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Reviews Beauty Salon Utopia

Utopia Reviews (3)

The customer came into the store and purchased the Innokin MVP a day later the customer came back into the shop with his broken tankWe could not replace the tank for free but sold him another to him at costThe next day he came in saying the battery was not working properly and we told him
that we do not warranty the Innokin MVP and he would need to go through the manufacture if he would like the issue resolved
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]
 
 I WAS VERY HAPPY! I WAS NOTIFIED BY THE STORE THEY WOULD REPLACE THE BATTERY ETC,,I WAS SO DOUBTFUL BUT THEY DID  THE RIGHT THING,THIS IS NOT A SCAM OF ANY KIND,I BOUGHT THE BATTERY2 DAYS LATER THE LCD STOPPED WORKING AND THE TAN WAS BROKEN,THEY AGREED TO SEND ME A NEW ONE,IN BUISNESS THEIR ARE ALOT OF SCAMMERS LOOKING TO GET SOMETHING FOR NOTHING, AND IM NOT ONE OF THEM,,I BOUGHT THE BATTERY THE TANK WORKEDONE DAY THEY SAID THEY ARESHIPPING ME ANOTHER,,THANK U SO MUCH UTOPIA FOR DOING THE RIGHT THNIG I APPRECIATE IT ALOT,,,,[redacted]

Review: I BOUGHT AA BATTERY USED FOR "VAPING" THE PRODUCT IS THE INNOKIN MVP 2.0.IT COMES IN A PLASTIC CASE WITH A TANK......OK AT FIRST THE TOP WAS LEAKING WAY TO MUCH,1 DAY LATER,THEY GUY SAID IT BROKEN GAVE ME ANOTHER TANK HALF PRICE AFTER I PAID FOR A TANK THAT CAME WITH THE BATTERY AS A "UNIT" I GET HOME WITH BATTERY ALL THE WAY FROM [redacted]! NOW THE TANK WORKS GREAT BUT THE LCD DISPLAY BLINKS ON AND OFF AND ONLY SHOWS ONE NUMBER INSTEAD OF 2! SO U CANT READ THE POWER.VOLTS ETC,ITS IMPOSSIBLE TO DO WITHOUT 2 NUMBERS.THIS ALL HAPPEND 1 DAY AFTER I BOUGHT THE MODE,I ASKED IF THEY CAN TAKE IT BACK AND GIVE ME A NEW ONE!I ALREADY HAD TO PAY 10$ FOR A BROKEN TANK WHICH SHOULD HAVE BEEN REPLACED,THEY SAID I HAVE TO CONTACT THE MANUFACTURER!!! ISNT THAT THE JOB OF THE STORE? U BUY SOMETHING AFTER ONE DAY THE TANK WHICH HOLDS THE LIQUID THEY WERE NICE ENOUGH TO SELL!!!!!! ME ONE BACK FOR 10 DOLLARS AFTER THE UNIT I PURCHASED HAD ONE,THE GUY SEEMED VERY ANNOYED SAYING "I RETURN THINGS ALL THE TIME WHICH IS FALSE!! I RETURNED ONE TANK AND THEY REPLACED IT,IM NOT A MILLIONAIRE AND IF SOMETHING IS DEFECTIVE AFTER A 1 DAY PURCHASE I EXPECT THEM TO AT LEAST GIVE ME ONE! I DID NOT EVEN ASK FOR A STORE CREDIT,I DRIVE ALL THE WAY FROM [redacted] TO BUY THEIR VAPING PRODUCTS,SO THE RIGHT THING TO DO WOULD BE TO REPLACE IT AND NOT HAVE THE CUSTOMER HAVE TO CONTACT THE COMPANY OF WHICH PRODUCTS THEY SELL AND REPRESENT,KEEP IN MIND THIS IS AFTER ONE DAY,A DEFECTIVE TANK WHEN I GET BACK TO [redacted] THEY BATTERY WAS DEFECTIVE,SAYING I HAVE O CONTACT THE COMPANY WHO MAKES IT IS INSANE!! I COULD UNDERSTAND AFTER 1 WEEK BUT I DAY!! SO BUY AT YOUR OWN RISK? I HAVE BOUGHT SEVERAL THINGS AND EXPECT BETTER TREATMENT,,AND ATER ALL ISNT THAT AGAINST THE LAW? NOT TO BACK UP A RODUCT U SELL AFTER ONE DAY!Desired Settlement: ID APPRECIATE A REPLACEMENT OF MY INNOKIN MVP 2.0 JUST THE BATTERY,DONT WORRY ABOUT THE 10 DOLLARS I HAD TO SPEND TO REPLACE A BROKEN TANK,,[redacted] ,,IS WHERE ID LIKE IT SENT AND ILL MAIL BACK THE DEFECTIVE ONE,I HAVE DRIVEN ALL THE WAY FROM [redacted] 2 DAYS IN A ROW AND THINK IT IS FAIR TO MAIL IT TO ME,IVE BOUGHT PLENTY OF LIQUIDS TANKS ETC,MY FIRST INNOKIN WORKED FINE TILL THE THREADING BECAME STRIPPED,,ILL HAVE TO FIND A 5/10 RETHREADER.THATS NOT THE SOT

Business

Response:

The customer came into the store and purchased the Innokin MVP 2.0 a day later the customer came back into the shop with his broken tank. We could not replace the tank for free but sold him another to him at cost. The next day he came in saying the battery was not working properly and we told him that we do not warranty the Innokin MVP 2.0 and he would need to go through the manufacture if he would like the issue resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I WAS VERY HAPPY! I WAS NOTIFIED BY THE STORE THEY WOULD REPLACE THE BATTERY ETC,,I WAS SO DOUBTFUL BUT THEY DID THE RIGHT THING,THIS IS NOT A SCAM OF ANY KIND,I BOUGHT THE BATTERY2 DAYS LATER THE LCD STOPPED WORKING AND THE TAN WAS BROKEN,THEY AGREED TO SEND ME A NEW ONE,IN BUISNESS THEIR ARE ALOT OF SCAMMERS LOOKING TO GET SOMETHING FOR NOTHING, AND IM NOT ONE OF THEM,,I BOUGHT THE BATTERY THE TANK WORKEDONE DAY THEY SAID THEY ARESHIPPING ME ANOTHER,,THANK U SO MUCH UTOPIA FOR DOING THE RIGHT THNIG I APPRECIATE IT ALOT,,,,[redacted]

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Description: General Merchandise - Retail

Address: 150 Rivendell Ct Ste 1, Winchester, Virginia, United States, 22603-8644

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www.utopiacareers.com

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