Utility Management Solutions

Initial Business Response /* (1000, 5, 2016/01/19) */
We bill on an agreed amount by his Property Management and they have chosen to have their residents pay us directly rather than with their rentAll consumers have the ability to pay as much in advance as they wishIf this resident would like
to make a lump sum payment of $to cover an entire year, there is no penalty nor is there a fee as long as it is a personal check or money orderHe can also simply pay $per month via his bank's on-line bill pay service, which is to my knowledge usually freeHis bank will then send us a check in an envelope they provide, thereby avoiding any extra cost to the consumer to pay this billNo consumer is forced into paying excess feesAll the consumer has to do is call us and we will disclose all the payment options they have at their disposalAs a gesture of good faith, I have credited one of his late fees which will cover at least months of his billingPlease call us toll free at (877) 934-to obtain your account balance or discuss your payment options
Respectfully,
Mari **
Billing & Customer Service Manager
Utility Management Solutions
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
The customer indicated that he/she ACCEPTED the business response