We apologize for the delay in providing a response to this complaint We wanted to ensure that a complete and thorough review of the account was completed, in order to provide Mr [redacted] with the most accurate response After careful review of the ledgers provided to us by the previous management company, we have determined that [redacted] ’s beginning balance information is accurate The records show that Mr [redacted] owed the following amounts: $due for assessments, partial payment was made of $ $due for assessments, no payment made $due for assessments, no payment made $due for assessments, no payment made Total beginning balance due January 1, 2014, $ The following documents are submitted regarding this obligation: Copy of the ledger with other owner information redacted for privacy Copy of the Declaration of Covenants, Conditions, Restrictions and Reservation of Easements for [redacted] – Residential Subdivision (specifically refer to Article II Membership, subsection 2.04, and Article III Assessments subsection 2.04, which show the authority to collect assessments) Copy of current Statement of Account, showing outstanding balance due of $ I trust this answers your questions regarding the beginning balance information we were provided by the former management company Also note, that the Association does have authority to charge delinquent accounts additional fees, but has not exercised that authority All of the amounts due are for annual assessments owed by every homeowner If you have any other questions, feel free to contact us at [redacted] or email us at ***@vismanagement.com
The very first item on this report cannot be confirmedWe have no record of receiving an ACH form "awhile back"We first received an ACH form for Campus Pointe on 8/7/It was our error that the we did not respond to the ACH submission until 8/30/but we were made aware of the issue and did not charge the owner late/administrative fees on either account8/30/the owner replied back with their intention for the ACH to pay their Meridian Campus account balance9/1/we responded to notify owner that since Campus Pointe and Meridian Campus are two separate entities with two separate bank accounts, we would need another ACH form for Meridian Campus9/8/owner submitted ACH form for Meridian CampusFinally, please note that no late fees were charged to either account since the owner submitted the original ACH form on 8/7/With the confusing Meridian Campus Master HOA and Campus Pointe sub-hoa for new owners, we did not charge fees knowing that the owner was obviously confused about being in HOA's and submitted the original ACH to the wrong HOA (their Campus Pointe account did not have a balance due)The worst part of this whole ordeal is that it seems that Escrow paid the accounts incorrectly and if they would have contacted their Escrow company, Most, if not all, of this would have already been taken care ofIf the owner can provide documentation that we received an ACH form prior to this date, we would gladly remove all fees from that date on
First let me apologize for taking so long to get you the answers to the questions you are askingThere was a lot of confusion over the language in the CC&RsThe section you are referring to discusses personal liabilityThe last paragraph does include that this does not release the lot or the property from liabilityWhat that means, is that any past due amounts are essentially a lien against the property, regardless of who owns it, and shall not be cleared until the lien has been satisfied Typically, in a sale, the escrow/title company sends an Escrow Request or HOA Demand to our officeIn this request, we provide such information as outstanding balances, late fees and information regarding transfer feesThe transfer fee is a mandatory charge to new owners to set up a new owner account and transfer the HOA information into their nameThe escrow/title company then uses this information in the sale, to ensure the seller pays for past due assessments and fees, and the buyer is informed of the transfer feeThe transfer fee is the contracted amount the management company charges for the work involved in creating and setting up a new owner account When this step is skipped, we recommend the buyer contact the escrow/title company and have them take care of the amounts, as it was their responsibility to make sure this information was known and resolved as part of the sale In this case, the escrow/title company did not submit this request, and outstanding balances were left owing from the previous ownerAlso, you as the buyer, were not made aware of the transfer feeFirst American Title has accepted responsibility for this error, and sent us payment for a total of $400, which includes payment for the seller's past due amounts owing of $300, and your transfer fee due of $The current year assessments due on your account are $165.00, which were due January 1stThe association will waive the $in late fees on your account as consideration for the difficulty in resolving this issue
Complaint: [redacted] I am rejecting this response because: A resolution is still yet to be reachedI do understand that additional research needs to be done and it's good to know that somebody is finally looking into this after a year of attempting to get this resolved I do hope that the action of taking this to small claims court has been suspended until the needed research can be completed The last contact I had with Shalonda (Assistant Community Manager) was that she couldn't give me the requested documentation validating the debt and that I should just make a payment to avoid going to small claims court because the Community Manager was out on medical leave.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: While this is a step in the right direction, it still does not completely address my concerns According to the records provided, payment is being sought for balances owed from 2010, 2011, and 2013, yet no delinquency notifications were provided until I'd like to see statements that were provided to me reflecting assessments owed for the years in question How was I made aware of the assessment amounts owed for the years in which alleged non-payments occurred? According to Article - Notices, of the Bylaws, notices are to be provided in accordance with section of the Declaration, yet no such section exists In addition, Article - Common Expenses and Assessments, Section states "Each lot owner shall pay an assessment of$(eighty) dollars annually pursuant to this Article to the treasurer of the Association in equal monthly installments on or before the first day of each calendar month during such year, or in such other reasonable manner as the Board of Directors shall designate" Can someone help me understand the differences in the assessments provided on the statement included in your response versus those listed in the Bylaws? I recognize the responsibility of the Board of Directors to estimate the amount of common expenses needed for the coming year, but why would that supersede the quoted dollar amount listed in the Bylaws?Also, in Article - Mortgagee Protection, it states that, "The institutional holder of a first mortgage on a lot shall be entitled to the following rights and privileges: INoticeTo receive written notice at the address designated by the first mortgagee of: (b) any default by the owner in the performance of any obligations under this Declaration, the Bylaws or the Act which is not cured within thirty (30) days;The foregoing notices shall be given to the first mortgagee at the same time or times that comparable notices are to be given to the owner."Yet nothing was received by myself or my mortgagee until Should it be expected that no notice of delinquency would be provided to me, the owner, or my mortgagee for years?I greatly appreciate your prompt response to this matter as it has been ongoing for sometime due to the inability to receive adequate support from the Assistant Community Property manager prior to my account being reassigned to Lisa M [redacted] for review Sincerely, [redacted]
Revdex.com: I am writing to report that I was informed on Nov by our management company that we received a check from VIS for the $6,that was owed to us.Sincerely, [redacted]
We apologize for the delay in providing a response to this complaint We wanted to ensure that a complete and thorough review of the account was completed, in order to provide Mr [redacted] with the most accurate response After careful review of the ledgers provided to us by the previous management company, we have determined that [redacted] ’s beginning balance information is accurate The records show that Mr [redacted] owed the following amounts: $due for assessments, partial payment was made of $ $due for assessments, no payment made $due for assessments, no payment made $due for assessments, no payment made Total beginning balance due January 1, 2014, $ The following documents are submitted regarding this obligation: Copy of the ledger with other owner information redacted for privacy Copy of the Declaration of Covenants, Conditions, Restrictions and Reservation of Easements for [redacted] – Residential Subdivision (specifically refer to Article II Membership, subsection 2.04, and Article III Assessments subsection 2.04, which show the authority to collect assessments) Copy of current Statement of Account, showing outstanding balance due of $ I trust this answers your questions regarding the beginning balance information we were provided by the former management company Also note, that the Association does have authority to charge delinquent accounts additional fees, but has not exercised that authority All of the amounts due are for annual assessments owed by every homeowner If you have any other questions, feel free to contact us at [redacted] or email us at ***@vismanagement.com
The very first item on this report cannot be confirmedWe have no record of receiving an ACH form "awhile back"We first received an ACH form for Campus Pointe on 8/7/It was our error that the we did not respond to the ACH submission until 8/30/but we were made aware of the issue and did not charge the owner late/administrative fees on either account8/30/the owner replied back with their intention for the ACH to pay their Meridian Campus account balance9/1/we responded to notify owner that since Campus Pointe and Meridian Campus are two separate entities with two separate bank accounts, we would need another ACH form for Meridian Campus9/8/owner submitted ACH form for Meridian CampusFinally, please note that no late fees were charged to either account since the owner submitted the original ACH form on 8/7/With the confusing Meridian Campus Master HOA and Campus Pointe sub-hoa for new owners, we did not charge fees knowing that the owner was obviously confused about being in HOA's and submitted the original ACH to the wrong HOA (their Campus Pointe account did not have a balance due)The worst part of this whole ordeal is that it seems that Escrow paid the accounts incorrectly and if they would have contacted their Escrow company, Most, if not all, of this would have already been taken care ofIf the owner can provide documentation that we received an ACH form prior to this date, we would gladly remove all fees from that date on
First let me apologize for taking so long to get you the answers to the questions you are askingThere was a lot of confusion over the language in the CC&RsThe section you are referring to discusses personal liabilityThe last paragraph does include that this does not release the lot or the property from liabilityWhat that means, is that any past due amounts are essentially a lien against the property, regardless of who owns it, and shall not be cleared until the lien has been satisfied Typically, in a sale, the escrow/title company sends an Escrow Request or HOA Demand to our officeIn this request, we provide such information as outstanding balances, late fees and information regarding transfer feesThe transfer fee is a mandatory charge to new owners to set up a new owner account and transfer the HOA information into their nameThe escrow/title company then uses this information in the sale, to ensure the seller pays for past due assessments and fees, and the buyer is informed of the transfer feeThe transfer fee is the contracted amount the management company charges for the work involved in creating and setting up a new owner account When this step is skipped, we recommend the buyer contact the escrow/title company and have them take care of the amounts, as it was their responsibility to make sure this information was known and resolved as part of the sale In this case, the escrow/title company did not submit this request, and outstanding balances were left owing from the previous ownerAlso, you as the buyer, were not made aware of the transfer feeFirst American Title has accepted responsibility for this error, and sent us payment for a total of $400, which includes payment for the seller's past due amounts owing of $300, and your transfer fee due of $The current year assessments due on your account are $165.00, which were due January 1stThe association will waive the $in late fees on your account as consideration for the difficulty in resolving this issue
Complaint: [redacted] I am rejecting this response because: A resolution is still yet to be reachedI do understand that additional research needs to be done and it's good to know that somebody is finally looking into this after a year of attempting to get this resolved I do hope that the action of taking this to small claims court has been suspended until the needed research can be completed The last contact I had with Shalonda (Assistant Community Manager) was that she couldn't give me the requested documentation validating the debt and that I should just make a payment to avoid going to small claims court because the Community Manager was out on medical leave.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: While this is a step in the right direction, it still does not completely address my concerns According to the records provided, payment is being sought for balances owed from 2010, 2011, and 2013, yet no delinquency notifications were provided until I'd like to see statements that were provided to me reflecting assessments owed for the years in question How was I made aware of the assessment amounts owed for the years in which alleged non-payments occurred? According to Article - Notices, of the Bylaws, notices are to be provided in accordance with section of the Declaration, yet no such section exists In addition, Article - Common Expenses and Assessments, Section states "Each lot owner shall pay an assessment of$(eighty) dollars annually pursuant to this Article to the treasurer of the Association in equal monthly installments on or before the first day of each calendar month during such year, or in such other reasonable manner as the Board of Directors shall designate" Can someone help me understand the differences in the assessments provided on the statement included in your response versus those listed in the Bylaws? I recognize the responsibility of the Board of Directors to estimate the amount of common expenses needed for the coming year, but why would that supersede the quoted dollar amount listed in the Bylaws?Also, in Article - Mortgagee Protection, it states that, "The institutional holder of a first mortgage on a lot shall be entitled to the following rights and privileges: INoticeTo receive written notice at the address designated by the first mortgagee of: (b) any default by the owner in the performance of any obligations under this Declaration, the Bylaws or the Act which is not cured within thirty (30) days;The foregoing notices shall be given to the first mortgagee at the same time or times that comparable notices are to be given to the owner."Yet nothing was received by myself or my mortgagee until Should it be expected that no notice of delinquency would be provided to me, the owner, or my mortgagee for years?I greatly appreciate your prompt response to this matter as it has been ongoing for sometime due to the inability to receive adequate support from the Assistant Community Property manager prior to my account being reassigned to Lisa M [redacted] for review Sincerely, [redacted]
Revdex.com: I am writing to report that I was informed on Nov by our management company that we received a check from VIS for the $6,that was owed to us.Sincerely, [redacted]