if there is a difference in price with the utility until UER is removed from billing*** *** not only considers this matter resolved but also agrees that her account was not slammed by UER

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I would like to see the signature on this contract and to know what phone number you supposedly called to activate this.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,
 
[redacted] spoke to Kamari F[redacted] on 8-**-16 and 8-**-16. During that call Mr. F[redacted] asked if [redacted] would like to hear the TPV (Third Party Verification) that was used to confirm the enrollment with her husband [redacted]. [redacted] declined to listen to the TPV.
 
[redacted] was offered a one time credit for 79.17 which she accepted and considered this matter closed when asked by Mr. F[redacted] if UER had satisfied her concerns.
 
To listen to the TPV please call Mr. F[redacted] at ###-###-####.
 
Best Regards,
UER

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I was never offered a chance to listen to it, they just told me they had the recording. I want to see the signature that signed us up for this program.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Recently enrolled on a fixed rate and my bill has went down dramatically. I am definitely seeing savings.

My mother in law enrolled in a 24 month fixed rate and has been very happy with the pricing they gave her, she said her bill went down considerably. Prior to being in with them she was with another ESCO and was paying a higher rate.

Lowered my bill with the fixed rate. The customer service supervisor was really nice.

The company is too expensive .They claim to reduce your energy bill with renewable energy but yet charge you a high price than what national grid charges. You call them several times to speak to a representative, they just keep on bring up excuses as to why they cannot connect you to the reps. Regardless I will find a way to drop you permanently .

Review: This company has been spam calling me at my work phone number. I have asked them several times to take me off their list because I am not interested in their services. They call me anywhere from 3-5 times a day everyday. I am very upset that they do not honor my wishes.Desired Settlement: Take my number off their list. It is ###-###-####

Business

Response:

We will in accordance with [redacted] direction, place the number on our internal DNC listing.

Review: The company I am complaining about is an energy supplier. I switched to a new energy supply company last year and several months after doing so they switched me back to their company without my consent paying a higher rate than what I was paying with the other company. I called [redacted] and [redacted] to make sure they were aware that I did not approve this change but the aforementioned companies processed the application anyway. Last week I received 2 letters from Utility Expense Reduction informing me once again that I will be switched back to them without my knowledge. I have called them to make them aware that I will be filing this complaint with the Revdex.com. I would like this agency to investigate the illegal practices conducted by the aforementioned utility company. I have never signed any documentation authorizing them supply my energy. My assumption is that someone stole my energy and gas bills from my mailbox and keep enrolling me without my knowledge and consent.Desired Settlement: I would like the energy company I am filing this complaint against to refund me the difference of the price I was paying before they switch me back to their company and what I was paying before. They are ripping me off charging me $13.98 when I was locked in with another company for $9.00 per kWh.

Business

Response:

This reply is in regards to the complaint that was filed by [redacted]. In her complaint [redacted] states that her account was switched back to Utility Expense Reduction without her permission. After further investigation and speaking with [redacted], Utility Expense Reduction records show that [redacted] enrolled with Utility Expense Reduction November [redacted] 2015. There is no record of the customer calling in to cancel her account with UER. However [redacted] did place a request with a new company to supply her electric and gas service. The new supplier never processed the order, and because of this there were no changes made to [redacted]'s utility account. [redacted] understands that this was a mistake made by her new supplier and will withdraw the complaint filed against Utility Expense Reduction. Utility Expense Reduction has returned the customer to the local utility.