V I S Group Inc

Mr***s complaint is misleading and unwarrantedThe check has been requested and processed, and should be received by their management company shortly. It was previously communicated to Mr*** that it takes time for the requests to be processed and he did not indicate the time
frame was unacceptable at the time the information was communicated to him

Complaint: ***I am rejecting this response because:
To my knowledge, VIS was first notified of the outstanding prepaid management fees on Jan and was requested to repay $13,328, which was the amount noted in our annual audit reportWhen I became a CCC Board Member and Treasurer in March of and saw that VIS had not responded to that request, I personally contacted Mr***He eventually agreed he owed the prepaid feesThey calculated it to be $11,(which we may re-investigate) and requested days (i.eby Sep 2015) to repay the full amountThis was agreed to by all parties in writing and which I felt was very generous of us.
VIS sent a check for $5,at the end of that period, with no communication as to when the balance would be paidAfter several attempts to contact him by phone, I spoke with him again and he said they would need 2-additional weeksI sent an e-mail to him that we expected the balance ($6,424) by Oct That date came and went with no payment or communication from VISI felt that additional casual attempts to collect the amount owed would not be productive and filed the Revdex.com complaintI appreciate the Revdex.com's acceptance of it
As of today, Nov 2015, to my knowledge we have not received the amount owed nor any other communication from VISAll the documents referred to above are available for inspection
These prepaid management fees were taken, to my knowledge, years ago, unilaterally and without notice, and without authorization in the management contractThey may never have been repaid had it not been reported in the audit
VIS is a successful multi-million dollar property management company which is based on many hundreds of renters and homeowners remitting payments in a timely, agreed upon mannerI feel VIS should conduct its business in a more responsible manner.Sincerely,*** ***

The very first item on this report cannot be confirmed. We have no record of receiving an ACH form "awhile back". We first received an ACH form for Campus Pointe on 8/7/2016. It was our error that the we did not respond to the ACH submission until 8/30/2016 but we were made aware of the issue and...

did not charge the owner late/administrative fees on either account. 8/30/16 the owner replied back with their intention for the ACH to pay their Meridian Campus account balance. 9/1/16 we responded to notify owner that since Campus Pointe and Meridian Campus are two separate entities with two separate bank accounts, we would need another ACH form for Meridian Campus. 9/8/16 owner submitted ACH form for Meridian Campus. Finally, please note that no late fees were charged to either account since the owner submitted the original ACH form on 8/7/16. With the confusing Meridian Campus Master HOA and Campus Pointe sub-hoa for new owners, we did not charge fees knowing that the owner was obviously confused about being in 2 HOA's and submitted the original ACH to the wrong HOA (their Campus Pointe account did not have a balance due). The worst part of this whole ordeal is that it seems that Escrow paid the accounts incorrectly and if they would have contacted their Escrow company, Most, if not all, of this would have already been taken care of. If the owner can provide documentation that we received an ACH form prior to this date, we would gladly remove all fees from that date on.

First let me apologize for taking so long to get you the answers to the questions you are asking. There was a lot of confusion over the language in the CC&Rs. The section you are referring to discusses personal liability. The last paragraph does include that this does not release the lot or the...

property from liability. What that means, is that any past due amounts are essentially a lien against the property, regardless of who owns it, and shall not be cleared until the lien has been satisfied.
Typically, in a sale, the escrow/title company sends an Escrow Request or HOA Demand to our office. In this request, we provide such information as outstanding balances, late fees and information regarding transfer fees. The transfer fee is a mandatory charge to new owners to set up a new owner account and transfer the HOA information into their name. The escrow/title company then uses this information in the sale, to ensure the seller pays for past due assessments and fees, and the buyer is informed of the transfer fee. The transfer fee is the contracted amount the management company charges for the work involved in creating and setting up a new owner account.  When this step is skipped, we recommend the buyer contact the escrow/title company and have them take care of the amounts, as it was their responsibility to make sure this information was known and resolved as part of the sale.
In this case, the escrow/title company did not submit this request, and outstanding balances were left owing from the previous owner. Also, you as the buyer, were not made aware of the transfer fee. First American Title has accepted responsibility for this error, and sent us payment for a total of $400, which includes payment for the seller's past due amounts owing of $300, and your transfer fee due of $100.00. The current year assessments due on your account are $165.00, which were due January 1st. The association will waive the $30.00 in late fees on your account as consideration for the difficulty in resolving this issue.

We apologize for the delay in providing a response to this complaint.  We wanted to ensure that a complete and thorough review of the account was completed, in order to provide Mr. [redacted] with the most accurate response.  After careful review of the ledgers provided to us by the previous management company, we have determined that [redacted]’s beginning balance information is accurate.  The records show that Mr. [redacted] owed the following amounts:
 
$75.00 due for 2010 assessments, partial payment was made of $65.00
$150.00 due for 2011 assessments, no payment made
$150.00 due for 2012 assessments, no payment made
$150.00 due for 2013 assessments, no payment made
Total beginning balance due January 1, 2014, $525.00
 
The following documents are submitted regarding this obligation:
1.       Copy of the ledger with other owner information redacted for privacy
2.       Copy of the Declaration of Covenants, Conditions, Restrictions and Reservation of Easements for [redacted] – Residential Subdivision (specifically refer to Article II Membership, subsection 2.04, and Article III Assessments subsection 2.04, which show the authority to collect assessments)
3.       Copy of current Statement of Account, showing outstanding balance due of $705.00
 
 
I trust this answers your questions regarding the beginning balance information we were provided by the former management company.  Also note, that the Association does have authority to charge delinquent accounts additional fees, but has not exercised that authority.  All of the amounts due are for annual assessments owed by every homeowner.  If you have any other questions, feel free to contact us at [redacted] or email us at [redacted]@vismanagement.com.

Good morning,Due to a recent personnel change, I received this request only a few days ago, and respectfully request an extension to respond to this compliant.  We are in the process of obtaining documentation from the homeowner's association regarding Mr. [redacted] account.  It is our goal...

to provide a meaningful and accurate response to Mr. [redacted], and request additional time to do so.  Thank you for any consideration you can provide.Lisa M[redacted]Customer Service ManagerVIS GROUP, INC.Phone: [redacted]Direct: [redacted]Fax: [redacted]Lacey, WA 98516www.vismanagement.com

Complaint: [redacted]I am rejecting this response because: A resolution is still yet to be reached. I do understand that additional research needs to be done and it's good to know that somebody is finally looking into this after a year of attempting to get this resolved.  I do hope that the action of taking this to small claims court has been suspended until the needed research can be completed.  The last contact I had with Shalonda (Assistant Community Manager) was that she couldn't give me the requested documentation validating the debt and that I should just make a payment to avoid going to small claims court because the Community Manager was out on medical leave.Sincerely,[redacted]

Revdex.com:
I am writing to report that I was informed on Nov 13 by our management company that we received a check from VIS for the $6,424.00 that was owed to us.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: While this is a step in the right direction, it still does not completely address my concerns.  According to the records provided, payment is being sought for balances owed from 2010, 2011, 2012 and 2013, yet no delinquency notifications were provided until 2014.  I'd like to see statements that were provided to me reflecting assessments owed for the years in question.  How was I made aware of the assessment amounts owed for the years in which alleged non-payments occurred?  According to Article 11 - Notices, of the Bylaws, notices are to be provided in accordance with section 15.08 of the Declaration, yet no such section exists.  In addition, Article 8 - Common Expenses and Assessments, Section 8.3 states "Each lot owner shall pay an assessment of$80.00 (eighty) dollars annually pursuant to this Article 8 to the treasurer of the Association in equal monthly installments on or before the first day of each calendar month during such year, or in such other reasonable manner as the Board of Directors shall designate".  Can someone help me understand the differences in the assessments provided on the statement included in your response versus those listed in the Bylaws?  I recognize the responsibility of the Board of Directors to estimate the amount of common expenses needed for the coming year, but why would that supersede the quoted dollar amount listed in the Bylaws?Also, in Article 10 - Mortgagee Protection, it states that, "The institutional holder of a first mortgage on a lot shall be entitled to the following rights and privileges: I0.2 Notice. To receive written notice at the address designated by the first mortgagee of: (b) any default by the owner in the performance of any obligations under this Declaration, the Bylaws or the Act which is not cured within thirty (30) days;The foregoing notices shall be given to the first mortgagee at the same time or times that comparable notices are to be given to the owner."Yet nothing was received by myself or my mortgagee until 2014.  Should it be expected that no notice of delinquency would be provided to me, the owner, or my mortgagee for 4 years?I greatly appreciate your prompt response to this matter as it has been ongoing for sometime due to the inability to receive adequate support from the Assistant Community Property manager prior to my account being reassigned to Lisa M[redacted] for review.  Sincerely,[redacted]