Please make note that the above referenced matter has been resolved directly with ourcustomerUtopia Management met with the customer via telephone conference and was ableto discuss both parties' position in the claimAfter the discussion, the property owner agreedthat the refund requested was not due himWe believe that all matters have been resolvedand a new plan of action has been established for the customerUtopia Management wouldlike to extend our sincerest apologies for the miscommunicationWe extend our gratitude toour customer, Mr***, and look forward to our continued relationship.Sincerely, [redacted] Utopia Management
This letter is in regard to the customer response to the above complaint IDWhile we understand and can appreciate the concerns of the customer, we unfortunately are standing by our positionSection 5d, Authority and Powers, of the Professional Management Agreement signed by Ms [redacted] states the following:“Owner authorizes and grants absolute discretion to Utopia, its affiliates, agents, successors, and assigns the exclusive right and authority, at Owner’s sole expense, to:Make or cause to be made repairs, improvements, alterations, and decorations to the Managed Property.; order materials, supplies, and services for the Managed Property; and pay from funds held on account for the Managed Property invoices and bills for such materials, supplies, and servicesOwner shall pay all expenses incurred by Utopia at the Managed Property immediately upon demand....”As stated in the initial response to this complaint, we do not believe that arefund is due for the services rendered as it was deemed that the corrected issues were a threat to the property and the safety of the tenantAdditionally, we have made adjustments to Ms [redacted] s account to reflect that she would like to be notified of maintenance requests as they arrive so that she may take an active role in maintaining the property (it is to be noted that this notation is simply a courtesy that we try to, but cannot always, accommodate)We again, extend our sincerest apologies for any confusion or inconvenience
The service is excellent with the agents working really hard to get viewingsThey were also very courteous, punctual and friendlyThey were happy to offer advice on all rental matters, returned calls promptly and kept me informed of every stage of the process
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is my response to theirs:I have attached filesOn the "owner packet" file, please see the dates that the charges took place on page and on the last page, please see "exceeds maintenance limit" under details On the "bill..." file, please see what ultimately was doneOn the "response..." file, please see details of why I'm not satisfiedThis is my rebuttal to utopia's response in which it's addressed to them.Thank you for your time Regards, [redacted] Your response unfortunately paints an erroneous picture of a property owner who seems to be withholding heat from his tenantsPlease allow me to elaborate on the situation so you can fully appreciate your company’s misconductI received notice of the heater repair request on 11/16/and I replied immediately on the same day only authorizing someone to go and inspect the matterI questioned why I was getting so many repair requests for the same issues such as the A/C & heater or garbage disposalI received a follemail on 11/18/stating that a vendor was sent out there and I will be contacted once they inspect the situationHowever, I never received any follow up after that correspondence until I received a charge for $on 12/23/for A/C and Heat repair and $for "Vendor service fee - markup of a/c and heat repair.” Perhaps a technical error could have explained the lack of communication so I requested that I be forwarded the email notifications of the repairs required with the estimated charges but your staff couldn’t generate it for meThis illustrated that you never even attempted to contact meIf I had been told that it would cost ~$to replace a thermostat and filter, I most definitely would have declined and found my own vendorSo why did I receive a bill more than a month after the initial request without further follow-up? Why is the bill over $for simply checking the possible issues and ultimately replacing a thermostat and a filter that can easily be purchased for $30- each? Most importantly, why wasn't I given the opportunity to approve or decline the work? Due to a history of suspicious charges, I emailed your staff on 10/28/stating that "from now on, please be advised that no work orders should be done without my approval, regardless of the dollar amount." Your staff acknowledged this request of mine but evidently didn’t think it was relevant as they decided that it was in my best interested to be oblivious of any maintenance work being done to my property and just approve all work orders regardless of the dollar amountIt’s quite convenient for you to hide behind your “Professional Management Agreeement” citing that you have the right and the power to “Make or cause to be made repairs, improvements, alterations, and decorations to the Managed Property.” However, this statement doesn’t mean your company has free reign to do whatever it wants without any repercussions Everyone has to be accountable for their own actions and in this case, I believe that you’re neglecting yoursYour staff stated, “no heat is considered an emergencyWe a required to either fix the existing equipment, supply a space heaters until replacement for each living space, or provide a hotel within hours.” This creates another issue because you had other optionsThe second option apparently worked well in the past since this wasn’t the first time the tenant reported a broken heaterOn 2/6/while the issue was being investigated, your staff offered the tenant space heaters until the matter was resolved but I was informed that they never even picked it upEvidently, this wasn’t as much of an emergency to the tenant as it was to your staff Regardless, your company still had options no matter how "limited" those choices wereInstead, your company decided to completely ignore my requests and disregard what has worked in the past such as offering the tenant space heaters and chose to not inform me approve work that was unauthorizedAdditionally, a frost advisory is between 33-36°FOn 11/16/when the tenant reported the most recent broken heater, the low was 59°F and on 2/6/when the tenant reported the initial broken heater, the low was 55°FIf on 2/6/14, the tenant never even picked up the space heaters when the temperatures were even lower than that of 11/16/15, why was this treated with such urgency as to ignore the tenant’s previous actions and disregard the owner's current request? Regarding the excessive cost, these are the exact words of different members of your staff.“I agree with your assessment on the charges imposed by the HVAC company and will be contacting the company to dispute the cost.” “I do also agree that $is a bit excessive for filters and a thermostatAs you know, [redacted] is doing her best to get the charge in a realistic amount with the vendor.”Now all of a sudden ~$seems appropriate to replace a thermostat and a filter? According to who? This is why maintenance limits existIt’s to protect clients from property management companies like yourself who blatantly over charge their clients for work they never approved or even been informed ofI waited almost days and it took me reaching out to of your employees (both former and current) just to merely get an initial responseNow it took almost days and a complaint to the Revdex.com in order to get another responseWhat's going on at your San Diego branch is appallingIt’s no coincidence that your Yelp reviews cite the same questionable activityTo state that your actions were in the best interest of the owner and renter as you may claim is completely invalidI believe that an investigation should be conducted at your facility in order to protect other property owners who may not be as proactiveYour company needs to reevaluate how it conducts its business.As I've stated before, I expect nothing less than a full refund of $and it should be rendered immediatelyThis was an unauthorized, unjustified, and fraudulent charge that was excessive and unrealisticIt's unlawful for your company to be entitled to the payment for work at your client's expense
Regarding the fumigation issue: If the HOA was the one that informed Utopia Management that the entire building was fumigated, then the dishonesty is actually coming from the HOA and not Utopia However, Utopia, if you are acting as the agent for the owner, the HOA needs to provide YOU with documentation supporting that claim that they did the fumigation With an infestation as bad as that was, there is no way an actual fumigation took place in the building Not only that unit has roaches – it is everywhere in the building For your company, I suggest you look into this If this is the only unit you are managing, maybe you need to ditch this HOA This is not good business and reflects poorly on Utopia If the fault lies with the HOA, you need to cover your business I went back and read over the agreement again and realized that I read Section incorrectly Both [redacted] and I were under the impression that pest control would plainly be our responsibility, however, upon reading the document again I did realize I was mistaken – I would only be responsible for pest control IF I caused it We certainly did not cause it, so it is an error of mine for not reporting it I sincerely apologize on that misunderstanding Regarding Revision of Itemization of Security Deposit: I have logged into the tenant portal and have seen that the make ready charge has been lowered to $vs$as [redacted] has stated in her response This is much more reasonable There is one thing in your response I do want to point out to you You say: “They broke the toilet paper holder off of the wall, and they left items in the unit that had to be removed The issue of the drawers being reinstalled is the responsibility of [redacted] and [redacted] After receiving possession of the property, I went to the unit to perform the inspectionUpon entering I found that almost all of the drawers in the kitchen and bathrooms had been removedI cannot speculate as to how the drawers could have been in that state since no one had access to the unit prior to my inspection--with the exception of [redacted] and [redacted] .” I really do not appreciate you pointing fingers at me and making me seem like I trashed this place That is inappropriate The toilet paper holder was not “broken off” the wall What actually happened is I had a custom toilet paper holder on the wall and we could not re-install the original as the holes from the screws were too big So yes, that had to be fixed I’m aware, but don’t sit there and say “I BROKE STUFF OFF THE WALL.” Again, I will say it one more time, I DO NOT KNOW what happened with the drawers Neither [redacted] nor I left the place that way [redacted] ’s last time in the place was August 30th to allow for donation items to be taken away I was out of there by August 12th You claim that you were the first one at the property, but the work order says that the maintenance was performed on September 6th and the photos of the drawers pulled out were from September 6th That seems to align really well with one of the vendors taking the drawers out Because we do not have evidence to support we did not do this, obviously I have to pay the price for someone else’s blunder and that is horrible I don’t have the money to be worrying about something that I didn’t do To me that is a defamation of character and bordering on slanderous But thank you, you’ve taught me what to do and what not to do for the future Now I know I should take pictures of EVERYTHING Right now as it stands, my security deposit is not being returned to me I paid $on Friday for the September rent since no tenant had moved in My deposit was automatically applied to October alreadyWhat I think is happening and if this is correct, here’s my final proposal: October Rent: If no one has taken the place by the end of October, I pay $per early termination agreement (ETA)November Rent: If no one has taken the place by the end of November, I pay $per ETAThe total of $($for make ready, $for cleaning + trash and $for carpet cleaning) should be taken out of my $deposit with the remaining $being returned to meIf this is agreed upon, we can close this complaintI have a lawyer who is following this case and is reviewing all of these documents The lawyer will be with me through all of this until my business dealings with Utopia have ended [redacted]
Hello,Utopia Management has confirmed that they will not charge me rent after 12/Therefore, I would like to retract / close my complaintIs this e-mail sufficient or is there another procedure I must follow?Many thanks, [redacted] ***
This is the worst property management company I've ever rented from They are terrible communicators, completely unresponsive to tenant requests, and continually break the law
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] is lying This response is full of lies.First off, the entire building was never fumigated I can grab statements from other tenants to prove this information We lived in disgusting conditions for the entire time we were there and I have forwarded that compliant to Health and Human Services Utopia provided us a moinspection form and actually told us to "hold on to it and we'll collect it later." This never occurred I do have it though with dates and initials on it.The maintenance requests that I put in WERE NEVER taken care of I requested the blinds be replaced They were notThe refrigerator WAS taken care of as [redacted] stated and SOME but NOT ALL of the broken switch plates were replaced No, we did not report any pest issues as we tried to put poison out ourselves and take care of it ourselves like it is stated in the contract However, we couldn't do this because I have not had the money to pay for pest control Nor would I have had the money to pay Utopia for bringing someone out So no, we lived in filth and just tried our best to vacate the place Finally we had the means to do so, so we vacated the place that is definitely a health violation and uninhabitable.Yes, I did opt for early termination and have explained to [redacted] that I will be paying her the first $for the month of September on Friday I will not be paying for October or November until the END of the month if there is no tenant still I am disputing the charges they want for "cleaning" and "repairs." The following items is what she wants me to pay for:-Removal of items left in the unit (this was some trash, but not actual big items)-Reinstall drawers pulled out (She continues to point fingers at [redacted] and I, stating we pulled all of the drawers out I have no idea how this occurred because we did not do that She did produce pictures of this for me - but I can't explain this because we simply did not do that -Remove hooks on wall in downstairs bedroom - Yes, this is my responsibility.-Reinstall shower head - We left the original shower head there [redacted] even confirmed, they installed the same shower head -Reinstall toilet paper holder - Yes, my responsibility.She is trying to charge me $for the above items + $for a "deep clean" + $for a carpet clean According to the CA.gov tenant rights document, it states that they should not be allowed to charge me for "wear and tear" items Even if they do, the document states that if they do charge, it should be reasonable [redacted] tells me they charge a flat rate of $56/hour of work for their maintenance According to this, for the $for "make ready" this would have taken them six hours to complete these simple tasks? Something doesn't add up thereI'm not disputing the charges for the months rent I do feel that Utopia is stepping on the tenant rights document I feel that they are overcharging me for these items It should not cost $or $total for cleaning and simple fixes That is a ridiculous amount of money I can understand it being a couple hundred dollars for these fixes, but not that much They are trying to get more money out of me than is due to them If it is necessary, I will provide you ALL of the paperwork, documentation and email correspondences [redacted] has said there will be an adjustment to the rate of $56/hour, but how much I don't know She has not provided me a new figure so I cannot determine whether I will agree with that number or not She said she would adjust it after I have paid the first installment of rent on Friday Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis is my response to theirs: I have attached filesOn the "owner packet" file, please see the dates that the charges took place on page and on the last page, please see "exceeds maintenance limit" under details On the "bill..." file, please see what ultimately was done On the "response..." file, please see details of why I'm not satisfiedThis is my rebuttal to utopia's response in which it's addressed to themThank you for your time Regards, [redacted] Your response unfortunately paints an erroneous picture of a property owner who seems to be withholding heat from his tenantsPlease allow me to elaborate on the situation so you can fully appreciate your company’s misconduct I received notice of the heater repair request on 11/16/and I replied immediately on the same day only authorizing someone to go and inspect the matterI questioned why I was getting so many repair requests for the same issues such as the A/C & heater or garbage disposalI received a follemail on 11/18/stating that a vendor was sent out there and I will be contacted once they inspect the situationHowever, I never received any follow up after that correspondence until I received a charge for $on 12/23/for A/C and Heat repair and $for "Vendor service fee - markup of a/c and heat repair.” Perhaps a technical error could have explained the lack of communication so I requested that I be forwarded the email notifications of the repairs required with the estimated charges but your staff couldn’t generate it for meThis illustrated that you never even attempted to contact meIf I had been told that it would cost ~$to replace a thermostat and filter, I most definitely would have declined and found my own vendor So why did I receive a bill more than a month after the initial request without further follow-up? Why is the bill over $for simply checking the possible issues and ultimately replacing a thermostat and a filter that can easily be purchased for $30- each? Most importantly, why wasn't I given the opportunity to approve or decline the work? Due to a history of suspicious charges, I emailed your staff on 10/28/stating that "from now on, please be advised that no work orders should be done without my approval, regardless of the dollar amount." Your staff acknowledged this request of mine but evidently didn’t think it was relevant as they decided that it was in my best interested to be oblivious of any maintenance work being done to my property and just approve all work orders regardless of the dollar amountIt’s quite convenient for you to hide behind your “Professional Management Agreeement” citing that you have the right and the power to “Make or cause to be made repairs, improvements, alterations, and decorations to the Managed Property.” However, this statement doesn’t mean your company has free reign to do whatever it wants without any repercussions Everyone has to be accountable for their own actions and in this case, I believe that you’re neglecting yours Your staff stated, “no heat is considered an emergencyWe a required to either fix the existing equipment, supply a space heaters until replacement for each living space, or provide a hotel within hours.” This creates another issue because you had other optionsThe second option apparently worked well in the past since this wasn’t the first time the tenant reported a broken heaterOn 2/6/while the issue was being investigated, your staff offered the tenant space heaters until the matter was resolved but I was informed that they never even picked it upEvidently, this wasn’t as much of an emergency to the tenant as it was to your staff Regardless, your company still had options no matter how "limited" those choices wereInstead, your company decided to completely ignore my requests and disregard what has worked in the past such as offering the tenant space heaters and chose to not inform me approve work that was unauthorizedAdditionally, a frost advisory is between 33-36°FOn 11/16/when the tenant reported the most recent broken heater, the low was 59°F and on 2/6/when the tenant reported the initial broken heater, the low was 55°FIf on 2/6/14, the tenant never even picked up the space heaters when the temperatures were even lower than that of 11/16/15, why was this treated with such urgency as to ignore the tenant’s previous actions and disregard the owner's current request? Regarding the excessive cost, these are the exact words of different members of your staff“I agree with your assessment on the charges imposed by the HVAC company and will be contacting the company to dispute the cost.” “I do also agree that $is a bit excessive for filters and a thermostatAs you know, [redacted] is doing her best to get the charge in a realistic amount with the vendor.” Now all of a sudden ~$seems appropriate to replace a thermostat and a filter? According to who? This is why maintenance limits existIt’s to protect clients from property management companies like yourself who blatantly over charge their clients for work they never approved or even been informed of I waited almost days and it took me reaching out to of your employees (both former and current) just to merely get an initial responseNow it took almost days and a complaint to the Revdex.com in order to get another responseWhat's going on at your San Diego branch is appallingIt’s no coincidence that your Yelp reviews cite the same questionable activityTo state that your actions were in the best interest of the owner and renter as you may claim is completely invalidI believe that an investigation should be conducted at your facility in order to protect other property owners who may not be as proactiveYour company needs to reevaluate how it conducts its businessAs I've stated before, I expect nothing less than a full refund of $and it should be rendered immediatelyThis was an unauthorized, unjustified, and fraudulent charge that was excessive and unrealisticIt's unlawful for your company to be entitled to the payment for work at your client's expense
Excellent contact, very good flow of information, friendly attitudeI would be glad to recommend Utopia Management Inc to anyone who wishes to either buy or rent or lease the property
[redacted] and [redacted] were tenants that moved into the property on 05/20/Prior to their move in, the HOA fumigated the entire buildingUtopia provided the tenants with a move in inspection report and instructed the tenants to take days and submit any additional findings that may not have been notedApproximately six days later we received maintenance requests for the refrigerator not working, requests for new blinds, and for broken switch coversThese items, were taken care of promptly, except for the blinds as they were found to be fully functionalAt no point during [redacted] and [redacted] 's tenancy did they report any pest issuesThe first time we were informed of pest problem was when a Utopia representative went to the property for the Pre-Move Out Inspection in August Coincidentally, the tenants cite that during the Pre-move out inspection, the Utopia representative "signed off" on the condition of the house On the contrary, as the document that [redacted] signed at the pre-move out inspection states, "The purpose of this inspection was to identify deficiencies in the Premises that need to be remedied by you in order to avoid certain deductions from your security deposit This Statement identifies items that need to be repaired or cleaned by you in order to avoid a deduction from your security deposit for those identified deficiencies You have an opportunity to remedy the identified deficiencies prior to the termination of your tenancy The items circled or listed in this section are items that you may be charged for after your move out Due to fact that your unit is currently occupied and/or furnished; it is difficult to determine which items that you may be charged for For this reason, this is not necessarily a complete list and there will likely be more items charged against your security deposit than are listed or circled here " The pre-move out inspection was never acknowledged as the final inspection The tenant opted to invoke their right to Early Termination (section of their rental agreement)As stated in this clause, the tenants are responsible for rent until a new tenant takes possession or for up to days after the date of terminationno later than days after their move out, utopia Management sent an Estimated Itemization of Security Deposit letter The estimated amounts included charges for turnover costs as well as the amounts for the full days of rent that they would be liable for per their rental agreementat the time the letter was issued, the unit was still vacant and efforts to place a new tenant were, and are still, in effectAs explained in multiple email correspondence among [redacted] , [redacted] , and I, these charges will be revised to reflect accurate accounting once a new tenant takes possession of the home they vacated, or at the end of the contractual period as outlined in their rental agreement; whichever comes first It is our position that the claims [redacted] and [redacted] are bringing forward are inaccurate If it is necessary, we can provide written or photo documentation for everything that is represented in this response Thank you, [redacted]
I felt very welcomed and very comfortable during the viewings as well as in the office due to [redacted] He was very professional, and provided me with all the required information and answered all my queries to the upmost standard Due to his sufficiency it enabled me to attain all the required information and documentationIn general He was welcoming, friendly and professional thus I am very pleased with the services provided
Working closely with myself, it was a very quick and easy transition between tenantsI was kept informed of every move, sometimes on a daily basisAn excellent jobWell done and thank you
[redacted] was very responsible in communicating with tenants and was an outstanding representative in getting things ready while I and my wife were busy taking care of other thingsOverall, I am extremely satisfied with Utopia Management and look forward to working with them for many years in the future
Utopia Management Inc approached us to help let out our home and found us tenants very quickly. We have found Utopia Management Inc team helpful and professional through out. We would recommend Utopia Management Inc and will be letting other people know about the service we have received so far. Thanks for all your help.
v\: [redacted] o\: [redacted] w\: [redacted] February 4, Revdex.com San Diego Viewridge Ave # San Diego, CA RE: Complaint # [redacted] Dear Sir or Madam: We are in receipt of [redacted] ***’s complaint regarding unauthorized charges for maintenance on his managed propertyWe can understand that Mr [redacted] may feel that he was wrongfully charged, however we feel that we did what was in the best interest of both Mr [redacted] and his tenants We received a repair request from Mr***’s tenant indicating that the heater was not functioning Mr [redacted] was initially contacted by a representative in our maintenance department to advise him that the heater was not operable He advised that he would like the heater inspected Our maintenance representative proceeded to dispatch our HVAC vendor to diagnose the issue Upon arrival at the property, the HVAC technician inspected and diagnosed the problem and proceeded to contact the maintenance representative to seek authorization to make the needed repairsOur maintenance representative gave the authorization for the repairs to be completed As written in the Professional Management Agreement between Mr [redacted] and our company, Utopia Management has been granted the right and power to: “Make or cause to be made repairs, improvements, alterations, and decorations to the Managed Property; order materials, supplies, and services for the Managed Property; and pay from funds held on account for the Managed Property invoices and bills for such materials, supplies, and services Owner shall pay all expenses incurred by Utopia at the Managed Property immediately upon demand Utopia shall not be obligated to advance Utopia’s own funds in connection with the Managed Property or this Agreement.” While we try to accommodate all of our clients’ requests to approve maintenance work prior to completion, we cannot always make these concessions In this case, our representative made a judgement call to ensure that the tenant had a working furnace, as is required of all rental propertiesBy doing so, she not only provided heat to an elderly and medically fragile tenant in a quick and timely fashion, but she also was able to save Mr [redacted] the potential costs of abated rent on top of the cost of repairs Mr [redacted] also cites that the repair costs were excessiveAt first glance, the cost for the services seemed excessiveBut after further review with HVAC specialists, the parts and labor charges seem fair for the work performed We extend our apologies to Mr [redacted] for his frustrations, but at this time, we do not feel that our actions were unreasonable or that Mr [redacted] is due a refund for the services that his rental property received Sincerely, Utopia Management / [redacted] Style Definitions */
I am so glad, they had the property let within hours even when other agencies struggled for weeks! The move was easy and smooth and the after care has been great
This was the first time I have used Utopia Management Incand I was very happy with the service Efficient emailing through of all enquiries and assisted in managing a problem applicantI definitely recommend this serviceAffordable and well worth it!
Roman","serif"">February 4, 2016 BBB San Diego 4747 Viewridge Ave #200 San Diego, CA 92123 RE: Complaint # [redacted] Dear Sir or Madam: We are in receipt of [redacted] ***’s complaint regarding unauthorized charges for maintenance on his managed property. We can understand that Mr. [redacted] may feel that he was wrongfully charged, however we feel that we did what was in the best interest of both Mr. [redacted] and his tenants. We received a repair request from Mr. ***’s tenant indicating that the heater was not functioning. Mr. [redacted] was initially contacted by a representative in our maintenance department to advise him that the heater was not operable. He advised that he would like the heater inspected. Our maintenance representative proceeded to dispatch our HVAC vendor to diagnose the issue. Upon arrival at the property, the HVAC technician inspected and diagnosed the problem and proceeded to contact the maintenance representative to seek authorization to make the needed repairs. Our maintenance representative gave the authorization for the repairs to be completed. As written in the Professional Management Agreement between Mr. [redacted] and our company, Utopia Management has been granted the right and power to: “Make or cause to be made repairs, improvements, alterations, and decorations to the Managed Property; order materials, supplies, and services for the Managed Property; and pay from funds held on account for the Managed Property invoices and bills for such materials, supplies, and services. Owner shall pay all expenses incurred by Utopia at the Managed Property immediately upon demand. Utopia shall not be obligated to advance Utopia’s own funds in connection with the Managed Property or this Agreement.” While we try to accommodate all of our clients’ requests to approve maintenance work prior to completion, we cannot always make these concessions. In this case, our representative made a judgement call to ensure that the tenant had a working furnace, as is required of all rental properties. By doing so, she not only provided heat to an elderly and medically fragile tenant in a quick and timely fashion, but she also was able to save Mr. [redacted] the potential costs of abated rent on top of the cost of repairs. Mr. [redacted] also cites that the repair costs were excessive. At first glance, the cost for the services seemed excessive. But after further review with HVAC specialists, the parts and labor charges seem fair for the work performed. We extend our apologies to Mr. [redacted] for his frustrations, but at this time, we do not feel that our actions were unreasonable or that Mr. [redacted] is due a refund for the services that his rental property received. Sincerely, Utopia Management
Utopia Management Inchave looked after properties for me and I have been impressed with what they have doneBoth properties have been let without any void for the last years!
Please make note that the above referenced matter has been resolved directly with ourcustomerUtopia Management met with the customer via telephone conference and was ableto discuss both parties' position in the claimAfter the discussion, the property owner agreedthat the refund requested was not due himWe believe that all matters have been resolvedand a new plan of action has been established for the customerUtopia Management wouldlike to extend our sincerest apologies for the miscommunicationWe extend our gratitude toour customer, Mr***, and look forward to our continued relationship.Sincerely, [redacted] Utopia Management
This letter is in regard to the customer response to the above complaint IDWhile we understand and can appreciate the concerns of the customer, we unfortunately are standing by our positionSection 5d, Authority and Powers, of the Professional Management Agreement signed by Ms [redacted] states the following:“Owner authorizes and grants absolute discretion to Utopia, its affiliates, agents, successors, and assigns the exclusive right and authority, at Owner’s sole expense, to:Make or cause to be made repairs, improvements, alterations, and decorations to the Managed Property.; order materials, supplies, and services for the Managed Property; and pay from funds held on account for the Managed Property invoices and bills for such materials, supplies, and servicesOwner shall pay all expenses incurred by Utopia at the Managed Property immediately upon demand....”As stated in the initial response to this complaint, we do not believe that arefund is due for the services rendered as it was deemed that the corrected issues were a threat to the property and the safety of the tenantAdditionally, we have made adjustments to Ms [redacted] s account to reflect that she would like to be notified of maintenance requests as they arrive so that she may take an active role in maintaining the property (it is to be noted that this notation is simply a courtesy that we try to, but cannot always, accommodate)We again, extend our sincerest apologies for any confusion or inconvenience
The service is excellent with the agents working really hard to get viewingsThey were also very courteous, punctual and friendlyThey were happy to offer advice on all rental matters, returned calls promptly and kept me informed of every stage of the process
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is my response to theirs:I have attached filesOn the "owner packet" file, please see the dates that the charges took place on page and on the last page, please see "exceeds maintenance limit" under details On the "bill..." file, please see what ultimately was doneOn the "response..." file, please see details of why I'm not satisfiedThis is my rebuttal to utopia's response in which it's addressed to them.Thank you for your time Regards, [redacted] Your response unfortunately paints an erroneous picture of a property owner who seems to be withholding heat from his tenantsPlease allow me to elaborate on the situation so you can fully appreciate your company’s misconductI received notice of the heater repair request on 11/16/and I replied immediately on the same day only authorizing someone to go and inspect the matterI questioned why I was getting so many repair requests for the same issues such as the A/C & heater or garbage disposalI received a follemail on 11/18/stating that a vendor was sent out there and I will be contacted once they inspect the situationHowever, I never received any follow up after that correspondence until I received a charge for $on 12/23/for A/C and Heat repair and $for "Vendor service fee - markup of a/c and heat repair.” Perhaps a technical error could have explained the lack of communication so I requested that I be forwarded the email notifications of the repairs required with the estimated charges but your staff couldn’t generate it for meThis illustrated that you never even attempted to contact meIf I had been told that it would cost ~$to replace a thermostat and filter, I most definitely would have declined and found my own vendorSo why did I receive a bill more than a month after the initial request without further follow-up? Why is the bill over $for simply checking the possible issues and ultimately replacing a thermostat and a filter that can easily be purchased for $30- each? Most importantly, why wasn't I given the opportunity to approve or decline the work? Due to a history of suspicious charges, I emailed your staff on 10/28/stating that "from now on, please be advised that no work orders should be done without my approval, regardless of the dollar amount." Your staff acknowledged this request of mine but evidently didn’t think it was relevant as they decided that it was in my best interested to be oblivious of any maintenance work being done to my property and just approve all work orders regardless of the dollar amountIt’s quite convenient for you to hide behind your “Professional Management Agreeement” citing that you have the right and the power to “Make or cause to be made repairs, improvements, alterations, and decorations to the Managed Property.” However, this statement doesn’t mean your company has free reign to do whatever it wants without any repercussions Everyone has to be accountable for their own actions and in this case, I believe that you’re neglecting yoursYour staff stated, “no heat is considered an emergencyWe a required to either fix the existing equipment, supply a space heaters until replacement for each living space, or provide a hotel within hours.” This creates another issue because you had other optionsThe second option apparently worked well in the past since this wasn’t the first time the tenant reported a broken heaterOn 2/6/while the issue was being investigated, your staff offered the tenant space heaters until the matter was resolved but I was informed that they never even picked it upEvidently, this wasn’t as much of an emergency to the tenant as it was to your staff Regardless, your company still had options no matter how "limited" those choices wereInstead, your company decided to completely ignore my requests and disregard what has worked in the past such as offering the tenant space heaters and chose to not inform me approve work that was unauthorizedAdditionally, a frost advisory is between 33-36°FOn 11/16/when the tenant reported the most recent broken heater, the low was 59°F and on 2/6/when the tenant reported the initial broken heater, the low was 55°FIf on 2/6/14, the tenant never even picked up the space heaters when the temperatures were even lower than that of 11/16/15, why was this treated with such urgency as to ignore the tenant’s previous actions and disregard the owner's current request? Regarding the excessive cost, these are the exact words of different members of your staff.“I agree with your assessment on the charges imposed by the HVAC company and will be contacting the company to dispute the cost.” “I do also agree that $is a bit excessive for filters and a thermostatAs you know, [redacted] is doing her best to get the charge in a realistic amount with the vendor.”Now all of a sudden ~$seems appropriate to replace a thermostat and a filter? According to who? This is why maintenance limits existIt’s to protect clients from property management companies like yourself who blatantly over charge their clients for work they never approved or even been informed ofI waited almost days and it took me reaching out to of your employees (both former and current) just to merely get an initial responseNow it took almost days and a complaint to the Revdex.com in order to get another responseWhat's going on at your San Diego branch is appallingIt’s no coincidence that your Yelp reviews cite the same questionable activityTo state that your actions were in the best interest of the owner and renter as you may claim is completely invalidI believe that an investigation should be conducted at your facility in order to protect other property owners who may not be as proactiveYour company needs to reevaluate how it conducts its business.As I've stated before, I expect nothing less than a full refund of $and it should be rendered immediatelyThis was an unauthorized, unjustified, and fraudulent charge that was excessive and unrealisticIt's unlawful for your company to be entitled to the payment for work at your client's expense
Regarding the fumigation issue: If the HOA was the one that informed Utopia Management that the entire building was fumigated, then the dishonesty is actually coming from the HOA and not Utopia However, Utopia, if you are acting as the agent for the owner, the HOA needs to provide YOU with documentation supporting that claim that they did the fumigation With an infestation as bad as that was, there is no way an actual fumigation took place in the building Not only that unit has roaches – it is everywhere in the building For your company, I suggest you look into this If this is the only unit you are managing, maybe you need to ditch this HOA This is not good business and reflects poorly on Utopia If the fault lies with the HOA, you need to cover your business I went back and read over the agreement again and realized that I read Section incorrectly Both [redacted] and I were under the impression that pest control would plainly be our responsibility, however, upon reading the document again I did realize I was mistaken – I would only be responsible for pest control IF I caused it We certainly did not cause it, so it is an error of mine for not reporting it I sincerely apologize on that misunderstanding Regarding Revision of Itemization of Security Deposit: I have logged into the tenant portal and have seen that the make ready charge has been lowered to $vs$as [redacted] has stated in her response This is much more reasonable There is one thing in your response I do want to point out to you You say: “They broke the toilet paper holder off of the wall, and they left items in the unit that had to be removed The issue of the drawers being reinstalled is the responsibility of [redacted] and [redacted] After receiving possession of the property, I went to the unit to perform the inspectionUpon entering I found that almost all of the drawers in the kitchen and bathrooms had been removedI cannot speculate as to how the drawers could have been in that state since no one had access to the unit prior to my inspection--with the exception of [redacted] and [redacted] .” I really do not appreciate you pointing fingers at me and making me seem like I trashed this place That is inappropriate The toilet paper holder was not “broken off” the wall What actually happened is I had a custom toilet paper holder on the wall and we could not re-install the original as the holes from the screws were too big So yes, that had to be fixed I’m aware, but don’t sit there and say “I BROKE STUFF OFF THE WALL.” Again, I will say it one more time, I DO NOT KNOW what happened with the drawers Neither [redacted] nor I left the place that way [redacted] ’s last time in the place was August 30th to allow for donation items to be taken away I was out of there by August 12th You claim that you were the first one at the property, but the work order says that the maintenance was performed on September 6th and the photos of the drawers pulled out were from September 6th That seems to align really well with one of the vendors taking the drawers out Because we do not have evidence to support we did not do this, obviously I have to pay the price for someone else’s blunder and that is horrible I don’t have the money to be worrying about something that I didn’t do To me that is a defamation of character and bordering on slanderous But thank you, you’ve taught me what to do and what not to do for the future Now I know I should take pictures of EVERYTHING Right now as it stands, my security deposit is not being returned to me I paid $on Friday for the September rent since no tenant had moved in My deposit was automatically applied to October alreadyWhat I think is happening and if this is correct, here’s my final proposal: October Rent: If no one has taken the place by the end of October, I pay $per early termination agreement (ETA)November Rent: If no one has taken the place by the end of November, I pay $per ETAThe total of $($for make ready, $for cleaning + trash and $for carpet cleaning) should be taken out of my $deposit with the remaining $being returned to meIf this is agreed upon, we can close this complaintI have a lawyer who is following this case and is reviewing all of these documents The lawyer will be with me through all of this until my business dealings with Utopia have ended [redacted]
Hello,Utopia Management has confirmed that they will not charge me rent after 12/Therefore, I would like to retract / close my complaintIs this e-mail sufficient or is there another procedure I must follow?Many thanks, [redacted] ***
This is the worst property management company I've ever rented from They are terrible communicators, completely unresponsive to tenant requests, and continually break the law
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] is lying This response is full of lies.First off, the entire building was never fumigated I can grab statements from other tenants to prove this information We lived in disgusting conditions for the entire time we were there and I have forwarded that compliant to Health and Human Services Utopia provided us a moinspection form and actually told us to "hold on to it and we'll collect it later." This never occurred I do have it though with dates and initials on it.The maintenance requests that I put in WERE NEVER taken care of I requested the blinds be replaced They were notThe refrigerator WAS taken care of as [redacted] stated and SOME but NOT ALL of the broken switch plates were replaced No, we did not report any pest issues as we tried to put poison out ourselves and take care of it ourselves like it is stated in the contract However, we couldn't do this because I have not had the money to pay for pest control Nor would I have had the money to pay Utopia for bringing someone out So no, we lived in filth and just tried our best to vacate the place Finally we had the means to do so, so we vacated the place that is definitely a health violation and uninhabitable.Yes, I did opt for early termination and have explained to [redacted] that I will be paying her the first $for the month of September on Friday I will not be paying for October or November until the END of the month if there is no tenant still I am disputing the charges they want for "cleaning" and "repairs." The following items is what she wants me to pay for:-Removal of items left in the unit (this was some trash, but not actual big items)-Reinstall drawers pulled out (She continues to point fingers at [redacted] and I, stating we pulled all of the drawers out I have no idea how this occurred because we did not do that She did produce pictures of this for me - but I can't explain this because we simply did not do that -Remove hooks on wall in downstairs bedroom - Yes, this is my responsibility.-Reinstall shower head - We left the original shower head there [redacted] even confirmed, they installed the same shower head -Reinstall toilet paper holder - Yes, my responsibility.She is trying to charge me $for the above items + $for a "deep clean" + $for a carpet clean According to the CA.gov tenant rights document, it states that they should not be allowed to charge me for "wear and tear" items Even if they do, the document states that if they do charge, it should be reasonable [redacted] tells me they charge a flat rate of $56/hour of work for their maintenance According to this, for the $for "make ready" this would have taken them six hours to complete these simple tasks? Something doesn't add up thereI'm not disputing the charges for the months rent I do feel that Utopia is stepping on the tenant rights document I feel that they are overcharging me for these items It should not cost $or $total for cleaning and simple fixes That is a ridiculous amount of money I can understand it being a couple hundred dollars for these fixes, but not that much They are trying to get more money out of me than is due to them If it is necessary, I will provide you ALL of the paperwork, documentation and email correspondences [redacted] has said there will be an adjustment to the rate of $56/hour, but how much I don't know She has not provided me a new figure so I cannot determine whether I will agree with that number or not She said she would adjust it after I have paid the first installment of rent on Friday Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis is my response to theirs: I have attached filesOn the "owner packet" file, please see the dates that the charges took place on page and on the last page, please see "exceeds maintenance limit" under details On the "bill..." file, please see what ultimately was done On the "response..." file, please see details of why I'm not satisfiedThis is my rebuttal to utopia's response in which it's addressed to themThank you for your time Regards, [redacted] Your response unfortunately paints an erroneous picture of a property owner who seems to be withholding heat from his tenantsPlease allow me to elaborate on the situation so you can fully appreciate your company’s misconduct I received notice of the heater repair request on 11/16/and I replied immediately on the same day only authorizing someone to go and inspect the matterI questioned why I was getting so many repair requests for the same issues such as the A/C & heater or garbage disposalI received a follemail on 11/18/stating that a vendor was sent out there and I will be contacted once they inspect the situationHowever, I never received any follow up after that correspondence until I received a charge for $on 12/23/for A/C and Heat repair and $for "Vendor service fee - markup of a/c and heat repair.” Perhaps a technical error could have explained the lack of communication so I requested that I be forwarded the email notifications of the repairs required with the estimated charges but your staff couldn’t generate it for meThis illustrated that you never even attempted to contact meIf I had been told that it would cost ~$to replace a thermostat and filter, I most definitely would have declined and found my own vendor So why did I receive a bill more than a month after the initial request without further follow-up? Why is the bill over $for simply checking the possible issues and ultimately replacing a thermostat and a filter that can easily be purchased for $30- each? Most importantly, why wasn't I given the opportunity to approve or decline the work? Due to a history of suspicious charges, I emailed your staff on 10/28/stating that "from now on, please be advised that no work orders should be done without my approval, regardless of the dollar amount." Your staff acknowledged this request of mine but evidently didn’t think it was relevant as they decided that it was in my best interested to be oblivious of any maintenance work being done to my property and just approve all work orders regardless of the dollar amountIt’s quite convenient for you to hide behind your “Professional Management Agreeement” citing that you have the right and the power to “Make or cause to be made repairs, improvements, alterations, and decorations to the Managed Property.” However, this statement doesn’t mean your company has free reign to do whatever it wants without any repercussions Everyone has to be accountable for their own actions and in this case, I believe that you’re neglecting yours Your staff stated, “no heat is considered an emergencyWe a required to either fix the existing equipment, supply a space heaters until replacement for each living space, or provide a hotel within hours.” This creates another issue because you had other optionsThe second option apparently worked well in the past since this wasn’t the first time the tenant reported a broken heaterOn 2/6/while the issue was being investigated, your staff offered the tenant space heaters until the matter was resolved but I was informed that they never even picked it upEvidently, this wasn’t as much of an emergency to the tenant as it was to your staff Regardless, your company still had options no matter how "limited" those choices wereInstead, your company decided to completely ignore my requests and disregard what has worked in the past such as offering the tenant space heaters and chose to not inform me approve work that was unauthorizedAdditionally, a frost advisory is between 33-36°FOn 11/16/when the tenant reported the most recent broken heater, the low was 59°F and on 2/6/when the tenant reported the initial broken heater, the low was 55°FIf on 2/6/14, the tenant never even picked up the space heaters when the temperatures were even lower than that of 11/16/15, why was this treated with such urgency as to ignore the tenant’s previous actions and disregard the owner's current request? Regarding the excessive cost, these are the exact words of different members of your staff“I agree with your assessment on the charges imposed by the HVAC company and will be contacting the company to dispute the cost.” “I do also agree that $is a bit excessive for filters and a thermostatAs you know, [redacted] is doing her best to get the charge in a realistic amount with the vendor.” Now all of a sudden ~$seems appropriate to replace a thermostat and a filter? According to who? This is why maintenance limits existIt’s to protect clients from property management companies like yourself who blatantly over charge their clients for work they never approved or even been informed of I waited almost days and it took me reaching out to of your employees (both former and current) just to merely get an initial responseNow it took almost days and a complaint to the Revdex.com in order to get another responseWhat's going on at your San Diego branch is appallingIt’s no coincidence that your Yelp reviews cite the same questionable activityTo state that your actions were in the best interest of the owner and renter as you may claim is completely invalidI believe that an investigation should be conducted at your facility in order to protect other property owners who may not be as proactiveYour company needs to reevaluate how it conducts its businessAs I've stated before, I expect nothing less than a full refund of $and it should be rendered immediatelyThis was an unauthorized, unjustified, and fraudulent charge that was excessive and unrealisticIt's unlawful for your company to be entitled to the payment for work at your client's expense
Excellent contact, very good flow of information, friendly attitudeI would be glad to recommend Utopia Management Inc to anyone who wishes to either buy or rent or lease the property
[redacted] and [redacted] were tenants that moved into the property on 05/20/Prior to their move in, the HOA fumigated the entire buildingUtopia provided the tenants with a move in inspection report and instructed the tenants to take days and submit any additional findings that may not have been notedApproximately six days later we received maintenance requests for the refrigerator not working, requests for new blinds, and for broken switch coversThese items, were taken care of promptly, except for the blinds as they were found to be fully functionalAt no point during [redacted] and [redacted] 's tenancy did they report any pest issuesThe first time we were informed of pest problem was when a Utopia representative went to the property for the Pre-Move Out Inspection in August Coincidentally, the tenants cite that during the Pre-move out inspection, the Utopia representative "signed off" on the condition of the house On the contrary, as the document that [redacted] signed at the pre-move out inspection states, "The purpose of this inspection was to identify deficiencies in the Premises that need to be remedied by you in order to avoid certain deductions from your security deposit This Statement identifies items that need to be repaired or cleaned by you in order to avoid a deduction from your security deposit for those identified deficiencies You have an opportunity to remedy the identified deficiencies prior to the termination of your tenancy The items circled or listed in this section are items that you may be charged for after your move out Due to fact that your unit is currently occupied and/or furnished; it is difficult to determine which items that you may be charged for For this reason, this is not necessarily a complete list and there will likely be more items charged against your security deposit than are listed or circled here " The pre-move out inspection was never acknowledged as the final inspection The tenant opted to invoke their right to Early Termination (section of their rental agreement)As stated in this clause, the tenants are responsible for rent until a new tenant takes possession or for up to days after the date of terminationno later than days after their move out, utopia Management sent an Estimated Itemization of Security Deposit letter The estimated amounts included charges for turnover costs as well as the amounts for the full days of rent that they would be liable for per their rental agreementat the time the letter was issued, the unit was still vacant and efforts to place a new tenant were, and are still, in effectAs explained in multiple email correspondence among [redacted] , [redacted] , and I, these charges will be revised to reflect accurate accounting once a new tenant takes possession of the home they vacated, or at the end of the contractual period as outlined in their rental agreement; whichever comes first It is our position that the claims [redacted] and [redacted] are bringing forward are inaccurate If it is necessary, we can provide written or photo documentation for everything that is represented in this response Thank you, [redacted]
I felt very welcomed and very comfortable during the viewings as well as in the office due to [redacted] He was very professional, and provided me with all the required information and answered all my queries to the upmost standard Due to his sufficiency it enabled me to attain all the required information and documentationIn general He was welcoming, friendly and professional thus I am very pleased with the services provided
Working closely with myself, it was a very quick and easy transition between tenantsI was kept informed of every move, sometimes on a daily basisAn excellent jobWell done and thank you
[redacted] was very responsible in communicating with tenants and was an outstanding representative in getting things ready while I and my wife were busy taking care of other thingsOverall, I am extremely satisfied with Utopia Management and look forward to working with them for many years in the future
Utopia Management Inc approached us to help let out our home and found us tenants very quickly. We have found Utopia Management Inc team helpful and professional through out. We would recommend Utopia Management Inc and will be letting other people know about the service we have received so far. Thanks for all your help.
v\: [redacted] o\: [redacted] w\: [redacted] February 4, Revdex.com San Diego Viewridge Ave # San Diego, CA RE: Complaint # [redacted] Dear Sir or Madam: We are in receipt of [redacted] ***’s complaint regarding unauthorized charges for maintenance on his managed propertyWe can understand that Mr [redacted] may feel that he was wrongfully charged, however we feel that we did what was in the best interest of both Mr [redacted] and his tenants We received a repair request from Mr***’s tenant indicating that the heater was not functioning Mr [redacted] was initially contacted by a representative in our maintenance department to advise him that the heater was not operable He advised that he would like the heater inspected Our maintenance representative proceeded to dispatch our HVAC vendor to diagnose the issue Upon arrival at the property, the HVAC technician inspected and diagnosed the problem and proceeded to contact the maintenance representative to seek authorization to make the needed repairsOur maintenance representative gave the authorization for the repairs to be completed As written in the Professional Management Agreement between Mr [redacted] and our company, Utopia Management has been granted the right and power to: “Make or cause to be made repairs, improvements, alterations, and decorations to the Managed Property; order materials, supplies, and services for the Managed Property; and pay from funds held on account for the Managed Property invoices and bills for such materials, supplies, and services Owner shall pay all expenses incurred by Utopia at the Managed Property immediately upon demand Utopia shall not be obligated to advance Utopia’s own funds in connection with the Managed Property or this Agreement.” While we try to accommodate all of our clients’ requests to approve maintenance work prior to completion, we cannot always make these concessions In this case, our representative made a judgement call to ensure that the tenant had a working furnace, as is required of all rental propertiesBy doing so, she not only provided heat to an elderly and medically fragile tenant in a quick and timely fashion, but she also was able to save Mr [redacted] the potential costs of abated rent on top of the cost of repairs Mr [redacted] also cites that the repair costs were excessiveAt first glance, the cost for the services seemed excessiveBut after further review with HVAC specialists, the parts and labor charges seem fair for the work performed We extend our apologies to Mr [redacted] for his frustrations, but at this time, we do not feel that our actions were unreasonable or that Mr [redacted] is due a refund for the services that his rental property received Sincerely, Utopia Management / [redacted] Style Definitions */
I am so glad, they had the property let within hours even when other agencies struggled for weeks! The move was easy and smooth and the after care has been great
This was the first time I have used Utopia Management Incand I was very happy with the service Efficient emailing through of all enquiries and assisted in managing a problem applicantI definitely recommend this serviceAffordable and well worth it!
Roman","serif"">February 4, 2016 BBB San Diego 4747 Viewridge Ave #200 San Diego, CA 92123 RE: Complaint # [redacted] Dear Sir or Madam: We are in receipt of [redacted] ***’s complaint regarding unauthorized charges for maintenance on his managed property. We can understand that Mr. [redacted] may feel that he was wrongfully charged, however we feel that we did what was in the best interest of both Mr. [redacted] and his tenants. We received a repair request from Mr. ***’s tenant indicating that the heater was not functioning. Mr. [redacted] was initially contacted by a representative in our maintenance department to advise him that the heater was not operable. He advised that he would like the heater inspected. Our maintenance representative proceeded to dispatch our HVAC vendor to diagnose the issue. Upon arrival at the property, the HVAC technician inspected and diagnosed the problem and proceeded to contact the maintenance representative to seek authorization to make the needed repairs. Our maintenance representative gave the authorization for the repairs to be completed. As written in the Professional Management Agreement between Mr. [redacted] and our company, Utopia Management has been granted the right and power to: “Make or cause to be made repairs, improvements, alterations, and decorations to the Managed Property; order materials, supplies, and services for the Managed Property; and pay from funds held on account for the Managed Property invoices and bills for such materials, supplies, and services. Owner shall pay all expenses incurred by Utopia at the Managed Property immediately upon demand. Utopia shall not be obligated to advance Utopia’s own funds in connection with the Managed Property or this Agreement.” While we try to accommodate all of our clients’ requests to approve maintenance work prior to completion, we cannot always make these concessions. In this case, our representative made a judgement call to ensure that the tenant had a working furnace, as is required of all rental properties. By doing so, she not only provided heat to an elderly and medically fragile tenant in a quick and timely fashion, but she also was able to save Mr. [redacted] the potential costs of abated rent on top of the cost of repairs. Mr. [redacted] also cites that the repair costs were excessive. At first glance, the cost for the services seemed excessive. But after further review with HVAC specialists, the parts and labor charges seem fair for the work performed. We extend our apologies to Mr. [redacted] for his frustrations, but at this time, we do not feel that our actions were unreasonable or that Mr. [redacted] is due a refund for the services that his rental property received. Sincerely, Utopia Management
Utopia Management Inchave looked after properties for me and I have been impressed with what they have doneBoth properties have been let without any void for the last years!