Utility Smart tracks calls when customers that give us their account number and ask questionsUnfortunately we have no calls or inquires from this account at any time including July 18thHad the customer called and asked us to waive the late fee, as a one time courtesy we would have said yes because it is indeed the first time being late, however we have no call inquires for this accountAt this time, I have adjusted the account $as a one time courtesy for being lateWe will not be able to extend this courtesy in the future, but we are happy to do so for the first timeOur customer service has a button they can easily push to make this happen and they are always happy to do so when we canThank you!
Utility Smart tracks calls when customers that give us their account number and ask questions. Unfortunately we have no calls or inquires from this account at any time including July 18th. Had the customer called and asked us to waive the late fee, as a one time courtesy we would have said yes...
because it is indeed the first time being late, however we have no call inquires for this account. At this time, I have adjusted the account $15 as a one time courtesy for being late. We will not be able to extend this courtesy in the future, but we are happy to do so for the first time. Our customer service has a button they can easily push to make this happen and they are always happy to do so when we can. Thank you!
Utility Smart tracks calls when customers that give us their account number and ask questionsUnfortunately we have no calls or inquires from this account at any time including July 18thHad the customer called and asked us to waive the late fee, as a one time courtesy we would have said yes because it is indeed the first time being late, however we have no call inquires for this accountAt this time, I have adjusted the account $as a one time courtesy for being lateWe will not be able to extend this courtesy in the future, but we are happy to do so for the first timeOur customer service has a button they can easily push to make this happen and they are always happy to do so when we canThank you!
Utility Smart tracks calls when customers that give us their account number and ask questions. Unfortunately we have no calls or inquires from this account at any time including July 18th. Had the customer called and asked us to waive the late fee, as a one time courtesy we would have said yes...
because it is indeed the first time being late, however we have no call inquires for this account. At this time, I have adjusted the account $15 as a one time courtesy for being late. We will not be able to extend this courtesy in the future, but we are happy to do so for the first time. Our customer service has a button they can easily push to make this happen and they are always happy to do so when we can. Thank you!