Utility Fleet Sales

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] is implying that because of the amount deducted from the purchase price that we MUST have been informed of the deteriorated condition of the truck, we were NOTThis is the reason I requested the truck be picked up & our money refunded upon my first visual evaluation of the truck 11/5/since their transport delivery vehicle was returning past usIt also apparent UFS intends to drag this out by reiterating the same information & disputing the fact that we were told AFTER receipt of the truck that “pictures posted on their site are not always of the truck you are purchasing”This is undeniably by proof of the pictures I sent in my last responseI do not have a department to deal with this back & forth delay of processI responded to every line item with documented proof that UFS sold this vehicle claiming that “Every Truck, Every Time is 100% Ready to Work, Guaranteed!” (no [redacted] or disclaimers) and boasts a point inspection that if performed would surely reveal ABS brake lines disconnected, clutch slipping, hydraulic problems etcimmediatelyThe facts are none of these “promised” Guarantees had been performed, NONEWe were sent a receipt of this promised inspection only to find it was NOT our truck, & no other document was sent to show that our truck had ANY type of inspectionUFS acknowledged the 10,additional miles & lowered the price $7,(cents per mile), we added 3,miles hoping to work out mechanical issues as we really need this additional truck, UFS wanted $17,for 3,miles of use ($cents per mile)Can this be considered fair & common policy? We needed this truck, Paid up front in Full relying on their Revdex.com rating & Promised Guarantees, what more assurance should we need? Respectfully, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted] is implying that because of the amount deducted from the purchase price that we MUST have been informed of the deteriorated condition of the truck, we were NOT. This is the reason I requested the truck be picked up & our money refunded upon my first visual evaluation of the truck 11/5/15 since their transport delivery vehicle was returning past us. It also apparent UFS intends to drag this out by reiterating the same information & disputing the fact that we were told AFTER receipt of the truck that “pictures posted on their site are not always of the truck you are purchasing”. This is undeniably false by proof of the pictures I sent in my last response. I do not have a department to deal with this back & forth delay of process. I responded to every line item with documented proof that UFS sold this vehicle claiming that “Every Truck, Every Time is 100% Ready to Work, Guaranteed!” (no * or disclaimers) and boasts a 310 point inspection that if performed would surely reveal ABS brake lines disconnected, clutch slipping, hydraulic problems etc. immediately. The facts are none of these “promised” Guarantees had been performed, NONE. We were sent a receipt of this promised inspection only to find it was NOT our truck, & no other document was sent to show that our truck had ANY type of inspection. UFS acknowledged the 10,000 additional miles & lowered the price $7,600 (76 cents per mile), we added 3,000 miles hoping to work out mechanical issues as we really need this additional truck, UFS wanted $17,000 for 3,000 miles of use ($5.66 cents per mile). Can this be considered fair & common policy? We needed this truck, Paid up front in Full relying on their Revdex.com rating & Promised Guarantees, what more assurance should we need? Respectfully, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I will attempt to respond in order to UFS accusations: My statement: “We were not told the truck was on lease as it was being advertised for sale” I did NOT say “this was realized after the truck was delivered” as stated by UFS, we found this out before the final transaction when UFS noted additional mileage & lowered the price. We were not informed that the truck was not in the condition still advertised on their site or the still posted pictures were not accurate. They would not supply the pictures they had posted as we requested 4/8/16, their pictures were taken down from the site before we received the truck. By chance I downloaded their site pic referred to later. 2a- UFS did pay for items found at our initial inspection. The multiple issues we’ve had since could not be found by inspection, only by failure. Also their “310 point inspection” did not reveal the obvious problems that were evident by our Crossroads initial inspection 11/23/15. (documents attached) 2b- We sent UFS the Hall’s Body Shop quote for paint, UFS was to send the check to Hall’s directly but never did, so no paint work was done. Paint is NOT the reason the truck had to be taken out of service. 2c- Larry & I were told by Brian during a conference call AFTER delivery of the truck that the pictures on the site are not always of the truck you are buying. No picture we viewed had the “stock photo” watermark UFS claims. The pictures attached show they are not the same truck. There is a black pocket directly behind the passenger door on UFS site pic. The other pic (truck delivered setting at our shop) has none. NOTE “stock photo” is not on the UFS web pic. 3a- We had not received all of the repair invoices at the time of their request on April 18, they are attached. The failures in the field far exceed these supplied service invoices, the mobile repair service costs, time, labor, return trips to finish jobs is the great expense and effects customer satisfaction. 4a- FALSE STATEMENT by UFS, refer to Crossroads initial inspection 11-23-15 states they repaired broken ABS wires & reconnected, this had to be done before their diagnostic tool would allow them to proceed. So how could UFS run diagnostics? The clutch was slipping & Crossroads adjusted the clutch out as UFS was notified by email 11/16/15 (doc attached), how was this missed by UFS? The hydraulic leaks could not be detected during initial inspection because the boom was not in use & the cover shroud hid the problems. We had Lawrence County Hydraulics fix the items as UFS told us they would not cover the issues because they had the boom & hydraulics serviced by Crane Sales10/28/15 & sent us a receipt of the work. After reviewing their receipt it was NOT our truck that was serviced (doc attached). So our truck had no boom or stabilizer inspection which has been the issues of failure. So what does this “310 point promised inspection” cover? They claim Boom, Body & Chassis. BOTTOM LINE is the UFS PROMISE, “Every Truck! Every Time! 100% READY TO WORK, GUARANTEED! This truck has been trouble from day 1, we have lost time & money, tried to resolve issues & ultimately had to take the truck out of service. I feel their “PROMISE” should be the only response necessary. Their $17.000 offer is offensive; the truck was not put in service for at least a month waiting on UFS, set for a week in a hydraulic shop waiting on parts, repair downtime on multiple occasions. How could my company benefit by going through all of this? We can’t afford the time to fight for what is right! That is ultimately why we had to seek help from Revdex.com. We have not been a Family owned business since 1938 by making fraudulent accusations or taking advantage anyone. Respectfully, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I will attempt to respond in order to UFS accusations: My statement: “We were not told the truck was on lease as it was being advertised for sale” I did NOT say “this was realized after the truck was delivered” as stated by UFS, we found this out before the final transaction when UFS noted additional mileage & lowered the price. We were not informed that the truck was not in the condition still advertised on their site or the still posted pictures were not accurate. They would not supply the pictures they had posted as we requested 4/8/16, their pictures were taken down from the site before we received the truck. By chance I downloaded their site pic referred to later. 2a- UFS did pay for items found at our initial inspection. The multiple issues we’ve had since could not be found by inspection, only by failure. Also their “310 point inspection” did not reveal the obvious problems that were evident by our Crossroads initial inspection 11/23/15. (documents attached) 2b- We sent UFS the Hall’s Body Shop quote for paint, UFS was to send the check to Hall’s directly but never did, so no paint work was done. Paint is NOT the reason the truck had to be taken out of service. 2c- Larry & I were told by Brian during a conference call AFTER delivery of the truck that the pictures on the site are not always of the truck you are buying. No picture we viewed had the “stock photo” watermark UFS claims. The pictures attached show they are not the same truck. There is a black pocket directly behind the passenger door on UFS site pic. The other pic (truck delivered setting at our shop) has none. NOTE “stock photo” is not on the UFS web pic. 3a- We had not received all of the repair invoices at the time of their request on April 18, they are attached. The failures in the field far exceed these supplied service invoices, the mobile repair service costs, time, labor, return trips to finish jobs is the great expense and effects customer satisfaction. 4a- FALSE STATEMENT by UFS, refer to Crossroads initial inspection 11-23-15 states they repaired broken ABS wires & reconnected, this had to be done before their diagnostic tool would allow them to proceed. So how could UFS run diagnostics? The clutch was slipping & Crossroads adjusted the clutch out as UFS was notified by email 11/16/15 (doc attached), how was this missed by UFS? The hydraulic leaks could not be detected during initial inspection because the boom was not in use & the cover shroud hid the problems. We had Lawrence County Hydraulics fix the items as UFS told us they would not cover the issues because they had the boom & hydraulics serviced by Crane Sales10/28/15 & sent us a receipt of the work. After reviewing their receipt it was NOT our truck that was serviced (doc attached). So our truck had no boom or stabilizer inspection which has been the issues of failure. So what does this “310 point promised inspection” cover? They claim Boom, Body & Chassis. BOTTOM LINE is the UFS PROMISE, “Every Truck! Every Time! 100% READY TO WORK, GUARANTEED! This truck has been trouble from day 1, we have lost time & money, tried to resolve issues & ultimately had to take the truck out of service. I feel their “PROMISE” should be the only response necessary. Their $17.000 offer is offensive; the truck was not put in service for at least a month waiting on UFS, set for a week in a hydraulic shop waiting on parts, repair downtime on multiple occasions. How could my company benefit by going through all of this? We can’t afford the time to fight for what is right! That is ultimately why we had to seek help from Revdex.com. We have not been a Family owned business since 1938 by making fraudulent accusations or taking advantage anyone. Respectfully, [redacted]
Revdex.comMESSAGE FROM BUSINESS:Below is the reply to the customers response June 13th, 2016 in regards to a customer complaintsubmitted to the Revdex.com about Utility Fleet Sales by [redacted](Complaint ID [redacted]).[redacted] did acknowledge that the truck purchased was disclosed during the sale as a rental unit and the price was reduced $7,600 as a result. In the reply [redacted] states he was only aware the mileage had increased but was unware of the condition of the truck. The mileage of the truck had only increased by approx. 10K miles, this alone would not constitute such a significant price reduction.2. [redacted] also claims the truck was not in the condition guaranteed.a.   When the truck was delivered to the customer it was taken to a local service facility in Redford, IN for inspection by [redacted]. During the inspection the service technician found a few small items he wanted to replace. Utility Fleet gladly covered the service bill of $748.81 to ensure the customer was satisfied with the truck purchase.i.   [redacted] acknowledged in the reply UFS paid for the repairs needed per the initial inspection (11/23/15) by Crossroads.b.   Customer also stated the paint did not look as good after rental as it did in the original pictures (11/23/15). In a good faith effort to keep our customer happy we asked for a paint quote from a local paint shop to repaint the truck to satisfy the customer, UFS did not receive a paint quote until February 18, 2016. When the paint quote was received 3 month later we advised the customer to have the work done and we would cover the expense. Pictures sent to UFS on April 8, 2016 show the truck still not painted.i.   [redacted] claims the truck has not been painted because it has been taken out of service. Pictures sent to UFS by [redacted] show the truck had approximately 3,000 additional miles since the sale, therefore the truck HAS BEEN IN SERVICE.c.    Additionally [redacted] claims in the complaint he was told “the pictures posted are not always the truck you will receive”. This statement is blatantly false, we strive to ensure accuracy of all of our sales information and pictures, if a stock pictures is listed as a placeholder on our websites it will be watermarked with “STOCK PHOTO” therefore our customers know the image is not the actual truck (this was not the case in this situation).i.   This statement is False-after speaking with the salesman he did not tell the customer the pictures posted on the websites are not always the truck they arepurchasing. This truck was purchased including delivery, if the customer would have chosen to inspect the truck and pick it up themselves UFS would have givenan additional $2,500 discount to cover the return trip.3.  [redacted] further claims the truck has failed multiple times with totally different issues.a.  During a phone conversation April 8, 216 [redacted] & [redacted] made this claim, again in good faith we asked to see service repair invoices to review the issues and I stated these trucks are extremely reliable units and uncommon to have issues. After this conversation [redacted] & [redacted] [redacted] were only able to locate one service invoice (invoice #[redacted]Crossroads Truck Equipment) dated 3/28/2016 that stated the issue was corrosion on a switch located on the rear of the truck. Corrosion is a common issue in northern states during the winter with salt being applied to roadways to eliminate snow and ice. (Crossroads repair invoice attached for Revdex.com review-total bill $141.55)i. [redacted] claims they had not received all of the invoices at this time. Duringthis phone call I specially asked for more details of the additional issues as these trucks are extremely reliable and uncommon to have problems. The only issue the customer had was the problem above with the corrosion. To date the customer has not provided these invoices to UFS, instead they chose to keep these invoices and push the matter to the Revdex.com in an effort to discredit UFS. The customer signed in the sales documents the truck was “AS-IS, WHERE, IS”, as a good faith effort UFS elected to pay the service invoice after the truck was delivered.[redacted]’s claims against UFS seem to be an erroneous, UFS has provided several solutions to satisfy the customer including paying service invoices, offering to cover the cost to have the truck repainted and even assisting with a service technician over the phone. UFS even offered to refund the balance of funds less the rental rate of the truck since the customer has actively been using the truck (proven by additional mileage). Utility Fleet has maintained an A+ rating with the Revdex.com and hope to continue this rating in the future.