Utopia Nail and Spa

On The evening of December 23 my daughter and I had manicure and pedicure services to the tune of $100 (I paid additional for a "french manicure"). The next day as running errands for the holiday I notices my nails were all chipped so I ran back in to the salon. They took me and "fixed" my polish. I was grateful! The following day (Christmas Day) I was on an airplane heading out of town and looked down, only to notice my nails chipped up yet again. Understanding Utopia would be closed I thought notifying them asap was in everyone's best interest so I called, leaving a detailed message, explaining that I would be out of town until after the first of the year, along with my phone number. I heard nothing.
When I got settled back in town (16 days later) I contacted Utopia, explained the back story and the girl asked "When would you like to come in?" I stated I am flexible any day after 4:00...She said "How about tomorrow at 4:30?" Great, see you then was my reaction. In our conversation she said she was unsure if they would fix my nails after the length of time that had passed. I told her being that the circumstance really happened within a 24 hour time frame, I couldn't imagine that there would be a problem, but if there was please have someone contact me. AGAIN, not a word all day!
4:30 came, I checked in to "Have my nails fixed", tipped my girl, stopped at the desk, checking we were all set, just to have the girl tell me I owed for my manicure. To say I was shocked was an understatement! Again reiterated to the girl the circumstances that brought me in and to have someone call me if there was a problem.
Low and behold, about 1 1/2 hours later I did receive a call from the owner, who upon my answering my phone let it be known to me that he has on "surveillance camera" me leaving his salon without paying and I had 24 hours to pay or he was turning it into the police! WOW! I tried with all my power to calmly go over the sequence of events but he refused to listen. He only repeated that it had been 3 weeks and it was not guaranteed. I explained to the best of my ability that it had NOT been 3 weeks but a 24 hour period, I left a message and my number, he was not interested.
I was treated with such disrespect and rudeness like never before. And over a $15 manicure (I paid $20 for my French the first time), I was in disbelief! I am at a loss to say the least. I clearly can see that the owner of this business is a loose cannon and do not want to chance my reputation over such ridiculousness so I guess I will be forced to pay for terrible service. I will say clearly I will never head back!

Review: I went to Utopia Nail Spa 2 yesterday for a full set of GEL Nails. They pull out there acrylic powder and liquid and proceed to give me there speech about it being a powder gel. I was a licensed nail tech 15 years ago, and currently a Cosmetologist, and was pretty sure there is no such thing as a powdered gel. Only powdered acrylic. So after my appointment I called the Professional Beauty Supply Store, for licensed Nail Tecks & Cosmetologists only, to ask them if there is such a thing. No, gel is in a gel form only. They do not make powdered gel, so they lied and charged me for gel...which is more. Am allergic to acrylic and told them so, they lied and used it anyway. Also, it's against Sanatation laws to re-use towels and nail files on more than one client, they did this as well.I called them today and want my $40 refunded, they refused and keep up the lie of having powered gel.Desired Settlement: I want my $40 refunded. Was there June 24th, Wednesday at 2:15.

Business

Response:

Based on the customer's complaint as "there is no such thing as gel powder", we attached in this letter the picture of a product we use, labels "Crystal GEL POWDER" for verification.