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UZ Auto Trans Inc

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Reviews UZ Auto Trans Inc

UZ Auto Trans Inc Reviews (6)

We have made an offer of fixing the damage that our driver committed and the customer has refused to accept this offer and our answerHe has informed us that he will go through his own insurance to fix his car so we are done with communication from customer he refuses to be reasonable with our offer

Complaint: ***
I am rejecting this response because: There was no previous damage as truck was shipped from the dealer Company is so shady they said I was lying about damage and tried to settle for pennies,m if they would have ever paid Took one whole week just to get them to own up to crushing the roof Simple match up with two story auto transport truck hitting roof Had to use my own insurance company to get the truck repairedThey will file with this shady's company's insurance I'm out 1k deductible plus weeks in the shop so far, and of course the cost of shipping
Sincerely,
** **

Yes there was a minor damage caused at time of delivery. The problem with this is that the vehicle has previous damage and is also an inoperable car that was purchased for restoration purposes. The estimate that is given for repairs also includes fixing previous damage and the customer is unwilling...

to cooperate with the distinguishing between new minor damage and previous damage. This vehicle in its current condition is not worth the dollar amount customer is claiming to have fixed. What we are offering the customer in compensation is very fair and we believe that the customer is just trying to rip us off. We have to protect our self from false claims and this vehicle has previous damage that customer is trying to get fixed for free.

Complaint: [redacted]
I am rejecting this response because: the statement from UZ is not true.Is someone from Revdex.com monitoring this conversation with the intent to help resolve? I think mediation help is needed. Despite my best attempts to explain the situation to UZ, it seems they do not understand what I'm asking. I am hoping Revdex.com can help resolve this matter.
Sincerely,
[redacted]

Customer is being unreasonable with the damage claim and has refused our offer to him and has requested to go through his insurance and not deal with us.

When the driver delivered the vehicle the customer is given an electronic tablet that allows him to email the BOL by entering in his email address. If this was not done by the customer or not instructed to him by the driver then that is why customer did not receive the BOL. The BOL would have given...

the customer the exact instructions on how to file a damage claim with the company. Yes we did receive the notification finally 2 days after delivery. We understand this is out of our 24 hour window but we do realize the difficulty that the customer had in finding out the correct manner in which he was supposed to file the damage claim. At no point have we ever informed the customer that we were not going to fix this damage. In fact within 1 hour of receiving his email about the damage we replied asking him to send us an estimate to repair the damage. We did already apologize for his inconvenience and are offering to fix the vehicle but we need an estimate of damage before we can move forward on this matter. In no way is this necessary because we are doing everything to fix this issue. We are just waiting for the customer to respond back with us about the damage amount and how to get it fixed. We have sent an email out to customer and are just waiting.

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Address: 5465 Quebec St Unit 101, Commerce City, Colorado, United States, 80022-4878

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