Aweful service department! I had to take my silverado back four times for transmission maintenance due to poor communication and lack of knowledge and experience in the shopThe shop manager did give me a full refund after the third visitThey overfilled the transmission after flushing it and didn't realize they were checking it improperly until I showed them how to check the fluid level using the owners manualThe shop manager apologized and said his lube tech didn't know what he was doingThey were checking the transmission cold and reading the dipstick in the (HOT) rangeThe mechanic at the dealership told me he would have to drain some out of the transmission drain panA few weeks later I noticed the transmission drain pan leaking fluidI took my vehicle back assuming they would warranty their work but they refused to admit they took the transmission drain pan off because they failed to specify that in the original work orderThen they tried to charge me for diagnostic work for looking at the leak I told them about
Aweful service department! I had to take my silverado back four times for transmission maintenance due to poor communication and lack of knowledge and experience in the shopThe shop manager did give me a full refund after the third visitThey overfilled the transmission after flushing it and didn't realize they were checking it improperly until I showed them how to check the fluid level using the owners manualThe shop manager apologized and said his lube tech didn't know what he was doingThey were checking the transmission cold and reading the dipstick in the (HOT) rangeThe mechanic at the dealership told me he would have to drain some out of the transmission drain panA few weeks later I noticed the transmission drain pan leaking fluidI took my vehicle back assuming they would warranty their work but they refused to admit they took the transmission drain pan off because they failed to specify that in the original work orderThen they tried to charge me for diagnostic work for looking at the leak I told them about