Initial Business Response / [redacted] (1000, 5, 2014/10/07) */ An invoice with a zero balance will be mailed. No other agencies were contacted or will be contacted. In our defense, a verbal quote was given over the phone and accepted. However, when our people arrived to install the water heater,... they were turned away. Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The contractor forwarded an invoice 'crossing out' the original incorrect billing of $147.00 with no initials of authorization. Anyone could have crossed out the invoice...and marked o...it's not revised as we originally requested. They must have other complaints as the message fabricated within the invoice description consists of nothing that actually took place at our home. 1 'No one was turned away', 2How could we receive a quote over the phone when they were coming over to analyze the problem to provide an estimate? 3 The only verbally statement made at the time of the phone call was allowing the contractor to come to the house to view the problem and 4 We are 'not refusing to pay' as there never should have been any bill invoiced in the first place. It's called non recognition of a previous erroneous charge. Perhaps, the contractor needs to revise their service and communication policies. To put this complaint to rest; we are going by what was stated in the original response by the merchant to the BBB of negating the invoice on their books and that they have not submitted to any collection/credit agencies. If we find anything to the contrary in the future of this merchant submitting any derogatory and/or false information to any credit agency; other matters will be taken. A PDF copy of their invoice is attached. Final Business Response / [redacted] (4000, 9, 2014/10/15) */ The requested invoice showing a zero balance will be mailed today. It is partially hand-written, but signed by myself. As stated previously, no information of any nature was sent or will be sent to anyone.
I initially called on V.J. Killian to fix a (Grohe) faucet leak in our shower that damaged my kitchen ceiling. In connection with that repair, my wife and I bought a new Grohe Slide Bar shower unit for the same shower and asked Killian to install it. The quality of work was excellent. The faucet leak is gone and the new Grohe Slide Bar looks like, and works like, original equipment that was perfectly installed. I had one question about the billing on the job and it was promptly addressed by the owner, Bob [redacted]. I would use V.J. Killian again and recommend them to anyone who needs quality plumbing services at a reasonable price. Thank you! [redacted]@msn.com
Initial Business Response /* (1000, 5, 2014/10/07) */
An invoice with a zero balance will be mailed. No other agencies were contacted or will be contacted. In our defense, a verbal quote was given over the phone and accepted. However, when our people arrived to install the water heater,...
they were turned away.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The contractor forwarded an invoice 'crossing out' the original incorrect billing of $147.00 with no initials of authorization. Anyone could have crossed out the invoice...and marked o...it's not revised as we originally requested.
They must have other complaints as the message fabricated within the invoice description consists of nothing that actually took place at our home.
1 'No one was turned away', 2How could we receive a quote over the phone when they were coming over to analyze the problem to provide an estimate? 3 The only verbally statement made at the time of the phone call was allowing the contractor to come to the house to view the problem and 4 We are 'not refusing to pay' as there never should have been any bill invoiced in the first place.
It's called non recognition of a previous erroneous charge.
Perhaps, the contractor needs to revise their service and communication policies.
To put this complaint to rest; we are going by what was stated in the original response by the merchant to the Revdex.com of negating the invoice on their books and that they have not submitted to any collection/credit agencies.
If we find anything to the contrary in the future of this merchant submitting any derogatory and/or false information to any credit agency; other matters will be taken.
A PDF copy of their invoice is attached.
Final Business Response /* (4000, 9, 2014/10/15) */
The requested invoice showing a zero balance will be mailed today. It is partially hand-written, but signed by myself. As stated previously, no information of any nature was sent or will be sent to anyone.
Initial Business Response / [redacted] (1000, 5, 2014/10/07) */ An invoice with a zero balance will be mailed. No other agencies were contacted or will be contacted. In our defense, a verbal quote was given over the phone and accepted. However, when our people arrived to install the water heater,... they were turned away. Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The contractor forwarded an invoice 'crossing out' the original incorrect billing of $147.00 with no initials of authorization. Anyone could have crossed out the invoice...and marked o...it's not revised as we originally requested. They must have other complaints as the message fabricated within the invoice description consists of nothing that actually took place at our home. 1 'No one was turned away', 2How could we receive a quote over the phone when they were coming over to analyze the problem to provide an estimate? 3 The only verbally statement made at the time of the phone call was allowing the contractor to come to the house to view the problem and 4 We are 'not refusing to pay' as there never should have been any bill invoiced in the first place. It's called non recognition of a previous erroneous charge. Perhaps, the contractor needs to revise their service and communication policies. To put this complaint to rest; we are going by what was stated in the original response by the merchant to the BBB of negating the invoice on their books and that they have not submitted to any collection/credit agencies. If we find anything to the contrary in the future of this merchant submitting any derogatory and/or false information to any credit agency; other matters will be taken. A PDF copy of their invoice is attached. Final Business Response / [redacted] (4000, 9, 2014/10/15) */ The requested invoice showing a zero balance will be mailed today. It is partially hand-written, but signed by myself. As stated previously, no information of any nature was sent or will be sent to anyone.
I initially called on V.J. Killian to fix a (Grohe) faucet leak in our shower that damaged my kitchen ceiling. In connection with that repair, my wife and I bought a new Grohe Slide Bar shower unit for the same shower and asked Killian to install it. The quality of work was excellent. The faucet leak is gone and the new Grohe Slide Bar looks like, and works like, original equipment that was perfectly installed. I had one question about the billing on the job and it was promptly addressed by the owner, Bob [redacted]. I would use V.J. Killian again and recommend them to anyone who needs quality plumbing services at a reasonable price. Thank you! [redacted]@msn.com
Initial Business Response /* (1000, 5, 2014/10/07) */
An invoice with a zero balance will be mailed. No other agencies were contacted or will be contacted. In our defense, a verbal quote was given over the phone and accepted. However, when our people arrived to install the water heater,...
they were turned away.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The contractor forwarded an invoice 'crossing out' the original incorrect billing of $147.00 with no initials of authorization. Anyone could have crossed out the invoice...and marked o...it's not revised as we originally requested.
They must have other complaints as the message fabricated within the invoice description consists of nothing that actually took place at our home.
1 'No one was turned away', 2How could we receive a quote over the phone when they were coming over to analyze the problem to provide an estimate? 3 The only verbally statement made at the time of the phone call was allowing the contractor to come to the house to view the problem and 4 We are 'not refusing to pay' as there never should have been any bill invoiced in the first place.
It's called non recognition of a previous erroneous charge.
Perhaps, the contractor needs to revise their service and communication policies.
To put this complaint to rest; we are going by what was stated in the original response by the merchant to the Revdex.com of negating the invoice on their books and that they have not submitted to any collection/credit agencies.
If we find anything to the contrary in the future of this merchant submitting any derogatory and/or false information to any credit agency; other matters will be taken.
A PDF copy of their invoice is attached.
Final Business Response /* (4000, 9, 2014/10/15) */
The requested invoice showing a zero balance will be mailed today. It is partially hand-written, but signed by myself. As stated previously, no information of any nature was sent or will be sent to anyone.