UW Health

I went to the UW Health clinic for an appointment for foot pain. While I was there the nurse/ technician informed me that there was an order for annual vaccines. Since I was there I said it was probably a good idea. I was never told that I would have to assume any financial responsibility as one of the vaccines were not covered by insurance. I feel this is a scam by the health care industry. It is called self enrichment , where as if they had advised me to seek out a pharmacy I would not be responsible for $450.00 for just one of the injections. It is irresponsible behavior for the health care field to not advise patients that the clinic is NO longer providing the service at an acceptable rate for the insurance provider. This constitutes fraud. There is a law, NO Surprises Act. This such act apparently is for federal employees, and doesn't apply to seniors. Ripped off, again failure, or not even care if people are stuck with a bill. I'm not going back, horrid care.

Review: Valet parked my car at hospital and scratched/dented same! Risk management will not honor my small estimate of $250 dollars!Desired Settlement: Honor their mistake by their car valet! Attention to MS. [redacted], Attention to [redacted] Valet Services

Business

Response:

Thank you for giving us the opportunity to respond to the customer concern you received from Mr. [redacted]. Our records show that on Saturday, June 8, 2013 , Mr. [redacted] called the University of Wisconsin Hospital & Clinics (UWHC) Security Department to repoJi damage to his vehicle's wheel well , whi ch he claimed occurred the day prior (Friday, June 7, 2013) when he used our valet parking service. Our valet driver parked his vehicle; however, Mr. [redacted] retrieved the car himself from the lot later that evening, as valet services were closed. After a thorough evaluation of the infonnation provided to the Risk Management Department, including an internal investigation conducted by our Valet Manager and Security Director, we found no evidence supporting Mr. [redacted]'s complaint that the UWHC valet staff caused damage to his vehicle. In addition, it is important to note that our valet drivers distribute claim tickets to all vehicle owners, for whom they park a vehicle, which clearly states, "No liability is assumed by management for loss or damage by fire, theft, or any other cause to, or by the vehicle, while in custody of the management. Management will not be responsible for any incident reported after the vehicle has left the premises." A sample copy is attached for your reference. We evaluate each claim based on the evidence and take responsibility when the evidence clearly shows that we were responsible for damage to a vehi cle. Unfortunately, in this case, I found no evidence to substantiate his claim that we were responsible for causing the damage and, respectfully suggested that he report the claim to hi s company's automobile insurance carrier for assistance with the repair costs. Please contact me if you have any questions or need additional information.

Director of Risk Management

Consumer

Response: