Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The dealership made the $1400 tax mistake and it should be taken care of by the dealership. Further, their errors and oversight have cost me $2000-$2500 in lost income. Making one payment of $491 for the month of December is appreciated, but only a fraction of my losses. I have told the dealership that they should take care of at least a few payments to make this right for the enormous headache they have caused and the detriment to my income especially at Christmas time.Warmest Regards,
Remey Rozin
I have acknowledged that we made some mistakes that inconvenienced the customer. The $1400+ in taxes, while not known by us or even discovered for a while, are taxes because the customer lives in Chicago. We agreed to pay them as , maybe we should have known and because we put the customer out. When she still felt shorted, we offered to make a payment for her. That is all we are willing to do. We understand that we can't make her happy. We tried.
[redacted]
General Manager
We contacted the customer, picked his vehicle up and gave him a loaner car while we fixed his Jeep. We replaced the hinges that were bad and also completed a oil change for him. Cleaned car, filled with gas and taking back to him. Customer seems ok at this time. We had a miscommunication...
at the desk and this customer fell through the cracks. I have discussed the issue with my team and made some process changes to make sure this doesn't happen again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I had informed them that I had not driven the Jeep as I was now in possession of another vehicle to drive. When I went to drive the vehicle the roof began to leak from what I can only guess was stored water between the removeable tops. I have since turned the jeep problems over to my attorney they will direct me to the next step. Thank you.
Regards,
[redacted]
He is pretty much correct. We haven't been able to fix it yet. The tops are removable. They did not leak for his first two years of ownership. We have systematically replaced almost every seal. We can't see a gap where water can come in. We typically fix it and then water test it. I have water...
tested it myself three times. It does not always leak. It is not as if we haven't tried. We have provided [redacted] a car to use while we try. A couple of times after we pronounced the car fixed, it sat outside in a down pour and leaked again. So now after any attempt, we let it set outside, which takes time.
We even sent the Jeep to a body shop to exam in all the roof panels in case we were overlooking something, which we might be. Mr Dickson has lost faith in us which is understandable. He has asked for a new Jeep since we are having trouble fixing his. We are not willing to do that. I did suggest that he is free to take it somewhere else if he gets the impression we aren't trying or aren't motivated to fix it.
We did offer [redacted] a special deal on some requested modifications to his Jeep to make up for his inconvenience.
Mark P[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The dealership made the $1400 tax mistake and it should be taken care of by the dealership. Further, their errors and oversight have cost me $2000-$2500 in lost income. Making one payment of $491 for the month of December is appreciated, but only a fraction of my losses. I have told the dealership that they should take care of at least a few payments to make this right for the enormous headache they have caused and the detriment to my income especially at Christmas time.Warmest Regards,
Remey Rozin
I have acknowledged that we made some mistakes that inconvenienced the customer. The $1400+ in taxes, while not known by us or even discovered for a while, are taxes because the customer lives in Chicago. We agreed to pay them as , maybe we should have known and because we put the customer out. When she still felt shorted, we offered to make a payment for her. That is all we are willing to do. We understand that we can't make her happy. We tried.
[redacted]
General Manager
Kings CJD contacted customer and had them bring vehicle back into store. We found customers problem and repaired to his satisfaction.
We contacted the customer, picked his vehicle up and gave him a loaner car while we fixed his Jeep. We replaced the hinges that were bad and also completed a oil change for him. Cleaned car, filled with gas and taking back to him. Customer seems ok at this time. We had a miscommunication...
at the desk and this customer fell through the cracks. I have discussed the issue with my team and made some process changes to make sure this doesn't happen again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I had informed them that I had not driven the Jeep as I was now in possession of another vehicle to drive. When I went to drive the vehicle the roof began to leak from what I can only guess was stored water between the removeable tops. I have since turned the jeep problems over to my attorney they will direct me to the next step. Thank you.
Regards,
[redacted]
He is pretty much correct. We haven't been able to fix it yet. The tops are removable. They did not leak for his first two years of ownership. We have systematically replaced almost every seal. We can't see a gap where water can come in. We typically fix it and then water test it. I have water...
tested it myself three times. It does not always leak. It is not as if we haven't tried. We have provided [redacted] a car to use while we try. A couple of times after we pronounced the car fixed, it sat outside in a down pour and leaked again. So now after any attempt, we let it set outside, which takes time.
We even sent the Jeep to a body shop to exam in all the roof panels in case we were overlooking something, which we might be. Mr Dickson has lost faith in us which is understandable. He has asked for a new Jeep since we are having trouble fixing his. We are not willing to do that. I did suggest that he is free to take it somewhere else if he gets the impression we aren't trying or aren't motivated to fix it.
We did offer [redacted] a special deal on some requested modifications to his Jeep to make up for his inconvenience.
Mark P[redacted]