In love most Utz brand chips - however, I just tried the pork skins & I had to throw them away. They were awful! I've had a couple other brands lately that were really good so I was very disappointed.
in both orders of 11 each kettle chips packages wrere broken open, Notified UTZ three times, no response or in two cases a totally irrelevant response. It seemed that UTZ was apologizing for a late shipment (true) but that was not my complaint.. Another was a guarantee that the shipment was on its way (it had already been recieved, again not my complaint) Product is excellent with no apparent baddies in the ingredients. (although I had also requested the ingredients in the processing component if any and again no response)
My favorites! Unfortunately, they don't sell them in my area anymore (I've been looking) so yesterday I travelled 133 miles round trip to purchase FIVE party size bags, that's how good I think they are, and they are the only ones cooked in lard. I have ordered them but now they don't do orders anymore? Keep hoping they will come back in southern NH.
I purchased 3 bags of TortuYahs blue corn chips our family favorite. Two out of the three bags had pulverized chips in them so not much dipping going on with these blue chips! Very dissapoonted
September 27, 2016Dear [redacted] :We recently got a notification from the Revdex.com that you had reached out to contact us and we had not respondedI did a search through our written correspondence and our database and was unable to locate your communication.That said, the information that you provided to the Revdex.com is helpful and what we need to let our Quality Assurance Team know about your experienceWe have created a case for them to review and evaluate any issues with that specific batch.Thank you for being a loyal Utz fan Enclosed are some replacement coupons to a few new bags for youIf you have any further questions or concerns please let me knowI am happy to helpSincerely,Ashley B, Customer Care Supervisor
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have not yet received their letter but will be on the lookout Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They forgot the Apt [redacted] on the address so whatever is being sent I will not receive Also I tried to contact them and the store previously even had the receipt and was not giving any service Why should I have to hold on to things that long I dug throw trash just to be able to find a bag to send them pics What is the refund amount I was told it would be three weeks for this Regards, [redacted]
September 27, 2016Dear [redacted] :We recently got a notification from the Revdex.com that you had reached out to contact us and we had not respondedI did a search through our written correspondence and our database and was unable to locate your communication.That said, the information that you provided to the Revdex.com is helpful and what we need to let our Quality Assurance Team know about your experienceWe have created a case for them to review and evaluate any issues with that specific batch.Thank you for being a loyal Utz fan Enclosed are some replacement coupons to a few new bags for youIf you have any further questions or concerns please let me knowI am happy to helpSincerely,Ashley B, Customer Care Supervisor
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have not yet received their letter but will be on the lookout Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They forgot the Apt [redacted] on the address so whatever is being sent I will not receive Also I tried to contact them and the store previously even had the receipt and was not giving any service Why should I have to hold on to things that long I dug throw trash just to be able to find a bag to send them pics What is the refund amount I was told it would be three weeks for this Regards, [redacted]