V Chic

Vchic advertised a 'knitted jumper' on their website, with a picture that showed a knitted jumper. What I received was entirely different: not knitted, not the same colour or the same design. Disgusting. Here's the order number. Order number VC00081790. Photos attached. Lovely on the website. Entirely different one received. Refund requested. Not received.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

This letter is in response to the complaint filed by *** ***
On 01/19/the customer placed an order for our menthol starter kitThe starter kit was $ plus $shipping and handling and any other applicable taxesOn 02/04/the
customer contacted us regarding their order, The customer wanted to return the merchandise back to usThe customer was issued the return authorization code RA #On 03/04/we had spoken with the Revdex.com regarding the order, They stated that they had sent through a Revdex.com to us with no responseunfortunately we had not received that initial complaintThe rep advised us about the customer's concern for a refundThe refund was processed while the rep was on the phoneIf you have any additional questions please feel free to contact Customer Service at ***Our business hours are Monday through Friday from 8:AM to 5:PM (Central Standard Time)Thank You
VChic

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Review: On January the 19th 2015 I ordered a free electronic cigarette starter kit from VCHIC as seen on TV product buyer pays for shipping after intering my debit card information the page updates itself and I was charged 30 dollars I called right away and was told that my account had not been process yet and they would cancel my order on the 4th of febuary 2015 I received a email stating my order had been shipped so I checked my debit account and I had been charged on febuary the 2nd for the item I had cancled I called them again and was told they would refund my money but I had to pay for shippimg and a tracking number for a item I cancled not only did they not cancel the item they upgraded the order to a more costly one and the shipping that cost me 19 dollars and it was not in a box and when I called customer service I waited 20 minute on hold one of the worst experiances I have ever had and I buy online almost daily without a complaint

Product_Or_Service: E Cigarettes

Order_Number: [redacted]

Account_Number: unknownDesired Settlement: DesiredSettlementID: Refund

I beleive that VCHIC SHOULD HAVE TO PAY FOR RETURN SHIPPMENT SINCE I HAD PAYED FOR SHIPPING FIRST TIME AND I HAD CANCELED THE PURCHASE IN THE FIRST PLACE I NOW HAVE TO CANCEL MY DEBIT CARD AND THAT COST 13 DOLLARS FOR A NEW CARD I FEAR THAT THEY MAY MAKE OTHER UNATHORIZED PURCHASES ON MY DEBIT CARD

Business

Response:

This letter is in response to the complaint filed by [redacted]