V Nails Reviews (1)
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Description: NAIL SALONS
Address: 10 11th Ave S, Hopkins, Minnesota, United States, 55343-7568
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Description: NAIL SALONS
Address: 10 11th Ave S, Hopkins, Minnesota, United States, 55343-7568
Phone: |
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Web: |
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February 27th, 2015, I went to V-Nails to get eyebrows done, when the owner put a hot gel on my eyebrows to wax them she pulled my skin off with it, I felt my right eyebrow was burning I asked her why my right eyebrow is burning, she said I don't know, she charge me $10.00 when I left I was in pain at the same time I was rushing to go to work, I had a miserable day at work because I was in pain, the next day, I went to her to show her my eyebrow was red and hurting, I said to her what did you do to me, she said I don't knowDesired SettlementI give them several weeks to apologize and give me my money back, nothing, they call me, seem like they don't care, they cannot burning a human being with a hot gel wax think is ok. I want a full refund an apology.Business Response Dear Ms/Mrs. [redacted], I understand you are not happy the last time you were at our salon, but I'm confused at your complaints. You did came back the next day, but I explained to you very clearly that it was just a minor burn because I'm not aware of how sensitive your skin was (you are a new customer). And on the wall we have a be aware sign, and one of them says *please inform us if you have sensitive skin*. I then say "I'm extremely sorry that this happens. We never have this happen to us before." I then explain more that please apply an ice cube when you get home. I saw your burn and it's very minor so it will go away in several days, because If I was really to rip your skin off like you have mentioned, it will look scar up very bad and bleeding all over, but it wasn't. I keep telling I was sorry that this has happened so I don't understand why you say I never apologized? I believe no one is perfect and no salon gaurantee 100% satisfaction. I apologize today that this has happened, I will send your money back to your address [redacted] XXXXX.