UVA Physicians Group

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] However, my only concern with this offer is that while requests were made for financial screening papers they were NOT sent to me via mail or otherwise I had requests with [redacted] for a financial screening, with the [redacted] , with [redacted] and with [redacted] and have yet to see any information regarding financial aid Again I am chronically ill and will always need the assistance of *** My doctors and the hospital staff caring for me were top notch I do not desire a conflict or a bad report with [redacted] but I have yet to see any promise from the financial side of [redacted] to be carried out I look forward to receiving my itemized statement I will contact the Revdex.com again if I don't Regards, [redacted]

In a telephone conversation today, the business agreed to settle the billing dispute for an amount less than the original bill You may close out this complaint Thank you very much for your help

I just got the mail today that I have to pay $***+ for day of visit to the UVA hospital as an UVA student in AprilMy family and I were out of town and did not receive the billing nor phone calls earlierI also never received any email regarding it
I feel extremely unfairly treated because it was not even an emergency situationI was sent to the hospital by my professor sentbefore I was admitted to the hospital, the doctors said since I'm an in-state UVA student and I receive full financial aid, they can cover the medical expensesOn top of that, they did not tell me the cost up front even when I askedSo, they lied, made claims, and persuaded me to stay at the hospital so they can bill me $***+, which is a ridiculous amount considering my family's financial situation and my unemployment after graduation
My income and my family's income meets the minimum income/asset required to receive UVA health's financial assistance for this billI received full

Dear ** ***;
I am writing in regards to your letter dated referencing a patient who has expressed concern with recent transaction with the University of Virginia Physicians Group (UPG)Please allow me to start by saying we take pride in customer service, ensuring that
accounts are handled timely and accuratelyRegarding case #*** UPG contacted the patient to request settlement of the self-pay balance due on The documentation at UPG shows the patient requested a financial screening and it was mailed directly to the patientThe *** *** *** *** *** *** receives and processes the returned financial screening requestsI have contacted them and they have not received the financial screening back from the patient for processingA second financial screening packet was mailed
In addition, UPG does not have record of a request for an itemization of invoices for tax purposesThe itemized statement has been requested and was mailed directly to the patient on *** *** *** has two billing officesUPG bills for physicians services and related fees and Patient Financial Services bills for hospital services or technical fees
If UPG can be of further assistance, please do not hesitate to contact us at *** *** ***, Monday- Friday from am - pm
Sincerely,
*** * ***
UPG, Supervisor of Patient Accounts

Dear ** ***;
I am writing in regards to your letter dated referencing a patient who has expressed concern with a recent transaction with the University of Virginia Physicians Group (UPG)Please allow me to start by saying we take pride in customer service, ensuring that
accounts are handled timely and accuratelyRegarding case #***, the patient's spouse contacted UPG on February 21, expressing concerns over the amount of the charge billed since the estimated out of pocket was $
UPG verified with the *** the invoice totaling $1,was billed correctlyThe Department notified the patient and spouse prior to scheduling the service the $was an "estimate"At the time of service, if the procedure is more complex, it would result in a higher fee, and in this case it wasIf UPG can be of further assistance, please do not hesitate to contact us at *** *** ***, Monday - Friday 8am to 5pm
Sincerely,
*** * ***
UPG, Supervisor of Patient Accounts

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].  However, my only concern with this offer is that while requests were made for financial screening papers they were NOT sent to me via mail or otherwise.  I had 3 requests with [redacted] for a financial screening, 1 with the [redacted], 1 with [redacted] and 1 with [redacted] and have yet to see any information regarding financial aid.  Again I am chronically ill and will always need the assistance of [redacted].  My doctors and the hospital staff caring for me were top notch.  I do not desire a conflict or a bad report with [redacted] but I have yet to see any promise from the financial side of [redacted] to be carried out.  I look forward to receiving my itemized statement.  I will contact the Revdex.com again if I don't.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response from UPG does not offer to resolve the matter, but rather continues to insist on charging the patient an amount substantially in excess of that contractually agreed to.  Moreover, the response falsely states that patient was notified that the advised cost was an "estimate".  No such characterization was ever made; to the contrary, UPG's representative explicitly stated that the advised amount of $334 was a maximum, that could be reduced if it exceeded the insurer's coverage limits.  Clearly, UPG contracted to provide the patient services for a payment not in excess of $334.  There is no legal basis for UPG to  be seeking payment of a greater amount.  We reiterate our offer to remit payment of the advised amount, $334, immediately upon receipt of UPG's agreement to accept the same in full and complete settlement. 
Regards,
[redacted]

Review: I have requested multiple times for [redacted] to provide me with the necessary financial aid paperwork to help pay for my previous hospital stay. I have informed them on several occasions that I am currently unemployed with no medical insurance and have been this way since October 2013. I have never received financial paperwork however I have received multiple legal threats for bills regarding treatment I did not receive. My last appointment with [redacted] was at 1:40pm in November 2013. I waited until 5:15pm to be told by a surgeon that I did not need the procedure I was there to discuss. I have been charged $242.00 for this visit. Not one person in the billing department will listen to me.

Recently I have requested [redacted] send me an itemized statement for the year of 2013 for income tax purposes. They are currently withholding this information. Much like the financial papers that were promised, I have yet to receive my tax information. I paid [redacted] the sum of $181.50 on 3/5/2014 because they have threatened legal action against me and although I cannot afford to pay as much as I did I am terrified that [redacted] will harm my good standing credit.Desired Settlement: I would like [redacted] to send me my requested itemized information for both the hospital and the physicians group immediately so I can file my federal income taxes. I would also like for them to accept the payment I provided and leave me at peace. I have a chronic disease. I need hospitalization regularly and I cannot afford to have any issues preventing me from further care.

Business

Response:

Dear [redacted];

I am writing in regards to your letter dated 3.6.2014 referencing a patient who has expressed concern with recent transaction with the University of Virginia Physicians Group (UPG). Please allow me to start by saying we take pride in customer service, ensuring that accounts are handled timely and accurately. Regarding case #[redacted] UPG contacted the patient to request settlement of the self-pay balance due on 2.6.2014. The documentation at UPG shows the patient requested a financial screening and it was mailed directly to the patient. The [redacted] receives and processes the returned financial screening requests. I have contacted them and they have not received the financial screening back from the patient for processing. A second financial screening packet was mailed 3.18.2014.

In addition, UPG does not have record of a request for an itemization of invoices for tax purposes. The itemized statement has been requested and was mailed directly to the patient on 3.18.2014. [redacted] has two billing offices. UPG bills for physicians services and related fees and Patient Financial Services bills for hospital services or technical fees.

If UPG can be of further assistance, please do not hesitate to contact us at [redacted], Monday- Friday from 8 am - 5 pm.

Sincerely,

UPG, Supervisor of Patient Accounts

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]. However, my only concern with this offer is that while requests were made for financial screening papers they were NOT sent to me via mail or otherwise. I had 3 requests with [redacted] for a financial screening, 1 with the [redacted], 1 with [redacted] and 1 with [redacted] and have yet to see any information regarding financial aid. Again I am chronically ill and will always need the assistance of [redacted]. My doctors and the hospital staff caring for me were top notch. I do not desire a conflict or a bad report with [redacted] but I have yet to see any promise from the financial side of [redacted] to be carried out. I look forward to receiving my itemized statement. I will contact the Revdex.com again if I don't.

Regards,

Review: On February 4, my wife underwent an elective procedure performed in the office of [redacted] (a member of the [redacted]), which had been tentatively scheduled following [redacted] initial examination of my wife on January 20. Well in advance of the procedure, on January 22, I telephoned [redacted] office, spoke to [redacted], and inquired as to the cost of the procedure. I indicated at that time that since we would be incurring out of pocket expenses for the procedure, we needed to know the costs in order to make an informed judgment as to whether to proceed with it. [redacted] stated that she would gather the necessary information and get back to me. On January 23, [redacted] telephoned me and advised that the maximum cost of the procedure would be $334 (subject to possible reduction if that amount exceeded the insurer’s coverage limit), together with an office visit fee (covered by insurance except for a $30 co-pay). On the basis of this information, my wife decided to have the procedure performed.

On February 21, we received a billing statement dated February 14 reflecting charges for the procedure totaling $1166. After deducting an adjustment of $333.97, insurer payment of $94.28 for the office visit, and the $30 co-pay paid on the date of the procedure, the bill reflects an invoice balance of $707.75. Naturally, we were quite surprised that the billing amount, even after accounting for insurer adjustment and payment, exceeds twice the amount that I was advised on January 23.

In a telephone conversation with [redacted] (who was described to me as the billing representative for [redacted] office) on February 25, [redacted] acknowledged that [redacted] had told me that the cost would not exceed $334, but that this may have been based on incomplete information regarding the planned procedure. Obviously, we are in no position to evaluate or speculate on the cause of the discrepancy. However, having initiated the cost inquiry on January 22, two weeks prior to the procedure, we believe that there was more than ample time to permit an informed and accurate determination of the cost, which, indeed, we believed we had received. We relied upon this information in proceeding with the procedure.

By letter dated February 25 to [redacted] I recounted the foregoing, and stated that we are prepared to remit the advised amount of $334 in full settlement of the charges associated with the procedure immediately upon receipt of an agreement to accept the same. Today I was informed by telephone by [redacted] (an assistant to [redacted]) that there would be no adjustment to the billing, and that collection action would proceed. We remain prepared to remit the advised amount of $334 full settlement of the charges associated with the procedure.Desired Settlement: We are prepared to remit the advised amount of $334 in full settlement of the charges associated with the procedure upon receipt of a revised billing invoice or other written statement evidencing agreement to accept the same.

Business

Response:

Dear [redacted];

I am writing in regards to your letter dated 3.6.2014 referencing a patient who has expressed concern with a recent transaction with the University of Virginia Physicians Group (UPG). Please allow me to start by saying we take pride in customer service, ensuring that accounts are handled timely and accurately. Regarding case #[redacted], the patient's spouse contacted UPG on February 21, 2014 expressing concerns over the amount of the charge billed since the estimated out of pocket was $334.00.

UPG verified with the [redacted] the invoice totaling $1,166.00 was billed correctly. The Department notified the patient and spouse prior to scheduling the service the $334.00 was an "estimate". At the time of service, if the procedure is more complex, it would result in a higher fee, and in this case it was. If UPG can be of further assistance, please do not hesitate to contact us at [redacted], Monday - Friday 8am to 5pm.

Sincerely,

UPG, Supervisor of Patient Accounts

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response from UPG does not offer to resolve the matter, but rather continues to insist on charging the patient an amount substantially in excess of that contractually agreed to. Moreover, the response falsely states that patient was notified that the advised cost was an "estimate". No such characterization was ever made; to the contrary, UPG's representative explicitly stated that the advised amount of $334 was a maximum, that could be reduced if it exceeded the insurer's coverage limits. Clearly, UPG contracted to provide the patient services for a payment not in excess of $334. There is no legal basis for UPG to be seeking payment of a greater amount. We reiterate our offer to remit payment of the advised amount, $334, immediately upon receipt of UPG's agreement to accept the same in full and complete settlement.

Regards,

Consumer

Response:

In a telephone conversation today, the business agreed to settle the billing dispute for an amount less than the original bill. You may close out this complaint. Thank you very much for your help.