To Whom It May Concern, In response to the client comments I would like to explain why we put a Ford Battery in a Dodge vehicle We are a Ford, Lincoln, Dodge, Chrysler, Jeep & Ram dealership The client was a travel nurse, working on the road She came to us because the batteries on her vehicle were badThis was an emergency repair to have the client back on the road - same day We did not have the Mopar batteries in stockWe did however have the same battery in MotorCraft in inventory on the shelfWe replaced her batteries with the MotorCraft (which has a year unlimited free replacement warranty) so that she could get back on the road - same day The specifications on the batteries are identicalHaving a Ford battery in a Dodge unit will not matter to the 'running' of the vehicleBoth manufacturers [Mopar and MotorCraft] make batteries for any competitive make vehicles These batteries were still under warranty The dealership she went to should have researched whether that warranty was still currentIt would be easily done by contacting any Ford dealership to get a free replacement battery We contact Napa, CARQUEST and AC Delco on behalf of the customer to find out if there is any warranty coverage before replacing We stand behind our work; if a similar situation would occur we would follow the same procedures Sincerely, [redacted] General Manager
We believe when the vehicle was jumped the cables were not on the correct posts causing all these modules to blow underline;"> Also, we were in communication with [redacted] during the process not [redacted] I don’t know if they reside together [redacted] [redacted] General Manager V&H Automotive Inc [redacted] This van was towed into us with a no start conditionWhen we initially looked at it, it would not start and there was no communication between any of the computer modulesAfter a complete diagnosis it was determined that it needed computer modulesThe occupant classification module, the front passenger seat bladder that measures the weight on that seat, the instrument cluster, and the antilock brake moduleThe battery also tested bad and the customer requested we replace the battery, which we did During the course of the above diagnosis we discovered that the customer had jump started the vehicle, it started then quitIt would not restart so they tried jumping it again to no avail at which time they had it towed in to us The customer said they could not afford the repairs and because of the jump starting scenario were going to turn it into their insurance company [redacted] sent out an adjuster who came and after looking at it said he see what they could do and would be in touchThey turned down the claimAfter a week or so they sent out a technician that looked at it and said it was just the sliding door wiring harnesses that were causing all the problems After this information we gave it to another technician that has over years of Chrysler experience to verify this persons diagnosis and what they other tech concludedThis second tech found no problem with the door harnesses and came to the same conclusions as the first techSo, we started replacing the modules per the diagnosis that we had come to and then confirmedAs each module was replaced we gained more of the lost communicationWe are still waiting for the seat bladder, which we are expecting any dayThis should be the last piece of the repair Myself and our Manager communicated with the customer, [redacted] ***, throughout the process about the progress of the diagnosis and repairThis included the manager reaching a consensus with the customer concerning cost The customer was given a loaner vehicle and still is driving it until this last part comes in and the repairs are completeThis is at no charge to the customerThis has been a long road for everybody Sincerely, [redacted] Chrysler Service Adviser, V&H Automotive
I categorically dispute the facts as related by *** ***, General Manager of V&H AutomotiveLet me begin by stating that I am *** *** husbandMy name is *** ***She retains her maiden name due to her profession as a travel nurseShe has never stepped foot in the V&H dealershipIt was I who took the truck in for service and the visit had nothing to do with the batteriesAs you can see by the attachment I took the truck in for a check engine light and a throttle control light issueAfter a diagnosis I was told that the batteries were the cause of the check engine light and both needed to be replacedI advised them to do the workAt the same time they also showed me where the cord was for the block heater and checked the antifreezeAt no time was I ever told that the batteries they replaced were Ford productsThe attached invoice will show that two batteries were in fact replaced, but not Ford batteriesI was never told by the dealership that they had done thatThis was not an emergency repairThe vehicle was taken for an unrelated issueThere was no reason to replace Dodge components in a Dodge vehicle with Ford partsHad they advised me at the time I would have told them it was not acceptableThe truck ran fine with the batteries that were in itWe at no time had any problem starting the truckI will add that the dealership in Valparaiso, IN could have been a little more forthcoming with my wife when she had the truck towed inHad they told her the batteries were in fact Ford batteries she could have had the truck towed to a Ford dealershipI am very disappointed in the response by V&HThey knew better, but chose to make a sale instead of using original parts in the truckWaiting for a few days for the Dodge batteries would have been a non issue with us
Thank you for your assistance in the matter. *** ***
I purchased a new 2015 Dodge Durango with V&H Automotive in Marshfield, WI on 8/3/15. From the time of purchase to present I am very dissatisfied with this dealership. They put my life at risk as they did not check/torque the lug nuts on any of the wheels. Two lug nuts fell off only 2 weeks of purchase. Over half of the lug nuts were loose when my father first torqued all lug nuts. I ordered a factory warranty remote start at time of purchase. It took 20+ days for this to come in. It then took another week for an appointment. The Durango was brought in Monday night as the appointment was for the next day. I was given a very bad smelling vehicle for a loaner car. It took 2 days for the Durango to be returned to me as they damaged a rear panel while installing the remote start. This was not told to me until the day of pick up. The general manager, William [redacted] did not return emails/phone calls. He was not helpful with addressing my concerns and frustrations. When I arrived to pick up the Durango I told the sales associate I would like the original key back in addition to the 2 new remote start keys. The original key was lost. I did not receive this key until over a week later. I was told I would have 4 working keys after the remote start was installed. This was false information as the two original keys no longer work. V&H has VERY poor customer service and are not professional. I will not be recommending V&H to any future customers and I will not be returning for any services.
To Whom It May Concern,
In response to the client comments I would like to explain why we put a Ford Battery in a Dodge vehicle. We are a Ford, Lincoln, Dodge, Chrysler, Jeep & Ram dealership.
The client was a travel nurse, working on the road. She came to us...
because the batteries on her vehicle were bad. This was an emergency repair to have the client back on the road - same day. We did not have the Mopar batteries in stock. We did however have the same battery in MotorCraft in inventory on the shelf. We replaced her batteries with the MotorCraft (which has a 3 year unlimited free replacement warranty) so that she could get back on the road - same day.
The specifications on the batteries are identical. Having a Ford battery in a Dodge unit will not matter to the 'running' of the vehicle. Both manufacturers [Mopar and MotorCraft] make batteries for any competitive make vehicles.
These batteries were still under warranty. The dealership she went to should have researched whether that warranty was still current. It would be easily done by contacting any Ford dealership to get a free replacement battery. We contact Napa, CARQUEST and AC Delco on behalf of the customer to find out if there is any warranty coverage before replacing.
We stand behind our work; if a similar situation would occur we would follow the same procedures.
Sincerely,
[redacted] General Manager
We believe when the vehicle was jumped the cables were not on the correct posts causing all these modules to blow
underline;">
Also, we were in communication with [redacted] during the process not [redacted] I don’t know if they reside together.
[redacted]
[redacted]
General Manager
V&H Automotive Inc.
[redacted]
This van was towed into us with a no start condition. When we initially looked at it, it would not start and there was no communication between any of the computer modules. After a complete diagnosis it
was determined that it needed 4 computer modules. The occupant classification module, the front passenger seat bladder that measures the weight on that seat, the instrument cluster, and the antilock
brake module. The battery also tested bad and the customer requested we replace the battery, which we did.
During the course of the above diagnosis we discovered that the customer had jump started the vehicle, it started then quit. It would not restart so they tried jumping it again to no avail at which time they had
it towed in to us.
The customer said they could not afford the repairs and because of the jump starting scenario were going to turn it into their insurance company. [redacted] sent out an adjuster who came and after
looking at it said he see what they could do and would be in touch. They turned down the claim. After a week or so they sent out a technician that looked at it and said it was just the sliding door wiring
harnesses that were causing all the problems.
After this information we gave it to another technician that has over 30 years of Chrysler experience to verify this persons diagnosis and what they other tech concluded. This second tech found no problem
with the door harnesses and came to the same conclusions as the first tech. So, we started replacing the modules per the diagnosis that we had come to and then confirmed. As each module was replaced we gained
more of the lost communication. We are still waiting for the seat bladder, which we are expecting any day. This should be the last piece of the repair.
Myself and our Manager communicated with the customer, [redacted], throughout the process about the progress of the diagnosis and repair. This included the manager reaching a consensus with the
customer concerning cost.
The customer was given a loaner vehicle and still is driving it until this last part comes in and the repairs are complete. This is at no charge to the customer. This has been a long road for everybody.
Sincerely,
[redacted]
Chrysler Service Adviser, V&H Automotive
To Whom It May Concern, In response to the client comments I would like to explain why we put a Ford Battery in a Dodge vehicle We are a Ford, Lincoln, Dodge, Chrysler, Jeep & Ram dealership The client was a travel nurse, working on the road She came to us because the batteries on her vehicle were badThis was an emergency repair to have the client back on the road - same day We did not have the Mopar batteries in stockWe did however have the same battery in MotorCraft in inventory on the shelfWe replaced her batteries with the MotorCraft (which has a year unlimited free replacement warranty) so that she could get back on the road - same day The specifications on the batteries are identicalHaving a Ford battery in a Dodge unit will not matter to the 'running' of the vehicleBoth manufacturers [Mopar and MotorCraft] make batteries for any competitive make vehicles These batteries were still under warranty The dealership she went to should have researched whether that warranty was still currentIt would be easily done by contacting any Ford dealership to get a free replacement battery We contact Napa, CARQUEST and AC Delco on behalf of the customer to find out if there is any warranty coverage before replacing We stand behind our work; if a similar situation would occur we would follow the same procedures Sincerely, [redacted] General Manager
We believe when the vehicle was jumped the cables were not on the correct posts causing all these modules to blow underline;"> Also, we were in communication with [redacted] during the process not [redacted] I don’t know if they reside together [redacted] [redacted] General Manager V&H Automotive Inc [redacted] This van was towed into us with a no start conditionWhen we initially looked at it, it would not start and there was no communication between any of the computer modulesAfter a complete diagnosis it was determined that it needed computer modulesThe occupant classification module, the front passenger seat bladder that measures the weight on that seat, the instrument cluster, and the antilock brake moduleThe battery also tested bad and the customer requested we replace the battery, which we did During the course of the above diagnosis we discovered that the customer had jump started the vehicle, it started then quitIt would not restart so they tried jumping it again to no avail at which time they had it towed in to us The customer said they could not afford the repairs and because of the jump starting scenario were going to turn it into their insurance company [redacted] sent out an adjuster who came and after looking at it said he see what they could do and would be in touchThey turned down the claimAfter a week or so they sent out a technician that looked at it and said it was just the sliding door wiring harnesses that were causing all the problems After this information we gave it to another technician that has over years of Chrysler experience to verify this persons diagnosis and what they other tech concludedThis second tech found no problem with the door harnesses and came to the same conclusions as the first techSo, we started replacing the modules per the diagnosis that we had come to and then confirmedAs each module was replaced we gained more of the lost communicationWe are still waiting for the seat bladder, which we are expecting any dayThis should be the last piece of the repair Myself and our Manager communicated with the customer, [redacted] ***, throughout the process about the progress of the diagnosis and repairThis included the manager reaching a consensus with the customer concerning cost The customer was given a loaner vehicle and still is driving it until this last part comes in and the repairs are completeThis is at no charge to the customerThis has been a long road for everybody Sincerely, [redacted] Chrysler Service Adviser, V&H Automotive
I categorically dispute the facts as related by *** ***, General Manager of V&H AutomotiveLet me begin by stating that I am *** *** husbandMy name is *** ***She retains her maiden name due to her profession as a travel nurseShe has never stepped foot in the V&H dealershipIt was I who took the truck in for service and the visit had nothing to do with the batteriesAs you can see by the attachment I took the truck in for a check engine light and a throttle control light issueAfter a diagnosis I was told that the batteries were the cause of the check engine light and both needed to be replacedI advised them to do the workAt the same time they also showed me where the cord was for the block heater and checked the antifreezeAt no time was I ever told that the batteries they replaced were Ford productsThe attached invoice will show that two batteries were in fact replaced, but not Ford batteriesI was never told by the dealership that they had done thatThis was not an emergency repairThe vehicle was taken for an unrelated issueThere was no reason to replace Dodge components in a Dodge vehicle with Ford partsHad they advised me at the time I would have told them it was not acceptableThe truck ran fine with the batteries that were in itWe at no time had any problem starting the truckI will add that the dealership in Valparaiso, IN could have been a little more forthcoming with my wife when she had the truck towed inHad they told her the batteries were in fact Ford batteries she could have had the truck towed to a Ford dealershipI am very disappointed in the response by V&HThey knew better, but chose to make a sale instead of using original parts in the truckWaiting for a few days for the Dodge batteries would have been a non issue with us
Thank you for your assistance in the matter. *** ***
I purchased a new 2015 Dodge Durango with V&H Automotive in Marshfield, WI on 8/3/15. From the time of purchase to present I am very dissatisfied with this dealership. They put my life at risk as they did not check/torque the lug nuts on any of the wheels. Two lug nuts fell off only 2 weeks of purchase. Over half of the lug nuts were loose when my father first torqued all lug nuts. I ordered a factory warranty remote start at time of purchase. It took 20+ days for this to come in. It then took another week for an appointment. The Durango was brought in Monday night as the appointment was for the next day. I was given a very bad smelling vehicle for a loaner car. It took 2 days for the Durango to be returned to me as they damaged a rear panel while installing the remote start. This was not told to me until the day of pick up. The general manager, William [redacted] did not return emails/phone calls. He was not helpful with addressing my concerns and frustrations. When I arrived to pick up the Durango I told the sales associate I would like the original key back in addition to the 2 new remote start keys. The original key was lost. I did not receive this key until over a week later. I was told I would have 4 working keys after the remote start was installed. This was false information as the two original keys no longer work. V&H has VERY poor customer service and are not professional. I will not be recommending V&H to any future customers and I will not be returning for any services.
To Whom It May Concern,
In response to the client comments I would like to explain why we put a Ford Battery in a Dodge vehicle. We are a Ford, Lincoln, Dodge, Chrysler, Jeep & Ram dealership.
The client was a travel nurse, working on the road. She came to us...
because the batteries on her vehicle were bad. This was an emergency repair to have the client back on the road - same day. We did not have the Mopar batteries in stock. We did however have the same battery in MotorCraft in inventory on the shelf. We replaced her batteries with the MotorCraft (which has a 3 year unlimited free replacement warranty) so that she could get back on the road - same day.
The specifications on the batteries are identical. Having a Ford battery in a Dodge unit will not matter to the 'running' of the vehicle. Both manufacturers [Mopar and MotorCraft] make batteries for any competitive make vehicles.
These batteries were still under warranty. The dealership she went to should have researched whether that warranty was still current. It would be easily done by contacting any Ford dealership to get a free replacement battery. We contact Napa, CARQUEST and AC Delco on behalf of the customer to find out if there is any warranty coverage before replacing.
We stand behind our work; if a similar situation would occur we would follow the same procedures.
Sincerely,
[redacted] General Manager
We believe when the vehicle was jumped the cables were not on the correct posts causing all these modules to blow
underline;">
Also, we were in communication with [redacted] during the process not [redacted] I don’t know if they reside together.
[redacted]
[redacted]
General Manager
V&H Automotive Inc.
[redacted]
This van was towed into us with a no start condition. When we initially looked at it, it would not start and there was no communication between any of the computer modules. After a complete diagnosis it
was determined that it needed 4 computer modules. The occupant classification module, the front passenger seat bladder that measures the weight on that seat, the instrument cluster, and the antilock
brake module. The battery also tested bad and the customer requested we replace the battery, which we did.
During the course of the above diagnosis we discovered that the customer had jump started the vehicle, it started then quit. It would not restart so they tried jumping it again to no avail at which time they had
it towed in to us.
The customer said they could not afford the repairs and because of the jump starting scenario were going to turn it into their insurance company. [redacted] sent out an adjuster who came and after
looking at it said he see what they could do and would be in touch. They turned down the claim. After a week or so they sent out a technician that looked at it and said it was just the sliding door wiring
harnesses that were causing all the problems.
After this information we gave it to another technician that has over 30 years of Chrysler experience to verify this persons diagnosis and what they other tech concluded. This second tech found no problem
with the door harnesses and came to the same conclusions as the first tech. So, we started replacing the modules per the diagnosis that we had come to and then confirmed. As each module was replaced we gained
more of the lost communication. We are still waiting for the seat bladder, which we are expecting any day. This should be the last piece of the repair.
Myself and our Manager communicated with the customer, [redacted], throughout the process about the progress of the diagnosis and repair. This included the manager reaching a consensus with the
customer concerning cost.
The customer was given a loaner vehicle and still is driving it until this last part comes in and the repairs are complete. This is at no charge to the customer. This has been a long road for everybody.
Sincerely,
[redacted]
Chrysler Service Adviser, V&H Automotive